AOL Mail Noble
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
12 results found
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Forceful Ads
Please stop making the mail viewing experience stressful by trying to force Ads on customers. If one does not like an Ad and gives feedback they do not prefer it, stop forcing that same ad on a person.
1st ranked -
don’t delete old emails
why did you delete old emails, i have lost conversations with family members i can no longer speak to, notes and pictures i had saved in this account. why would you be so cruel
9th ranked -
Hire Actual Human Beings
Hire actual people to assist customers. Many issues do not fall into your "pretty box of topics."
I just spent 15 minutes with the response, "Sorry, I didn't quite get that." I know that- you responded the same way eight times. How many tries does it take to grab a human (contract or otherwise) to take a GD call?12th ranked -
K E E P IT SIMPLE ! The more different steps in arrangements in AOL or just too confusing!
Thinking about just sending letters through the mail instead of using THE WORSE OF WORSE form of communication, infamously, known as AOL vwbpiano@aol.com
23rd ranked -
Netscape and AIM domain obsolescence and email addresses
I want to delete my netscape.net and my aim.com email addresses. Both domains have been obsolete to the AOL platform for years now. Why can't I delete these emails addresses and just have my AOL.com email address?
26th ranked -
Give me my account access back
I want to access my aol account. You locked me out I can not recover it and now I can't create my old aol account because my handle exists. I've had the account for 30 years and your telling me It doesn't exist now. I couldn't update my password or anything when I was logged in without going somewhere else and I can't change my password now because it says it isn't there anymore. Give me account access. I want my email back.
28th ranked -
Folders
1) is there a LIMIT to total # of folders we can have on aol.com ( I don't use the app )?
2) is there a way to ADD more folders ( sub ) to a MAIN folder?
3) I cannot ADD anymore folders to my aol.com account ( main / ROOT ) folders.
I don't use the app, I use a browser only.
Can you all research & address / explain how / re-code the browser version to fix these?
44th ranked -
Failed communication on deleting emails
Deleting ALL emails due to inactivity? You FAILED to send any notification to me to sign in or give me a warning. Lost emails from people who are gone and conversations I’ll never get back.
Such a disappointment to come to realize you’ve stolen that from me.
70th rankedHi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
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dark mode
dark mode
70th ranked -
Folders on phone aol.com
I am no longer allowed to create new folders.
I click + Add folder
Dialog box opens
But name field will now either close completely and / or block all entry of characters.
This is using: aol.com on my Samsung galaxy A42.
Thanks
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Select an email, search all rmail gor yhst one rmail
Be able to select one email, not parts of a possible word, in the email or subject line, just one email. So I can select all, of those emails and delete them.
94th ranked -
After changing password they still using verification code.
When changing your old password to a new one,they still send the verification code.
94th ranked
- Don't see your idea?