Assist by AOL



Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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  1. Make it simpler to change passwords, edit personal information, recover account. Yes, make options more user friendly. Not being able to ac

    1. Make it simpler to change passwords, by allowing the input screen for the validation code to remain visible, while retrieving a verification code.

    2.Also, allow much more time to retrieve the verification code to input onto a screen, which should not disappear, (as noted in 1. above), while leaving the page to go into the recovery email for the verification code.

    The option now assumes a person has two different devices to work from. That is sometimes the case, but which is not the case for me now, or others.

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  2. Do you guys realize what a huge portion of your customers you are offending with your anti-Trump bias? I find it a real turnoff and studiou

    Do you guys realize what a huge portion of your customers you are offending with your anti-Trump bias? I find it a real turnoff and studiously avoid your nonsense except when I take too long to go to my next e-mail and it defaults to your "news" section. "News"? LOL!!!!!!!!

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  3. 22nd ranked

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  4. Verify its my account

    while logging into mail account I was told of possible fraudulent activity. And needed to use the code you sent. But you sent it to the same account. Luckily I had an optional phone number. Please make the options more user friendly.
    I checked, there is no sign of any fraudulent activity. Locking me out of my account is not acceptable. In addition, locking me out for a fake reason is worse.
    Thanks
    L clawson

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  5. Stop sending me these pop ups. By now you should realize I do not want to subscribe.

    Saturation advertising is counter productive. You would t would think after sending me SOOOOO many ASSIST pop ups, I am not interested. These are annoying and interrupt my work. So help me if they continue I will cancel my subscription.

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  6. 22nd ranked

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  7. This MacBook Air has been unable to sign on for email for two weeks. I installed at the MalWare option in order for the technician to help m

    Give us time to tell you what is wrong, and why we are SOOO frustrated. 4 of 5 of my Mac products get email fine. ONE is not allowed on to get mail. This started after I installed MalWare option in order to get the technition to get the mail. Then he came up with some way I have to "Generate" a new email code, and I can't remember how to do that. I have an upgrade subscription, and the "HELP" option tells me I'm not allowed to use it. Why can I not get tech support ????

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  8. help

    As of a week ago my aol mil no longer syncs with y phone. Whats going on?????

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  9. I just received an email that I think was phising...

    Can you tell me if this is true:

    Aol.

    Dear Subscriber,

    We have recently changed our terms of service. Due to our new Terms, we will be closing all email addresses using our old services. This simply means your email account will be discontinued (closed) after April 31, 2021. If you wish to continue using our email services please accept our new terms to avoid mail closure.
    ACCEPT
    Sincerely,
    AOL Member Services
    * To avoid being charged the recurring subscription fee, simply cancel before the free-trial period ends.

    Privacy Policy | Customer Support | Unsubscribe
    © 2021 Verizon Media. All…

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  10. ANNOYING

    PLease remove me from your assist email mailing list. You would think by now you would have got the message. I do not want nor desire assist .I have been with you since the very beginning and I am a long time customer. I am thinkiing about
    switching. It is very, very, very annoying. Unless you want to lose a long time customer REMOVE ME

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  11. HARASSING "YAHOO" ADS

    STOP THOSE IDIOTS OR MAKE THEM PAY OUR MONTHLY MEMBERSHIP !!!!!!!!!!!!!!!!!!!!!!!! R U ALL CARZY ??????? THEY HAVE NO BUSINESS USING MY AOL MAILBOX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  12. 22nd ranked

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  13. 22nd ranked

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  14. Games

    I would like to know why I was Muted in the game areas
    All that was said was Here is the ***** again, she keep bullying the player and upping the bid and I do not think that that was a muting reason. When there is a lot of really strong stuff being said by others.
    Normand Please unmute me

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  15. ExploreExplore Conversation(4.6K) 862 Viewing Your voice matters. Conversation are moderated for civility. Read our guidelines here. AOLC

    ExploreExplore

    Conversation(4.6K)
    862 Viewing
    Your voice matters. Conversation are moderated for civility. Read our guidelines here.
    AOLCENSORSCLUB
    1 Point

    48 New Comments
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    Newest

    KUJO
    23.2K Points
    Just Now

    What a loser Biden and team are..

    Reply

    1

    DENNIS
    12.9K Points
    25 seconds ago

    CNN and MSNBC will gloss over the lies of Joe Biden. Stop watching and let these news media die.

    Reply

    2

    ANDY
    21.6K Points
    27 seconds ago

    You Libs believe anything President House Plant tells you! There was nor CRISIS UNDER TRUMP. Biden just LIES!

    Reply

    2

    JIM
    5.6K Points
    29 seconds ago

    Biden in…

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  16. 22nd ranked

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  17. free support for verizon users

    As a verizon.net user I use to be able to get support on tech questions. NOW YOU ARE DEMANDING A FEE TO FIND OUT WHY ALL OF ME SPAM FILTERS ARE NO SET TO GO TO MY INBOX AS OPPOSED TO THE SPAM FOLDER THAT I HAD SET UP YEARS AGO

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  18. Zolucky.com, advertiser on aol.com, is a fraudulent company. Do not order from Zolucky. They bait and switch.

    Zolucky.com aka newindaily is a fraudulent company. Do not order from this company! They advertise beautiful women's clothing at modest prices, then delay shipment by 45 to 60 days. Next, they substitute an extremely cheaply made garment which in no way resembles the original garment ordered. They then demand that you return the garment at your expense which is usually between $60 and $100. They keep your original item price and your shipping costs. positive online reviews are fraudulent and are posted by the company employees. Do not order from zolucky.com or Newindaily.com.

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  19. Technical maintenance of the news feed

    There is a definite lag between the photos of the news feed and the captions. Is there any maintenance on AOL's browser problems? Should not have to pay for assistance in order to get this corrected. It is the only browser of the 4 that I use with this type of situation.

    If you really care about improving, someone needs to look at this.

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  20. 22nd ranked

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