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Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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164 results found

  1. 17th ranked

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  2. I need human Assistance

    I need to cancel System Mechanic. I've tried following your instructions on how to do so online, but I've been unsuccessful.

    56th ranked

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  3. I want my old aol mail back. This new aol mail is useless and too cluttered.

    This "new aol mail" is useless. I want my old aol mail back.

    2nd ranked

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  4. I want my old aol mail back. New is absolutely ****, cannot get to SPAM from USA. I am 84 and live in England

    Old aol back please. New is ****. Cannot get to USA SPAM. I am in england, aged 84.

    56th ranked

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  5. Censoring and Blocking my Posts since Jan 6th 2021

    Please unlock my posts that were blocked on Jan 6th 2021. I was posting regardless just to express myself but now, I want to have access to my old posts. Right now, I can only scroll down to see my last few posts but before I could go back all the way to 2016. Please, I want to read my own posts from the past. Thank you

    33rd ranked

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    1 comment  ·  Admin →
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  6. " If It Aint Broke - DON'T FIX It ! "

    Didn't you learn anything from Coca Cola, or the beer companies ?? "If it Aint Broke - Don't Fix it !!!

    I liked the old AOL for Decades. But then you had to come out with the "NEW" AOL... That was bad enough because it eliminated some of the features which I really liked about the original AOL, so I tried it a few
    times, but always went back to the original because it worked for me. So, that was bad enough, BUT, now you have even changed THE ORGINAL VERSION. Made it look different ( WORSE), Eliminated a couple…

    4th ranked

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    1 comment  ·  Admin →
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  7. 3rd ranked

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  8. Where is the help system, is removing it part of the new update?

    Cant delete mail because it always comes back. Why did you delete the help system that told me how to limit how long email is kept?

    33rd ranked

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    1 comment  ·  Admin →
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  9. I am received by service from AOL for the Help Desk Ref: 21511955, My email view is not configured properly, I have transferred and the IT

    I am received by service from AOL for the Help Desk Ref: 21511955,
    My email view is not configured properly, I have transferred and the IT support always drop the call.
    Please help in this matter in this matter.
    Humberto R Castillo,
    813-580-3982
    TampaHumberto@aol.com

    33rd ranked

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  10. stop censoring comments!!

    How do "we" file a lawsuit against Verizon, AOL and it's censors??

    56th ranked

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  11. NEW AOL EMAIL IS HORRIBLE. DOES NOT WORK. Bring back OLD EMAIL FORMAT!1

    FIRE or Terminate the New Email Engineers and Developers.
    Bring Back Old Emails!   The New Email Format is horrible.

    I can't read the columns on left menu column because its gray letters on gray back ground.  And the fonts and spreading of the left column is so far apart, that is is impossible to see a majority of the items in the left menu column.

    I don't understand why there is a Jewish Star of David on all of my emails showing up on every single email.  Leave ALL religious symbols out of my email.

    In OLD MAIL, it shows the date or month and waste valuable space and ABSOLUTELY STUPID to categorize mail by Day, Last Week, Earlier in June....  STUPID.....to the right column is the EXACT EMAIL DATE ALREADY !!!!

    I have called your tech support for help.  THEY ARE USELESS and they expressed to me that they have been bombarded with non-stop complaints and angry users who ALL HATE THE NEW AOL EMAIL FORMAT.

    The AOL Engineers, developers, corporate, managers and supervisors are obviously not reading and responding to ALL OF THESE FEEDBACK  COMPLAINTS.

    IF ALL AOL EMAIL FEEDBACK IS NEGATIVE....DON'T YOU THINK SOMETHING IS WRONG????

    6th ranked

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  12. The sign on screen says AOL Mail is free! Please change my account to ONLY email access instead of the $42.00. per month I now pay. I do n

    The sign on screen says AOL Mail is free! Please change my account to ONLY email access instead of the $42.00. per month I now pay. I do not want any of the additional services, just email!
    john
    jokeene@aol.com

    33rd ranked

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  13. stop extorting your users

    You changed my password then made me pay 40 bucks to get a new one.

    ******** for that, thieves.

    Jeff Livingston

    56th ranked

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  14. Return to old original format…this chg is awful

    Return to old original format…this chg is awful

    6th ranked

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  15. 17th ranked

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    1 comment  ·  Admin →
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  16. 4th ranked

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  17. Could you please hire Assist personnel who are actually trained to provide technical support? And a place to report customer service issues?

    In the course of attempting to solve an email access problem, in November 2023, an AOL help desk technician deleted my email account and thereby deleted the email files on my desktop. Today, I attempted to have the files restored by your Assist team. The first technician searched Google for answers. When Google's assistance proved insufficient, she said she would consult with someone. Instead, she hung up. A second technician said that she could not locate any emails under my account. She told me to call back in a few days. When I asked to speak to a supervisor, she…

    82nd ranked

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  18. get me back

    get me back to aol from before new up date today???????

    1st ranked

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  19. 6th ranked

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  20. 11th ranked

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    1 comment  ·  Admin →
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