AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1351 results found
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Password Change
I’m trying to change my password to access AOL mail. I (finally) found the link to do so, under Help under Privacy (I think). Why isn’t there a more direct/obvious access? More importantly, when I try to use it, it asks me to log in (even though I’m ALREADY logged in!!), but when I do log in, all I can get is a “WEB SERVER ERROR” page.
This is - or should be - a very simple, easily accessible function! In this day and age (with data breaches every other day, it seems), why can’t you make this easy, and…
970th ranked -
Like someone said before, STOP REQUIRING PHONE VERIFICATION!
I do not remember my password to my account, nor do I have the phone number anymore that AOL is requiring for verification in order to access my account. I am given NO other option, not even an option saying "if you don't have this phone number, click here." You at least should be given that option, and then input your new phone number to get a text to. Another option would be to send something to your email address that would then let you change your password. None of that! It still goes back to phone verification with a…
970th ranked -
add the options that you removed!
What happened to the ability to change font size, color, etc. AND the emojis??
970th ranked -
Block Specific Words
I would like to block specific words and phrases from the messages I receive. I am bombarded with a topic I don't care to see over & over. How can I resolve this?
472nd ranked -
The changes to what's been OK for ages are terrible! And make use of AOL tricky and annoying.
I've used AOL for years - the email layout etc was fine - now, with changes, it's an effing nuisance. Go back! Please!
970th ranked -
I have 1000 blocked addresses the majority are the SAME address which gets to 1000 really fast, if it is blocked why did it return ?
not rocket sci if the address is blocked on day 1 why is it back on day 2,3,4,5, it's not blocked if I have to block it again ,wasting my time
651st ranked -
your new format
I can not see one good thing about the way you are now formatting incoming and outgoing email. I do not consider this to be an improvement. Please return to the previous format which allowed ME to set the font size. I've been a paid AOL subscriber for years now and I want what I am paying for. Ellen J Merritt
970th ranked -
970th ranked
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Why can I not see what was send to me over the years? I want to decide what I want to keep or delete.
Once there was a possibility you could keep al the emails (in already read) you got over the years.
I want that possibility back NOW!
I want to keep emails from my total history!970th ranked -
OH LORD AOL, CAN NOT CONYTOL JUNK MAIL...
Why a lot junk over 100 come to my email??
970th ranked -
Make that irrelevant right panel full of unneeded statistics optional or scalable!
right panel statistics are for administration to evaluate usage by employees. Unnecessary for individual user. Takes up almost 1/3 of the screen and cuts down visible email. Make it optional or scalable - let user pull boundary to the right
970th ranked -
How do I return to verifying signing in after I checked the box to stay verified
Can you tell me how to undo this stay verified request. I think I would prefer the being verified rather than have it open. Thank you for your assistance with this issue.
970th ranked -
I have no use for AOL any more.
I can no longer access my aol account when I'm not home. I will no longer be using aol. This stupid verification was a horrible idea! I have to switch emails to verify and when I switch back to add the verification number, it's no longer valid. I have no use for AOL any more especially not with my important emails.
970th ranked -
Mail security
I’m receiving Phishing Emails. Where do I forward emails?
970th ranked -
Set Login to English.
SIGNING IN!
Set preference to language: I prefer EnglishStop! Spanish...
970th ranked -
SEE BELOW P L E A S E!!
I used to be BLE TO SIMPLY CLICK ON 14 AND INCREASE MY FONT SIZE. NOW I CANNOT TELL HOW TO DO THAT. CAN YOU PLEASE INCREASE MY FONT TO 14 FOR ALL COMPOSING UNTIL FURTHER NOTICE OR TELL ME HOW TO ACCOMPLISH THAT TASK W/MINIMAL STEPS/THX! MARIAN LAWRENCE
970th ranked -
Stop the stupid send a code **** every time I try to get my mail.
Stop the stupid "send a code" **** every time I try to get my mail. I am ready to leave . Very frustrating.
472nd ranked -
Each folder should be able to be sorted by subject. That makes most sense, yet you have removed that option
Each folder should be able to be sorted by subject. That makes the most sense, yet you have removed that option
472nd ranked -
i want my mail to say aolmail.com (not what ur showing
quit changing things or will delete my names from aolmail.com
970th ranked -
Stop this stupid reverification BS! It's like once a month I have go through this - you send an email to my other ID, which also...
Stop all this reverification stupidity!
651st ranked
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