Skip to content

Assist by AOL

← Customer Feedback for AOL


Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

Please note: This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

How can we improve?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

149 results found

  1. I want my old aol mail back. This new aol mail is useless and too cluttered.

    This "new aol mail" is useless. I want my old aol mail back.

    2nd ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. How do I get the OLD format back? You are TERRIBLE changing it without permission!

    Give back the OLD format!!!

    2nd ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. get me back

    get me back to aol from before new up date today???????

    1st ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    10 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. " If It Aint Broke - DON'T FIX It ! "

    Didn't you learn anything from Coca Cola, or the beer companies ?? "If it Aint Broke - Don't Fix it !!!

    I liked the old AOL for Decades. But then you had to come out with the "NEW" AOL... That was bad enough because it eliminated some of the features which I really liked about the original AOL, so I tried it a few
    times, but always went back to the original because it worked for me. So, that was bad enough, BUT, now you have even changed THE ORGINAL VERSION. Made it look different ( WORSE), Eliminated a couple…

    8th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Return to old original format…this chg is awful

    Return to old original format…this chg is awful

    6th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. PUT ME BACK TO THE OLD SCREEN NOW!!!!!!!!!!!

    5th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. NEW AOL EMAIL IS HORRIBLE. DOES NOT WORK. Bring back OLD EMAIL FORMAT!1

    FIRE or Terminate the New Email Engineers and Developers.
    Bring Back Old Emails!   The New Email Format is horrible.

    I can't read the columns on left menu column because its gray letters on gray back ground.  And the fonts and spreading of the left column is so far apart, that is is impossible to see a majority of the items in the left menu column.

    I don't understand why there is a Jewish Star of David on all of my emails showing up on every single email.  Leave ALL religious symbols out of my email.

    In OLD MAIL, it shows the date or month and waste valuable space and ABSOLUTELY STUPID to categorize mail by Day, Last Week, Earlier in June....  STUPID.....to the right column is the EXACT EMAIL DATE ALREADY !!!!

    I have called your tech support for help.  THEY ARE USELESS and they expressed to me that they have been bombarded with non-stop complaints and angry users who ALL HATE THE NEW AOL EMAIL FORMAT.

    The AOL Engineers, developers, corporate, managers and supervisors are obviously not reading and responding to ALL OF THESE FEEDBACK  COMPLAINTS.

    IF ALL AOL EMAIL FEEDBACK IS NEGATIVE....DON'T YOU THINK SOMETHING IS WRONG????

    8th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. Go back to the old format!!!! The new format is TERRIBLE!!!

    6th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. i want the old format back

    13th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. you make everything complicated....how do I change my password??????

    you are stupid people. You have made everything so complicated that I actually can't stand you

    68th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. -- no help at all - you want money for a problem YOU MADE-- my wife and I have different email addresses and you act like she has both

    My wife has an email addreess that is DIFFERENt THAN MINE_ BUT YOU ARE "addressing HER- when I sign in with my own DIFFERENT ADDRESS-- you want me to pay for you screwing this up!

    68th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. Your new e-mail setup SUCKS! Restore the prevoius version, or at least users to pick what they want. You used to do that.

    See above comment.

    27th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. I think somebody hacked your new (horrible) email format to destroy your company! No Beta ask, no choice in the situation, dictatorship

    I think somebody hacked your new (horrible) email format to destroy your company! No Beta ask, no choice in the situation, dictatorship rules.

    13th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. AOL is going to **** nobody there to help self-help doesn’t work either

    68th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. Sexism among your moderators is getting ridiculous. Articles about tv stations discriminating against women do not allow women to comment.

    AOL moderators censor women. We are not allowed to say "*" in a story about *.

    45th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    7 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. You have the wrong "master account" person on my account - i AM THE MASTER ACCOUNT HOLDER-

    YOU HAVE MY HUSBAND AS MASTER ACCOUNT HOLDER- HE DOESN'T EVEN USE HIS EMAIL much-AND I AM THE ORIGINAL PERSON WHO SIGNED UP FOR AOL WHEN IT FIRST BEGAN! This is fairly recent - you refer to him with my name and you aren't 24/7 help and you aren't FREE....Get back to the original AOL and fix things without trying to get us to pay for your mistakes

    68th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Does It Help AOL

    Does It Help AOL Feel Better Sending Additional Security To 'A Blind American' ? You All Must Be Very Proud Of Each Other !!! 'Cordially;Not ! Randy N. Jolly

    68th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. AOL mail sucks! I've been paying for this service since the 1990s and service just seems to get worse and worse.

    AOL mail sucks! I've been paying for this service since the 1990s and service just seems to get worse and worse.

    68th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. Why was the classic version of AOL mail was discontinued

    why was the classic version of AOL mail was discontinued

    27th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. I can't read my email on my desktop, can you help me?

    I have tried to retrieve my email in my desktop, can you please help me?

    68th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
← Previous 1 3 4 5 6 7 8
  • Don't see your idea?

Assist by AOL

Categories

Feedback and Knowledge Base

(thinking…)