AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
937 results found
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give support staff the answers to the info required to verify ownership of accounts.
Give support staff access to the info required to verify account ownership such as security questions and account owners names. If support staff had access to the security question answers, they could help account holders and avoid getting the account suspended or temporarily locked. support staff should have unlimited attempts to security questions back up info and user names.
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offer program like HEY for my aol - I will gladly pay for that - see Ezra Klein in NYT 4/7/24
screen out easily the multitude of e mails I get daily!!!
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Give us a whitelist
I'm tired of pulling the same friendly senders out of the Spam folder, and your system doesn't learn when I keep marking them "Not spam." Time to join the 21st century.
342nd rankedIf you mark a message Not Spam using one of our clients once, that sender will no longer land in the Spam folder. Is there a chance you're using a 3rd party app - perhaps one with its own filters?
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SPAM
I get certain emails all the time...and now, all of a sudden, and it's hit or miss, you're asking me if its save of not. If I've interacted with the sender before, especially for YEARS, stop asking me that stupid question. Sometime multiple times almost near each other.
Certainly you have a way to figure out the algorithm, right? You're a tech company, right? Then I get emails that are obviously spam that end up in my in box.
Get your act together please.
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More poor corporate decisions
The new mail system is a POS. It's slower, poorly organized, and it's an example of people making poor decisions. Add off-shore programming and you have a sure-fire garbage system. Bring back the old system. It was quicker, organized, and user friendly.
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Improve customer service, less greedy for fees. Find internal bugs
AOL tech support phone system is not sensitive to respond. Some time I need to repeat multiple times to get through. I had a bad experience with your technician, had difficulties to get through, when I put number 1 in the survey, it automatically changed to 4. Some people designed a software to cheat the AOL administration. AOL service is deteriorating, Greedy for fees but not to improve quality. One tech hanged up my phone call. An investigation is needed to find this bug. Please learn how Gmail is doing, to find why you are left behind.
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page design and intent
the composition and reading pages have become to cramped due to inefficient use of page feature spacial area design and distracting commercial endeavors
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suppressions des pubs dans la boite mail
les pubs sur le côté de la page mail réduit considérablement le pleine écran de la page. De plus les pubs ne sont pas en français et on ne peut pas les supprimer. c'est insupportable
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Old set up
I would like the old email set up and presentation!!!!
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Settings provides no help with auto fill malfunctions. Don't use Twitter no AOL help
Settings provides no help for auto fill malfunctions. Dont'f use Twitter. No AOL help desk. Will only accept emails if they concern abuse or access neither of which will serve my purpose.
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print too small have it set to large and its tiny
We need a larger print option, today its smaller than 2 days ago, what the heck is going on
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want to improve aol?simple,once it starts to work LEAVE IT SIMPLE ALONE,this way everybody understand and dont waste the time of day figurei
ONCE YOU FIGURE OUT THE SYSTEM WORK,AND EVERY BODY UNDERSTANDS,JUST LEAVE IT A LONE FOR THE NEXT 20YEARS,THIS WAY EVERY BODY NOW UNDERSTAND,AND DONT WASTE THEIR DAY TRYING TO FIGURE OUT WHAT YOUR DOING,HOW THAT
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Please see below
Although it is possible that my problems with my aol email are primarily due to the age of my computer, it is not by complete coincidence that I had no problems before you changed your email a few months back, and I have had many ongoing problems ever since - and ONLY on AOL email. There must be SOMETHING you can do to remedy the situation, and I, a customer of yours since the 90's, would appreciate knowing that you actually gave this your true consideration at the HIGHEST LEVELS. One problem is that anything I type in an email…
451st rankedWe're very sorry that you're experiencing these issues with AOL Mail! Unfortunately, it does sound like it may be related to your system. Have you tried a different browser, or Basic Mail? https://help.aol.com/articles/switch-to-basic-version-of-aol-mail
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I want my old email screens back!! Also when asked if I wanted your $6.99 a month serice I said NO and you keep charging me!! I hate aol!!
Go back to old AOL!!
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blocking
make it easier to clean up thr blocking list
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Give me back my New Mail inbox.
My New Mail inbox has disappeared and it would be nice to have it back
451st rankedPlease let us know if this help article helps you switch back to New/Old: https://help.aol.com/articles/switch-your-inbox-style-in-aol-mail
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the blocking looks like has stopped working!!!!!!
fix the blocking tools???
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pouvoir trier les mails par expéditeur ou objet comme avant
Je ne peux plus faire de tri par objet
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Stop sending unnecessary "Email sender verification notices" or at least add a tab that says this sender is safe!!!!
Stop sending unnecessary "Email sender verification notices" or at least add a tab that give me the option of saying that this sender is safe!!!!
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