AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
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Stop putting my New Mail into my Recently Deleted Mail
Stop putting my New Mail into my Recently Deleted Mail
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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"Sent Mail" still does NOT sort alphabetically even though the option is now present. It wasn't present before.
"Sent Mail" still does NOT sort alphabetically even though the option is now present as "Sender Name (A-Z)". It wasn't present before in the "Sent" folder but I see from yesterday to today, Feb. 20, 2025, AOL changed the "Sort" drop-down menu. I spoke to an AOL rep and we tried various things from "Settings" but nothing worked.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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email from a sender in my address book is blocked
email from a sender at @live.co.uk to a @compuserve.com email address does not arrive. There is of course, it seems, NO WAY AT ALL of dealing with this. or of notifying you.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Changing password every time I log into account
AOL has a ‘help article’ that is ‘useful’. It is not. I have turned off my VPN when logging in. Which alone is ridiculous, why can’t I use a VPN?
However I my valid password is still deemed incorrect. I have changed it multiple times. It is not user error. AOL system refuses to hold on to it. 2fv works as long as I don’t try to log in too many times. But logging in that way without a 'correct password' takes way too long, just to sign in. I don’t have this problem with Gmail, Yahoo or OutlookHi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Why are adresses, that are in my contacts filtered (they don't arrive)
Why are adresses, that are in my contacts filtered (they don't arrive). The mails do not come in at all, even not in the SPAM box. What can I do?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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recaptcha
I am an old man. I tried using your system on clicking on how many images of say a bike, bridge etc I see in order to log on to my account.
I WAS UNSUCCCESSFUL AND LOCKED OUT OF MY AOL ACCOUNT
I NEED to access my account which I get important messages from my physicians and other people. WHY ARE YOU ADDING THESE EXTRA hurdLES TO Accessing my account???? Do you ever think these things thru.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Useless mail app not working
Fix your mail app! Since your recent app update for IOS it doesn’t open mail in the app. If you’re using an IPad, it can’t be solved by following any of the solutions provided by your useless solutions posted. If you have to delete the app, and lose data, that is not an option for a real fix. Please revert back to the previous version until you fix the problem, because it is extremely frustrating to have to try and read emails when it’s not in a format for anything but a computer, and I have to go in and…
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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How can multiple email addresses be copied from unsent emails?
AOL Mail previously allowed the copying of multiple email addresses from prepared emails by simply highlighting the group and copying it. The new AOL Mail does not allow this. How can this be fixed?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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your phone system is not working properly. I call for a code and when I answer there's nothing but dead air. I tried 3 times.
Asked for a phone call for 2-step verification. 3 times the call came through, but after answering there is nothing. No one on the phone, just dead air. Had to go with a text instead.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Stop having us change our password everytime I sign in I have been trying to get on my mail for 5 days and still can't get my email
AOL has got to be the worst email ever
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Blocking subscription news services and retailers
Once again, AOL is blocking emails from retailers with which I regularly do business, and also from conservative news sites to which I have subscriptions. I repeatedly mark these emails as not spam, but they keep going into my spam folder. The email addresses are in my contacts list. I see that lots of people are having the same problem. Do you actually read customer feedback? Do you care about customer satisfaction? Then, why hasn't this been fixed? AOL is becoming more of a problem than the subscription is worth.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Stop asking for my fingerprint I don't have a touch screen
Stop asking for my fingerprint I don't have a touch screen
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Schriftgröße
Wie kann ich die Schriftgröße ändern, habe seit einigen Tagen eine Riesenschrift, obwohl ich das nicht aktiviert habe
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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enable IMAP on my email account
enable IMAP access to my email account so that I can add my aol address to my Huawei P30 Pro phone.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I can barely see my message as I type it . The screen is full of clutter. What is going on .Its unusable. FIX IT please
Restore message format .
It is cluttered and very hard to see email as a whole.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Ho Do i get rid of alll the news feeds ? I hate it all. I do not want to see it when I gp to aol
any all news feeds. delete it. don't want to see it ever
Don't want the political, not the celebrities. none of itHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!
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Sign In Insanity
Hi, After I type my email address, but before I can enter my password, AOL sends me a message that says a code has been sent to my email. I need the code to sign in. But I can't sign in because this message appears BEFORE I am able to enter my password, so I can't access the code. This is not two-step authentication.
This must be addressed! This is totally unworkable!
Thank youHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Quit automatically sending emails to trash that you don't like
I am having enormous issues with you sending email messages directly to trash before I even see them. This needs to stop. The email messages that are sent to trash are always from the same companies. I have to check my trash every time I open up AOL. I also was responding to an email and decided against writing it so I tried to delete the responding email and your program totally deleted the original email message. It never went to trash it just totally disappeared. The origiaall email is not is trash, my inbox or in my spam folder.…
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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where is SEND ON AOL MAIL....FIX SEND!!!!!!!!
FIX SEND!!!!!....HERE IS NO SEND ON EMAIL...STOP CHARGING US FOR NO SERVICE!!!!!!!!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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