AOL Mail Norrin
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
892 results found
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Recipients overlook attachments that now are at the BOTTOM of emails we send. Put attachments back at the TOP where they were in Classic.
Recipients overlook attachments that now are at the BOTTOM of emails we send.
Put attachments back at the TOP where they were in Classic.220th ranked -
What happened to my dictionary? Suddenly every email is filled with red squiggly underlines indicating a word is mispelled. When it is cor
What happened to my dictionary? Suddenly every email is filled with red squiggly underlines indicating just about every word is mispelled. When it is correct. How do I fix this?
452nd ranked -
Customer Service Tech is non existant unless you pay...
I just called for technical support and after what I thought was a great conversation with this customer service representative, she then proceeded to tell me the only way she could help me was with getting a paid service. I cant believe that. Im having a problem that is on AOL and I have to pay to have it rectified?! I've been using AOL for 20+ years and I've been adamant about staying with them but now I'll be leaving. This is a shame.
452nd ranked -
Spam Emails
Can Spam Emails be automatically deleted ?
53rd ranked -
Printing Options
You cannot print an individual email from AOL mail when it is part of a thread. The other emails encroach on the page you are trying to print. After seeking AOL advice, I was told to make a PDF and edit!!! Not good and wasting my time. Can you look into issue.
452nd ranked -
Search function is close to useless
With classic aol I could find everything - search pulled up mails with a few words or person’s name. Now, if I don’t remember the email address, the exact name or the exact subject of an email I have received, I can’t find it. Have searched for emails I received or sent only 2 days ago and can easily spend more than 30 minutes trying to figure out which words will pull up the email. Sometimes I search using the name of a person I just wrote to and it does NOT show up. I have so many emails that…
452nd ranked -
You dinigreated what was a very good product. The originator of this idea for change is out of touch with the user's needs.
I have used AOL for over 20 years, however, I hate the latest reiteration, and I am looking to change to another email service unless you can mitigate the current issues.
722nd ranked -
Compose vs Send
These two buttons should have different colors. For me, at least, it's easy to mix the two up, and having Send on the bottom of the email screen is counterintuitive.
452nd ranked -
Bias in your e-mail filters
For years I have received daily e-mails from a Catholic organization. Lately, each e-mail has a banner asking if this message is safe. Is this due to some sort of bias on your part? Each time, I mark it as safe, and the very next day, same thing. Yet, you often miss obvious spam that I have to mark and delete.
452nd rankedCould you please let us know if this is still happening for you or has been resolved?
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Go back to old format please.
Please go back to the old format. I find this new one to be very difficult.
I was unable to access my Contact Lists. If it wasn't broken, why did you fix it??156th ranked -
i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
452nd rankedYou should be able to use the reply/fwd buttons at the bottom of each message to chose a specific message in a thread
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Preloading unread newmail
Why the **** do you keep loading subsequent UNREAD new emails for viewing when I have not selected it to be read. Leave it as is (NEWMAIL) until it is selected to be read. I am sick of having to go back and mark 'UNREAD" to preserve the NEW status
452nd ranked -
AOL is unreliable and difficult just to send a simple message. It feels like you want us to quit usingit.
Make AOL work. It really is unreliable.
452nd ranked -
please stop annoying us suggesting contact every time I send an email
please stop annoying us suggesting contact every time I send an email
452nd ranked -
One of my contacts keeps going to spam even though I keep marking it as not spam. Need a way to prevent this!
One of my contacts keeps going to spam even though I keep marking it as not spam. Need a way to prevent this! What about a safe sender list?
452nd rankedOnce you mark a message as "Not Spam", our filters will no longer place messages from that sender in your Spam folder. Is it possible you are using a 3rd party app?
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delete old mail
i want one dialog box that lets me set a date and ALL mail prior to that date to moved to the Delete folder. This would be available in each of the active folders (New, Spam, Sent), AND STOP RESTORING old mail, I just had to delete 5000 mails I know I previously deleted permanently.
342nd ranked -
SORT CONTACTS BY SURNAME AS A DEFAULT
IN THE CONTACT WINDOW, ALLOW USER TO SET "SORT BY SURNAME" AS A DEFAULT
452nd ranked -
Cannot control the fonts. Have friends who need to read larger printing.
Please keep the fonts larger for elderly people.
342nd ranked -
2 step verification
I had an awful experience when my phone was lost at the weekend, and I tried to login to my account on a friend's phone to find some contact numbers of people from their email. I was asked for a code which was sent to my secondary AOL EMAIL Account, only that when I tried to find that code I was asked to insert the code for THAT EMAIL ADDRESS to my MAIN EMAIL ADDRESS!!! This is quite ridiculous. It seems if you do not have your phone and your secondary email address is also with AOL, you are locked…
220th ranked -
Previous content
Using aol mail online in iPhone (app loads way too slowly to use functionally) I can no longer see the rest of the thread. It says “show trimmed content” but nothing is there, and where is show preview content. I want to see the original message and can no longer do that.
452nd ranked
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