AOL Subscriptions and Plans
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Make account cancellation easier to navigate. I spend over an hour trying to cancel System Mechanic. Your services are closed!
I wanted to cancel my System Mechanic trial. It took an hour to find a way to accomplish this. Make cancellation less complicated and navigation more obvious.
1st ranked -
24th ranked
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Please cancel system mechanic
Make down loading and cancellation easier
17th ranked -
I pay $33.00/month. I do NOT want to see ANY ADS...POP UP or others. I blocked them but still get them. Fix it or good bye.
block ads on my paid account or good bye
6th ranked -
It is impossible to navigate your site
Make it easier
9th ranked -
FEES
Been using AOL for years and paying almost $30 a month for a service that seems to be free. Supposedly for phone line. Nobody uses hard lines anymore. Why don't you convert these paying customers to a PREMIUM service with quicker dedicated access instead of often waiting on line because of large the freebee crowd.
We have been paying for years, for nothing.
Before we wake up and smell the coffee, please offer us something more. I think we have been faithfull enough to deserve it.2nd ranked -
As a paying subscriber, I should beble to read the news teasers without constant "next page links"
Paying subscribers should have bypass for bews stories ithout constantly hitting Next Page
4th ranked -
Poor Customer Service / Long waits for TECH / No support with Mailer-Daemon issue
I have been having a Mailer-Daemon problem since last summer. AOL has not fixed it. My email is being rejected and they said AOL was sending them phishing emails and marketing. They quarantined my AOL Emails.my AOL anymore. I pay $17.95 per month. FOR WHAT? Fix Mailer-Daomon issue please. Why are we paying clients at AOL? GMail is free.
9th ranked -
HOW TO CANCEL SYSTEM MECHANIC? HOW TO REACH A LIVE PERSON ON THE PHONE OR CHAT--I HOLD FOR ONE HOUR THREE TIMES WITH NO CONNECT!!
BE ABLE TO CONNECT TO A LIVE PERSON!!
17th ranked -
AOL's GOLD browser speed has fallen so far behind IE, Firefox, xfinity, etc.
Increase your browser speed levels, AOL GOLD is now like using a dial up program. Moreover, I have to switch to Internet Explorer to print cashed checks, something I was able to do in the past. Seems the other internet browsers are improving service; AOL is regressing, and I'm paying $4.99 a month for **** poor service.
9th ranked -
During this world wide plague & unemployment, AOL shouldn't be charging for anything.
During this world wide plague & unemployment, AOL shouldn't be charging for anything.
6th ranked -
5th ranked
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Stop the BIAS NEWS!!!! Tired of paying for fake news! Changing our AOL accounts we have had since 1995!
Your news feed is 100% biased just like MSM.... I didn't pay you for 25 years to see that every time I log on.... We will start transitioning to another source in the next month.....
24th ranked -
Account Management
How do you delete a family member mail account. I cannot find it anywhere in your lists.
24th ranked -
You cold provide the benefits you promise.I was charged for my Lifelock this year, despite being enrolled in AOL Lifelock benifit.
When I received the notification from Lifelock, I called AOL, and a rep told me to ignore, that I would not be charged. Although the My Benefits shows me still enrolled, when I called AOL when I was charged, I was told I was not enrolled, although on my account, it shows the benefit is still activated. Needless to say, I'm now deciding on a new provider!!
8th ranked -
I can’t figure out how to talk to a real person at aol. How about a telephone number
Add a telephone number
17th ranked -
Need to cancel all my ao; accounts and getting nowhere. Had fraud on 2 accounts and cannot get a human no matter how hard I try.
I am taking a picture of this to show my credit card company when I refuse to pay your bills anymore. 9/14/2020
24th ranked -
Give me a contact option that does not require a cell phone
I am located where cell coverage is marginal, via satellite. I need a land line option. You will not allow me to register a land line.
24th ranked -
I've been an AOL customer since the mid 90's. If I can't add a new screen name, I'll be canceling my service.
Please reinstate the ability to add a new screen name(s) to my current service, and quit wasting money on offering "free" services that I have no interest in (IE: McAfee, ID protection, etc.).
The ability to have multiple screen names on my account was the number one reason I stayed with AOL for roughly 22 years now.
You have no idea how disappointing not being able to add my daughter to my AOL account is for me.
I'll wait 30 days to see if you will allow me to rename one of my existing screen names.
If you are unable…24th ranked -
AOL is truly inept.. SLOW.SLOW..SLOW..Improve your network!!!
AOL is truly inept..SLOW..SLOW..SLOW..
24th ranked
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