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Having problems opening attachment

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Carlene Lebous shared this idea  ·   ·  Report…  ·  Admin →
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  • svol24 vollero commented  ·   ·  Report

    PLEASE ADDRESS THIS ISSUE ITS ALSO NOTES ON # 7 So many others are having the same issue!

  • svol24 vollero commented  ·   ·  Report

    you get a no preview on any attachment that come with emails on my Apple 12 phone - Yet on my I Mac desk top emails with attachments open up just fine?
    this is very very frustrating and pushes people to other email services like Gmail - Microsoft Outlook etc
    PLEASE FIX THIS ISSUE ! THANKS

  • CYNTHIA TANTON commented  ·   ·  Report

    I can’t open attachments from the AOL ap. Tech support told me a solution to use safari and access AOL from there. It should be fixed within the AOL ap. Thanks

  • Carol Rice commented  ·   ·  Report

    Uninstalled and reinstalled the AOL APP . Error message : no preview available.

  • Daryl Flowers commented  ·   ·  Report

    What is going on with your emails?When I try to type in an email address the suggestions are all over the place nothing close to what is in history

  • GARY VITTA commented  ·   ·  Report

    How long do we have to wait for this to be fixed
    I need to open attachments!!!

    PLEASE PLEASE FIX THIS ISSUE

  • GARY VITTA commented  ·   ·  Report

    Please HELP
    HOW LONG BEFORE WE HAVE TO WAIT
    THIS IS BEYOND ANNOYING AND ITS TRULY IMPACTING MY BUSINESS

    HELP !!

    I can’t open attachments!!!!!

  • GARY VITTA commented  ·   ·  Report

    I can’t open attachments on my aol app !!!!

    I need this fixed asap

    Dr Vitta

  • REMY COUVREUX commented  ·   ·  Report

    Je ne peux plus lire les pièces jointes depuis aujourd’hui.

  • Chris Patey-ford commented  ·   ·  Report

    After the latest app update today (26th Jan) there has been a slight improvement in opening attachments. A pdf attachment will open but with a window on top of it saying “This attachment cannot be previewed”. Click on OK, the window disappears and you can read the document.
    When trying to open a DOCX attachment it does not open the document and a window “This attachment cannot be previewed”.
    Note: When I first opened the updated app today a new window opened with a button stating “Turn features on”, I pressed the button several times but nothing happens. Also there was a button “Learn more” which also did nothing.
    I am using an iPhone 13 Pro Max with IOS 15.2.1

  • BARBARA MURPHY commented  ·   ·  Report

    Am having same problem. Cannot open .xls .doc .docx files. Maybe ppt as well. Was able to before.

  • Vivian Sisco commented  ·   ·  Report

    Aol is the worst! Attachments aren’t opening and they’re doing nothing to fix it. I’ve wasted 3 hours of my time with tech support. I spend $5 a month for tech support and get nothing for it. I’m switching my email provider. Maybe enough people will do that and put them out of business.

  • EDWARD DOWNING commented  ·   ·  Report

    Just updated to 15.2.1 and the pdf files are working....still nothing on the .doc and .docx files

  • kaye jones commented  ·   ·  Report

    This is crazy! Fix this already…it’s been months and we STILL can’t open many attachments on our iPad and iPhones. So annoying and so ridiculous that you haven’t fixed it!

  • JIM SIGNORELLI commented  ·   ·  Report

    It’s been months now that you have not fixed being able to open pdf attachments on iPhone or iPad. Please sack your it department who should have fixed this straight away! You should be embarrassed by this negligence to your customers!

  • PAUL STEVENSON commented  ·   ·  Report

    Why is it so difficult for AOL to resolve fundamental issues like not being able to open attachments of simple documents? This surely is elementary. Why do issues like this happen in the first place? Such a frustrating, antiquated system which should be completely overhauled, revamped and brought into the 21st century. Some hope! Paul Stevenson

  • ROBIN WHALLEY commented  ·   ·  Report

    Come on AOL sort this out! You will lose customers because of this!

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