AOL Subscriptions and Plans
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Make account cancellation easier to navigate. I spend over an hour trying to cancel System Mechanic. Your services are closed!
I wanted to cancel my System Mechanic trial. It took an hour to find a way to accomplish this. Make cancellation less complicated and navigation more obvious.
1st ranked -
TOO DIFFICULT TO WORK WITH AOL.
LACK OF RESPONSE TO CUSTOMERS.
9th ranked -
YOU caught the FREE/BE Pass, now run with it! ADS/Coupons/ PROMOS Section
" A catagorized section: If you need the SUBSISTANCE where we can find the DEALS, Producta available - - you DO NOT find the Want Ads covering up the NEWS
39th ranked -
senior citizen rates
At one time I thought AOL was free for senior citizens. At 77 yo I don't use email very much anymore, I have had the same email for many years, but thinking a free email app is sufficient at this point.
17th ranked -
ads in email and on website. If I am a paying member, provide us an option to stop seeing ads.
I am on the verge of completely moving away from AOL when I see adds in my inbox every day....particularly as a paying user. Some benefits are ok, but not worth me seeing Ads...if this continues, I will canx.
25th ranked -
you can only sign on one cs account at a time yet you ask for a code sent to another account for verification
this is stupid. find another way to verify identity. THERE IS NO WAY TO GET THE CODE WITHOUT SIGNING OFF OF THE PLACE TO PUT THE CODE.
39th ranked -
Try being REAL fair and letting people with opposing views on the chat....
Try being REAL fair and letting people with opposing views on the chat....you keep censoring anyone who disagrees and frankly its time for a class action law suit
14th ranked -
You ignore you long-standing and paying customers. I've been paying for AOL for over 20 years and you are ignoring me.
You need to fire 100% of all leadership at your organization and get folks that actually know how to run a company in charge. Otherwise, you folks are gonna go away.
14th ranked -
39th ranked
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Make Subscription information available to view
I should not have to hunt around your web site to view my paid subscription information. There should be an easy to find button option on the main page after logging in.
25th ranked -
Thank you very much for your work
Hello Team AOL,
Grateful for you offering these services!
Sincerely,
Robert Timmerberg
Germany
Customer for more than 2 decades39th ranked -
Your News updates
You need to not show prejudice in your news articles. With the slim line (0.81%) AOL has in the internet world you don't want to alienate half your subscribers.
39th ranked -
You need to end the censorship on your news feed comment sections. It's disgraceful and forcing me to cut ties with you after 32 years of s
End censorship!!!!!
39th ranked -
39th ranked
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You can improve by allowing free speech from conservatives. Also you can monitor the posts from liberals the same as you do conservatives.
Stop the disgraceful bold bias against conservatives and Trump supporters. America is based on Freedom of speech and it is not done at AOL. You are biased to a point of communist acts of aggression.
25th ranked -
39th ranked
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Have a section for cancellation of programs.
Have a section for cancellation of programs.
9th ranked -
Don't change plans in the middle of the plan
When I first was talked into paying $5 a month - it was for tech support - one time an AOL tech tried to speed up my computer but really was not successful - but I kept paying - just lately AOL had to set up email accounts in a replacement computer because AOL changed it's security - so I just called AOL to help speed up old computer and was told that is not covered - if you notice on my dash board - I have not used any of the other features - I thought I signed up…
39th ranked -
staying logged in
just about everytime i come in to post a comment to an article i have to login again even though i click on stay logged in, it don't work. i even had to sign in again to post this comment. very lame.
39th ranked -
39th ranked
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