Skip to content

How can we improve AOL Mail?

← AOL Mail Noble
'I’m not receiving any incoming mail .' has been merged into this idea

I am not recieving emails for **

I am not recieving emails for blnbernie

10th ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Bernard Nunley shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

Hi there,

If you are able to sign in and read your mail, however you’re not receiving new mail, there are a few things you can try to fix the problems.

Check your filters:

Sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder. You may need to check any filters you’ve created to make sure your messages are correctly organized.

Learn about delivery delays:

Messages are often delivered right way though very rarely there may be a delay in transit. This is usually due to problems on the mail server, heavy internet traffic, or routing problems.

Unfortunately, other than waiting, you won’t be able to determine if the message is delayed or undeliverable. If possible, ask the sender to resend the message to see if you can get the message a second time.

Check for emails in your Spam folder:

If you find emails in your Spam folder that don’t belong there, you’ll need to mark the messages as “not spam.”

1. Sign in to AOL Mail.
2. Click the Spam folder.
3. Select the message that isn’t spam.
4. At the top of the page, click Not Spam.

If you need additional assistance, you can contact us at https://help.aol.com/contact/

Thank you,
AOL Mail team

Comments are closed An error occurred while saving the comment
  • dlafaille commented  ·   ·  Report

    Can not open new emails, even after being on the phone for 1hr. With tech support...help!!!

  • Jason O commented  ·   ·  Report

    I have the same issue. I’m not able to get any help

  • Chris Mcbride commented  ·   ·  Report

    Same and all of my old emails are gone. The fact that they have a pay to get back into your email is very very sketchy

  • Tyrell Waller commented  ·   ·  Report

    Just recently got back in to my account and I’m not receiving any emails

AOL Mail Noble: Receiving

Categories

Feedback and Knowledge Base

(thinking…)