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AOL Mail Norrin



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1252 results found

  1. reply font size to 12 pitch.

    change reply font to 12 pitch.

    940th ranked

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  2. I am trying to get Thunderbird to sync the default folders but it keeps making an extra spam folder in the trash folder

    I have gotten the Spam folder stuck in the Trash folder on the Thunderbird Email client. I'm not sure why it keeps coming back. I have tried uninstalling Thunderbird, added and removing the account from it several times, and tried linking and unlink the account on my main AOL account settings directly in the privacy and security area. To the point that you automated system is giving me flack like I'm hacking my own account. It's me I'm in Danville, check your **** logs sometimes.

    There is some kind of error going on with a ghost folder that appears to…

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  3. screenshots

    Why did you remove screenshots? My idea is for you to return that feature.

    940th ranked

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  4. 1st amendment

    I am held to a higher standard than the president. My comments - none vulgar - are being taken down

    940th ranked

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  5. I NEED to sort inbox emails by sender in alphabetical order, HOW?

    It's something to do with filters but couldn't understand, to complicated. WHY NOT A SIMPLE OPTION on the new emails page!

    940th ranked

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  6. I have a number of Email accounts with AOL and AOL won't let me access them.

    I have a number of Email accounts with AOL and AOL won't let me access them.

    I recently had to reinstall my browser and now I cannot log into some of my Email accounts.

    The system tells me to use another device. I only have the one device!

    How can this be corrected? Why is it impossible to find support for these problems?

    940th ranked

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  7. Going into AOL through MSN browser. Tried to open Favorites list but there's nothing listed. This just started yesterday.

    Going into AOL through MSN browser. Tried to open Favorites list but there's nothing listed. This just started yesterday. I didn't have any problems prior to this.

    940th ranked

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  8. Subject line

    Every single time I go to send an email, it promts no subject. I hate that. If I wanted one, I would enter a subject line. What is the point anyways?

    940th ranked

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  9. Problem help

    when I move mail from the new mail folder to the folder files the email says it has moved..

    but the mail still stays in the new mail folder and will not leave the new mail floder? If I close aol app and turn off phone then turn phone on the mail will disappear??
    I can delete it but not move mail from new mail.

    I'm using a Samsung phone android operating system..
    The only
    this has been going on for 2+ weeks very frustrating?
    I have been with AOL since 1995 the dial up days.. please help..

    658th ranked

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  10. Problems Help

    when I move mail from the new mail folder to the folder files the email says it has moved..

    but the mail still stays in the new mail folder and will not leave the new mail floder? If I close aol app and turn off phone then turn phone on the mail will disappear??
    I can delete it but not move mail from new mail.

    940th ranked

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  11. Stop this new sorting of in-box by date. It's dumb and annoying.

    There is absolutely no reason for this! Today, the day before, and last week? Gimme a break.

    940th ranked

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  12. By leaving it alone. You recent changes are just annoying. I don't need to see my emails separated by date. SHEESH!!!

    By leaving it alone. You recent changes are just annoying. I don't need to see my emails separated by date. SHEESH!!!

    940th ranked

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  13. Your "updates" are TERRIBLE!!! They just make me never want to use Aol again!!!!!

    Stop trying to fix something that's already fine! How's that for a great idea!

    940th ranked

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  14. moving email to folder

    When I "move" an email to a folder, a copy stays in New Mail. If I delete the copy in New Mail it deletes it from the folder too! Please FIX THIS

    110th ranked

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  15. tag

    And why is your email not tagged
    This is a really big flaw
    I really need to label incoming emails

    940th ranked

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  16. Allow an email attachment to be opened without downloading it

    In previous versions, one could open an attachment without having to download and save it. Please return that feature. If one wants to download and save an attachment, that should be a choice, not a default.

    658th ranked

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  17. split view

    Please remove the Split View option or provide an option to have it pop up. Every time I try to file an email into a folder on the left, the Split View screen pops up on the left and then I have to start again to try to file the email into a folder. Frustrating!!!

    176th ranked

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  18. Flag email addresses for automatic deletion after 90 days based on Users adding a flag to the email account

    Make it easy for users to get rid of needless repetitive messages used by Retail Outlets and others by giving the power to the User to designate which addresses these are. Now, if the retailers get wind of this, they will merely change the support, deal or info before the @eamil.com .org, .... who?! This way the User doesn't have to spend a half hours deleting messages. Thanks.

    940th ranked

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  19. Date format

    Date format is currently stuck in US format... I know AOL was American, but if it's going to be taken seriously as an international organisation, it needs to allow those of us in the rest of the world to use either the international format (yy-mm-dd) which is good for ordering items in date order, or the more usual dd-mm-yy.
    Imaging trying to give someone a number and saying "two hundred, four thousand and fifty-two" as the USA continues to do...

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  20. creating extra spaces or lines when forwarding and replying to an email

    email creating spaces and lines when forwarding...please help

    658th ranked

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AOL Mail Norrin

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