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AOL Mail Norrin

← Customer Feedback for AOL



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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1310 results found

  1. I don't use Facebook or X so how can I message AOL about not being able to turn off 2-step verification? Your Help suggestions don't work!

    I don't use Facebook or X so how can I message you about not being able to turn off 2-step verification? Your Help instructions to disable this don't work because I never turned it on!

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  2. Too many bots?

    I've installed a blocker on my wifi. EVERY time I log in to AOL I get messages that suspicious threats have been blocked. Stop the bots. Clean up AOL.

    932nd ranked
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  3. Why am I being forced for two step verification when I have all two step verification turned off AND it still haunts me.

    Why am I being forced for two step verification when I have all two step verification turned off AND it still haunts me I see more than one post on this so fix it.

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  4. Blocking subscription news services and retailers

    Once again, AOL is blocking emails from retailers with which I regularly do business, and also from conservative news sites to which I have subscriptions. I repeatedly mark these emails as not spam, but they keep going into my spam folder. The email addresses are in my contacts list. I see that lots of people are having the same problem. Do you actually read customer feedback? Do you care about customer satisfaction? Then, why hasn't this been fixed? AOL is becoming more of a problem than the subscription is worth.

    932nd ranked
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  5. Blocking subscription news services and retailers

    Once again, AOL is blocking emails from retailers with which I regularly do business, and also from conservative news sites to which I have subscriptions. I repeatedly mark these emails as not spam, but they keep going into my spam folder. The email addresses are in my contacts list. I see that lots of people are having the same problem. Do you actually read customer feedback? Do you care about customer satisfaction? Then, why hasn't this been fixed? AOL is becoming more of a problem than the subscription is worth.

    932nd ranked
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  6. Stop presenting Astrology stories as if they are factual. Astrology is a Medieval belief and should be presented as entertainment only.

    I have noticed Astrology stories every day on the news feed. Stop presenting Astrology as if it is factual. Astrology is a Medieval belief and has no basis in fact.

    Each Astrology story should include a disclaimer that the story is for entertainment purposes only.

    932nd ranked
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  7. Stop putting my New Mail into my Recently Deleted Mail

    Stop putting my New Mail into my Recently Deleted Mail

    932nd ranked
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  8. STOP CHANGING THE SORTING OPTIONS FOR EMAL. I USE BOTH SORT BY SENDER AND SORT BY SUBJECT.

    STOP CHANGING THE SORTING OPTIONS FOR EMAL. I USE BOTH SORT BY SENDER AND SORT BY SUBJECT.

    932nd ranked
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  9. Emails & aol news

    I DO NOT WANT TO SEE AOL NEWS WITH MY EMAIL !!! IT TAKES UP 1/2 THE PAGE NOW, YOU GUYS ARE IDIOTS !! I CANT READ THE EMAILS, NOW EVEN ENLARGED !! THE FORMAT YOH GUYS CAME UP WITH SUCKS!! & EVEN CHOOSING BASIC AOL--- SUCKS!! ACTUSLLY NO DIFFERENCE THAN THE NEWER VERSION-- OH, THE NEWER VERSION-- DOESNT EVEN GIVE YOU AN AREA TO LOG OUT!! ITS NO WHERE ON THE SAME PAGE !! LIKE I SAID-- YOU GUYS SRE IDIOTS !!

    932nd ranked
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  10. WHY ARE IDIOTS CONSTANTLY MAKING ME PROVE MY 40 YEAR OLD ACCOUNT IS ME?

    yO, STUPID PEOPLE. I DON'T ASK FOR 2 STEP VERIFICATION THE ACCOUNT IS 40 YEARS OLD AND YOU ARE THE ONLY FOOLS MESSING WITH IT.

    932nd ranked
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  11. Totally STOP asking for two-factor authentication when logging on.

    Around mid-April, when logging on, AOL Mail started placing a telephone call and asking for the 6-digit code from the automated message. We turned off "two-factor authentication" in Security Settings, but it still happens. There needs to be a way to totally disable this behavior, so that only an e-mail address and password is needed.

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  12. Allow users to omit two-factor authentication. Sending text to a landline does not work.

    Around mid April, AOL Mail started using two-factor authentication. We disabled it in Security Settings, but it still keeps asking for a telephone code -- no matter what. We need to turn that service off entirely, so that logging on takes only an email address and a password, as before.

    932nd ranked
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  13. You can improve AOL mail by STOP MESSING WITH IT!

    You can improve AOL mail by STOP MESSING WITH IT!

    Stop trying to fix what isn't broken! Grrrr

    932nd ranked
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  14. Ad Free AOL

    If you force me to pay to get rid of ads I will be inclined to find a different mail client. It's been fun so far...

    932nd ranked
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  15. Google

    I have had the same AO-**** email for over 25 years. you are using a Gmail I have had for 2 weeks to verify my AO-**** address. This is stupid on steroids

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  16. why can't i block spam

    1304th ranked
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  17. preview of attachmnets

    Repost from a previous complaint. preview is very important to functionality. Users are being greatly inconvenienced by being forced to download attachments before being able to view them. It is time consuming to have to download an attachment, create a file to hold it in, and then open it. That is simply too many steps to go through view an attachment. Previously, a user could simply click on an attachment and preview it. The current method is too time consuming and makes that AOL mail feature inferior to the previous "click and view" method. PLEASE! Change it back to "click…

    932nd ranked
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  18. get rid of this verifation thing, doesn't work correctly, email responce with code os slow. plus this sign in with another dive doesn't wor

    make the verafition process really work, responce with code to another aacount is slow, plus sing in with a different device also doesn't work, any wonder why I'm moving away from AOL and going to Gmail

    932nd ranked
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  19. Schriftgröße

    Wie kann ich die Schriftgröße ändern, habe seit einigen Tagen eine Riesenschrift, obwohl ich das nicht aktiviert habe

    932nd ranked
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  20. Quit using the "verify" feature when logging into AOL mail. It is rediculous to put your password in only to be asked to verify.

    Quit using the "verify" feature when logging into AOL mail. It is rediculous to put your password in only to be asked to verify it.

    621st ranked
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