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Assist by AOL



Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

Please note: This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

164 results found

  1. Could you please hire Assist personnel who are actually trained to provide technical support? And a place to report customer service issues?

    In the course of attempting to solve an email access problem, in November 2023, an AOL help desk technician deleted my email account and thereby deleted the email files on my desktop. Today, I attempted to have the files restored by your Assist team. The first technician searched Google for answers. When Google's assistance proved insufficient, she said she would consult with someone. Instead, she hung up. A second technician said that she could not locate any emails under my account. She told me to call back in a few days. When I asked to speak to a supervisor, she…

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  2. I need human Assistance

    I need to cancel System Mechanic. I've tried following your instructions on how to do so online, but I've been unsuccessful.

    56th ranked

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  3. stop censoring comments!!

    How do "we" file a lawsuit against Verizon, AOL and it's censors??

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  4. stop extorting your users

    You changed my password then made me pay 40 bucks to get a new one.

    ******** for that, thieves.

    Jeff Livingston

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  5. youve removed my security questions for my password recovery and replaced w/tech support to sell 39.99 security

    how about let me back into my acct. jaymo70@aol and keep your 500 a year security...those were MY security questions and answers...for my own access. Now im locked out because youve removed my access to recover on my own. All this changing stuff is not what ive wanted or asked for and i see now ALOT of aol accts are ****** off. Its difficult enough to replace a new phone and carrier but to think of all the things from 25 years ago that are attached to that phone number. I was confident i would always have my jaymo70@aol acct…

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  6. I want my old aol mail back. New is absolutely ****, cannot get to SPAM from USA. I am 84 and live in England

    Old aol back please. New is ****. Cannot get to USA SPAM. I am in england, aged 84.

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  7. Censoring and Blocking my Posts since Jan 6th 2021

    Please unlock my posts that were blocked on Jan 6th 2021. I was posting regardless just to express myself but now, I want to have access to my old posts. Right now, I can only scroll down to see my last few posts but before I could go back all the way to 2016. Please, I want to read my own posts from the past. Thank you

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  8. How do I stop the 2nd layer of verification when I sign in? I don't want this.

    Make it easier to ask questions like this and to get an answer.

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  9. 82nd ranked

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  10. 17th ranked

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  11. END YOUR FULL BLOWN BIASED REPORTING!

    You consistently post negative news stories about Trump, but never on the negative news about Biden. It's proven that the Biden family benefited from years of taking bribes, there were 24 LLCs and bank records showing tens of millions of dollars going to Biden and his family from China and many other countries. Why doesn't AOL have those headlines? Your biased news headlines are fodder for fools that then come on, calling Trump and his supporters disparaging names. When I've answered back, calling them out on all the Biden corruption, it gets taken down. They call Republican's names that are…

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  12. Where is the help system, is removing it part of the new update?

    Cant delete mail because it always comes back. Why did you delete the help system that told me how to limit how long email is kept?

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  13. I am received by service from AOL for the Help Desk Ref: 21511955, My email view is not configured properly, I have transferred and the IT

    I am received by service from AOL for the Help Desk Ref: 21511955,
    My email view is not configured properly, I have transferred and the IT support always drop the call.
    Please help in this matter in this matter.
    Humberto R Castillo,
    813-580-3982
    TampaHumberto@aol.com

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  14. Id like to complain and have the option of a HUMAN 2 look over my comment & tell me where exactly I violated any guidelines!!

    I swear every time I comment about a serious issue like violence in school or where I talk about r@pe culture or sexism, the stupid moderator bot will reject my comment! OR first they might ask if I wanna change it since it might violate guidelines when I know 4 a fact it does NOT violate anything and its nothing I wouldnt say in front of a teacher at school or in front of a court room or the floor of congress!! You people need to provide a way that someone has the option of having their rejected comment looked…

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  15. The sign on screen says AOL Mail is free! Please change my account to ONLY email access instead of the $42.00. per month I now pay. I do n

    The sign on screen says AOL Mail is free! Please change my account to ONLY email access instead of the $42.00. per month I now pay. I do not want any of the additional services, just email!
    john
    jokeene@aol.com

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  16. AOL mail sucks! I've been paying for this service since the 1990s and service just seems to get worse and worse.

    AOL mail sucks! I've been paying for this service since the 1990s and service just seems to get worse and worse.

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  17. I can't read my email on my desktop, can you help me?

    I have tried to retrieve my email in my desktop, can you please help me?

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  18. 17th ranked

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  19. You have the wrong "master account" person on my account - i AM THE MASTER ACCOUNT HOLDER-

    YOU HAVE MY HUSBAND AS MASTER ACCOUNT HOLDER- HE DOESN'T EVEN USE HIS EMAIL much-AND I AM THE ORIGINAL PERSON WHO SIGNED UP FOR AOL WHEN IT FIRST BEGAN! This is fairly recent - you refer to him with my name and you aren't 24/7 help and you aren't FREE....Get back to the original AOL and fix things without trying to get us to pay for your mistakes

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  20. varafy who I am and back up

    YOUR system requested to prove who I am and back up
    I did so and you system
    said my phone number and e-mail and back up were wrong and I what needed a NEW phone number and a third e-mail address

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