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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


How can we improve AOL Mail?

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25 results found

  1. Forceful Ads

    Please stop making the mail viewing experience stressful by trying to force Ads on customers. If one does not like an Ad and gives feedback they do not prefer it, stop forcing that same ad on a person.

    1st ranked
    Gathering Feedback  ·  5 comments  ·  Themes and Background  ·  Admin →
    How important is this to you?

  2. don’t delete old emails

    why did you delete old emails, i have lost conversations with family members i can no longer speak to, notes and pictures i had saved in this account. why would you be so cruel

    2nd ranked
    Gathering Feedback  ·  22 comments  ·  Admin →
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  3. Allow me to stay signed in and not have to spend minutes receiving and entering my phone number and a new security code every time I leave

    Just give me an option of staying signed in.

    4th ranked
    Gathering Feedback  ·  2 comments  ·  Navigation  ·  Admin →
    How important is this to you?

  4. Mailbox Width Adjustment

    7th ranked
    Gathering Feedback  ·  10 comments  ·  Navigation  ·  Admin →
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  5. Hire Actual Human Beings

    Hire actual people to assist customers. Many issues do not fall into your "pretty box of topics."
    I just spent 15 minutes with the response, "Sorry, I didn't quite get that." I know that- you responded the same way eight times. How many tries does it take to grab a human (contract or otherwise) to take a GD call?

    8th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
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  6. Failed communication on deleting emails

    Deleting ALL emails due to inactivity? You FAILED to send any notification to me to sign in or give me a warning. Lost emails from people who are gone and conversations I’ll never get back.

    Such a disappointment to come to realize you’ve stolen that from me.

    9th ranked
    0 comments  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AOL Product Support responded

    Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!

  7. Folders on phone aol.com

    I am no longer allowed to create new folders.

    I click + Add folder

    Dialog box opens

    But name field will now either close completely and / or block all entry of characters.

    This is using: aol.com on my Samsung galaxy A42.

    Thanks
    - Scott

    12th ranked
    Gathering Feedback  ·  7 comments  ·  Admin →
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  8. Width Adjustment of Mailbox List vs Reading Pane

    Users need to be able to manually move/set the separation bar between mailbox contents and reading pane.

    Most monitors are SO large today that having the reading pane occupy 70% or more of the pane is a detriment to easy navigation. The mailbox contents list is of limited use when it's needllessly narrow and many emails are of such low value that being able to see them as 33-50% of the left of the screen leaves LOTS of space for reading while being able to preview one-liners or alerts, simple yes/no replies, etc.

    13th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
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  9. Netscape and AIM domain obsolescence and email addresses

    I want to delete my netscape.net and my aim.com email addresses. Both domains have been obsolete to the AOL platform for years now. Why can't I delete these emails addresses and just have my AOL.com email address?

    16th ranked
    Gathering Feedback  ·  1 comment  ·  Sending  ·  Admin →
    How important is this to you?

  10. Selecting all email to delete

    I just got a new phone, and after downloading this app, I have over 4,000 emails in my inbox that were NOT there yesterday. In order to delete them I have to physically select each and every one of them. Lame.... the app I had on my old phone, had an ALL box you could select, so you could delete them all. Much faster. Please include this in your next update. 🤔😒🙄

    17th ranked
    Gathering Feedback  ·  0 comments  ·  Receiving  ·  Admin →
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  11. K E E P IT SIMPLE ! The more different steps in arrangements in AOL or just too confusing!

    Thinking about just sending letters through the mail instead of using THE WORSE OF WORSE form of communication, infamously, known as AOL vwbpiano@aol.com

    17th ranked
    Gathering Feedback  ·  2 comments  ·  Font  ·  Admin →
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  12. Folders

    1) is there a LIMIT to total # of folders we can have on aol.com ( I don't use the app )?

    2) is there a way to ADD more folders ( sub ) to a MAIN folder?

    3) I cannot ADD anymore folders to my aol.com account ( main / ROOT ) folders.

    I don't use the app, I use a browser only.

    Can you all research & address / explain how / re-code the browser version to fix these?

    20th ranked
    Gathering Feedback  ·  2 comments  ·  Folders  ·  Admin →
    How important is this to you?

  13. Why can't I find, edit or email groups from the app. Can I set different groups with my own headings?

    I want to sent edit and email my own groups in the app. I use to be able to in a previous version. It is better if I log on line, but I seem restricted to AOL defined groups.

    21st ranked
    Gathering Feedback  ·  1 comment  ·  Contacts  ·  Admin →
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  14. Sort by sender please

    Please bring back sort by sender!

    21st ranked
    Gathering Feedback  ·  2 comments  ·  Admin →
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  15. After changing password they still using verification code.

    When changing your old password to a new one,they still send the verification code.

    24th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
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  16. fix app password

    your app password security sucks we pay you money to have this working, this is a joke that the app password cannot be generated, you have been havung this issue for over a year your support SUCKS you they cannot tell you how to get or app password or when it will work, need this for outlook and gmail to work, i will be cancelling and filling a BBB complaint also if you cannot fix this what is the point of paying for AOL.

    24th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
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  17. Select an email, search all rmail gor yhst one rmail

    Be able to select one email, not parts of a possible word, in the email or subject line, just one email. So I can select all, of those emails and delete them.

    27th ranked
    Gathering Feedback  ·  1 comment  ·  Receiving  ·  Admin →
    How important is this to you?

  18. You need a better spam blocker

    Sick to death or receiving foul dirty sex sites I've never visited outlook.com and hitmail.com need reporting

    27th ranked
    Gathering Feedback  ·  1 comment  ·  Spam  ·  Admin →
    How important is this to you?

  19. Categorize emails by sender

    AOL used to offer an option to group/categorize emails from the same sender. It made it so much easier and quicker to delete emails. I am overwhelmed by the amount of emails I receive daily and would like this feature to return.

    31st ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
    How important is this to you?

  20. I accidentally unsubscribed emails from Jackson Rancheria, but can't find an "Undo" option anywhere. Could we make it easier to find?

    Could we make an undo option for emails we unsubscribe from easier to find. I'm sure the option must be there, but I can't find it.
    Thank you.
    👍😎👍

    31st ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
    How important is this to you?
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