252 results found

1. stop shoving the AOL benefits page down my throat.

   stop the benefits page from popping up

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2. Put good services back.

   I am seriously considering canceling my subscription. I pay yet the service online has nothing special. Your price keeps going up yet I see no improvements to AOL. I dont want or need any of the stuff you have to offer as you say they are benefit to my subscription but nothing applies to me. In the past you had many things that were special for example the buddy list way in the past I could see if the aol member had picked up their mail... now I see the chat rooms are also discontinued. What special is left?

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3. It is impossible to navigate your site

   Make it easier

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4. During this world wide plague & unemployment, AOL shouldn't be charging for anything.

   During this world wide plague & unemployment, AOL shouldn't be charging for anything.

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5. CUSTOMER SERVICE

   get back to customers when you say that you will

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6. make it easy to switch back to the old format

   make it as easy to switch back to the old format as it was to try it

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7. Clearer communication on cancellation procedure

   I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could find the mailing address on the account, he referred me to help@aol.com, to find a video that could give me information on how to do that. Meanwhile, the account is cancelled, so how am I supposed to look anywhere deeply buried on the account?
   I felt that I was talking to a script, rather than a representative described as a specialist. Finally, after hearing the same lines several times, I became frustrated enough to feel like crying, so I thanked him and hung up. This session began smoothly enough - it looked like I would have one of the few easy/quick opportunities to cancel, but no. Your service COULD have been an example of making it easier for a widow to clear up the estate, but you aren't. Shame on you. No matter what "services" you might offer, it's not worth it. I will not be giving you any positive reviews.

   I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could… more

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8. bring back my ability to use my address book to print mailing labels

   bring back my ability to use my address book for mailing labels as I had in the past for many years. It is basic and needed.

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9. to much cost

   need lower cost for AOL services

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10. Cancel AOL Email

    Cancel compromised aol account has been difficult. Please provide information on how to disable and report identification theft.

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11. By allowing me to cancel system mechanic free trail offer

    Be nice to get and email back with a link, this way I don't have tp cancel the transaction to my credit card.

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12. BUY STOPPING BILLING ME FOR THINGS I NEVER ASKED FOR OR DO NOT WANT.

    i NEVER ASKED YOU TO SIGN ME UP FOR. YET YOU ARE SAYING I'M 10 DAYS INTO MyPrivacy activation.

    I'M SO SICK OF THIS TYPE OF THING FROM AOL l TOOK A FREE TRIAL FOR YOUR SYSTEM MECHANIC AND NOW YOU ARE TRYING TO SWINDAL ME OUT OF MY MONEY BY TRYING TO ADD THIS ONTO MY ACCOUNT.

    I AM ALSO ATTATCHING A COPY OF ALL THIS TO THE BBB SO THEY UNDERSTAND THE WAY YOU COMSTANTLY TRY TO TAKE ADVANTAGE OF THE PEOPLE THAT USE AOL. tHEY ONLY NEED TO LOOK AT THE COMPLANTS OF ALL THE USERS TO SEE ALL THE PROBLEMS USERS FACE.

    i NEVER ASKED YOU TO SIGN ME UP FOR. YET YOU ARE SAYING I'M 10 DAYS INTO MyPrivacy activation.

    I'M SO SICK OF THIS TYPE OF THING FROM AOL l TOOK A FREE TRIAL FOR YOUR SYSTEM MECHANIC AND NOW YOU ARE TRYING TO SWINDAL ME OUT OF MY MONEY BY TRYING TO ADD THIS ONTO MY ACCOUNT.

    I AM ALSO ATTATCHING A COPY OF ALL THIS TO THE BBB SO THEY UNDERSTAND THE WAY YOU COMSTANTLY TRY TO TAKE ADVANTAGE OF THE PEOPLE THAT USE AOL. tHEY ONLY NEED TO LOOK AT THE COMPLANTS OF ALL THE USERS TO… more

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13. Go back to a better version of AOL

    I am a charter member of AOL and have observed that the quality of AOL has drastically worsened over the years. Just the latest policy is the inability to view posted comments. Who are the people in charge of AOL? Please replace them.

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14. senior citizen rates

    At one time I thought AOL was free for senior citizens. At 77 yo I don't use email very much anymore, I have had the same email for many years, but thinking a free email app is sufficient at this point.

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15. Try being REAL fair and letting people with opposing views on the chat....

    Try being REAL fair and letting people with opposing views on the chat....you keep censoring anyone who disagrees and frankly its time for a class action law suit

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16. AOL is truly inept.. SLOW.SLOW..SLOW..Improve your network!!!

    AOL is truly inept..SLOW..SLOW..SLOW..

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17. In my mind you could improve one heck of a lot by not being so anti-Trump in all your features

    in my mind you could improve one heck of a lot by not being so anti-Trump in all your stuff.

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18. You cold provide the benefits you promise.I was charged for my Lifelock this year, despite being enrolled in AOL Lifelock benifit.

    When I received the notification from Lifelock, I called AOL, and a rep told me to ignore, that I would not be charged. Although the My Benefits shows me still enrolled, when I called AOL when I was charged, I was told I was not enrolled, although on my account, it shows the benefit is still activated. Needless to say, I'm now deciding on a new provider!!

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19. Stop the ADs

    What service am I receiving from AOL for $9.99 per month? If I am paying that- why do I have to pay another $5.00 to not receive ads in my email account???

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20. please return my account to the past settings - this new layout is not working with me - joanieandelgin@aol.com

    please return my account to the former setting - joanieandelgin@aol.com

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