AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
375 results found
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email addresses not shown
You need to show email addresses NOT names so we can copy and paste into a new email if necessary. It's not recognizing a copy of the 'Name' even though it's my regular contact. RIDICULOUS! INEFFICIENT!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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I need help
I need help. I just want my e-mail and it is covered my ADS from Goggle
I 93 and it is necessary to use my e-mail to my children. My phone is a landline. 440-446=1022 helpHi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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all emails wiped out
All my emails were wiped out due to "inactivity" and I did not even get a text warning for that. This is a very unprofessional and poor service. I have been receiving mail but not sending emails from that account. What is the purpose of a phone number if it is not used to contact the account holder. I want my emails back!
Hi. If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.aol.com/articles/reasons-aol-deactivates-or-deletes-an-account Once emails are being purged during the inactivity period of the account, they are deleted from the servers as well. While your recent login reactivated your account, the data deleted is not recoverable. I'm sorry for the inconvenience this has caused you!
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Need to have an option in Settings to save messages as threads or as individual messages that can be called up separately.
Need to be able to delete a new message that comes it without it deleting all the previous messages in the conversation. There should be an option whether or not to append messages as threads when people reply to each other or to keep all messages separate. Email is not the same as texting where the content of each reply is visible at all times. Instead with this application one has to click "Show" on each previous message to them. It's a nightmare to find a piece of information sent earlier in the exchange. Which is very simple if each…
Hi there. You can turn off this option by going to Settings>More Settings>Viewing email>toggle off ''Group by conversation".
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The header on my emails
The header on my emails becomes very tall when there is a cc and bcc. This leaves a little window that is about one inch tall to write and view my message. It is very difficult to write this way. Please add an easy way to create a larger window for writing text. Also, you seem to have abandoned the Word-like ability to highlight text and drag it somewhere else in the document...very annoying. Many other Word features are missing, which makes me hate your new format even more. It seems to me that you want to emulate gmail, which…
You should make your Compose window full by default, by going to Settings>More Settings>Writing email>click on ''Fill-sized'' at the ''Compose window category''.
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when composing an email - the window is so small can't see what I am writing.
Allow full view of what one is composing.
Hi there,
You can choose your Compose window to be full sized by default, by going to Settings (gear icon)>More Settings>Writing email>Compose window. If you need additional assistance, you can always contact us at help.aol.com
Thank you,
AOL Mail team
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you did something that wiped out my ability to send messages.. way to go dummies
quit making changes to my computer.. now I can't send messages.. really bad guys
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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I had really important e-mails coming in to my aol acct that I had not used for awhile.Signing on tonight AOL created now needemail missing
When signing on AOL said creating new mailbox because I had not used the other one in about a year. One problem I had important mail coming in last week and this week, I need those pieces of mail where are they. I will contact the FCC & FTC if you do not bring back my mail plus I kept some one it before. You had no right to take my mail away.
If you haven't signed in to AOL Mail for 12 months or more, your mailbox is considered inactive. An inactive mailbox stops receiving new emails, and all mailbox contents, folders, contacts and settings are permanently deleted.
Here's an article with more info: https://help.aol.com/articles/empty-mailbox-in-aol-mail
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How do you give permissions to Windows Mail
When using my laptop, every time I click a link to an email inbox I keep getting a warning: "We Couldn't access this account: AOL. You might need to update your password or give the account permission to sync to this device." The signature of the blank email says "Mail for Windows" I have updated/changed my password and I still get this warning message! I have tried so many times to find a way to give Aol permission to sync but to no avail. Can't u guys create a simple category in "Settings" called "Permissions" so this can be done…
Hi there. If you're able to successfully access your account through the webmail at mail.aol.com or the AOL app, and you already tried removing/re-adding your account in this email client and the issue is still there, you might need to generate an app password to connect your account in this email client/app. This app specific password would be a different password that is different that your account's. More details, here: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
if you need additional help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I have aol no pay app? You have taken away my ability to look at my read mail? How do I pull up my read mail?
Put back my read mail
You new changes to AOL mail suck! I cannot review my read mail without pulling one by one! This is a stupid change. You will lose many customers.Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Delete account not available
aol won't let me delete my account. I cannot get access to the site. Permission is denied.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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PLEASE SEE BELOW SUGGESTIONS-DELETING---FONT SIZES---COLORS---BLOCK SENDERS--SUBJECT LINE.
- I USED TO BE ABLE TO SEND EMAILS FROM ALL AREAS TO THE DELETE FOLDERAND GO BACK TO REVIEW AGAIN BEFORE I LOOSE IT. NOW IT DELETE IT AND ITS GONE-NO RECOVERY-REAL BIG PROBLEM!!! 02.COLORS ARE NOT GOOD ANYMORE-REDS AND BLUES BOTH ARE UGLY.
- I DON'T GET A NOTICE TELLING ME I NEED A SUBJECT - I HAVE SENT OUT EMAILS WITHOUT IT AND NO IDEA WHAT ITS ABOUT LATER.
04. FONT SIZE REAL BADGO BACK TO NUMBERS!!!
THE ONLY THING I LIKE ABOUT THE NEW VERSION AND ITS NOT WORKING NOWRIGHT CLICK SELECT BLOCK SENDERBEFORE…
Hi there. Emails sent to the Trash/Recently Deleted folder are kept there for 7 more days, after that they are automatically deleted. If something does not look right, please contact us at help.aol.com
Thank you,
AOL Mail team
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Fix the same e-mail from repeately being moved to spam when it is repeately marked as not spam
Receive one e-mail from a specific address. Saw where it ended up in my spam folder. Marked it as NOT SPAM. The next time I logged in it was AGAIN in the spam folder. I marked it AGAIN as NOT SPAM. Again it displayed in my spam folder now 3 times. I had over a 30 minuted conversation w a customer technician and all I received as a cause was a "check this" and a "check that" recommendation; even when the technician began a chat with a more senior technician. Bottom Line: 30 minutes out of my life and no…
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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WHY did you remove the BLOCK senders from drop down menu? Keep screwing **** up AOL. you are good at that. LEAVE IT ALONE!!!!!!
LEAVE MAIL ALONE.
Hi there. The option to block sender will turn off if you reach the limit of 1000 email addresses blocked. The block feature is best used for people, not spam, since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. The more often you mark these emails as Spam, the more you train your personal mail filter to recognize them as unwanted. Also, you can create filters for spam going to your Inbox, by going to mail.aol.com from a laptop/PC, click Settings>More Settings>Filters. Here you can add as rule to filter the repetitive terms you see in the subject line or email body.
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How can a person have two phone numbers?
Why you need alternative mobile?
How can a person have two phone numbers?
please explain. Don't ask stupid clarifications.Hi. We're always encouraging users to keep the recovery information up to date and having multiple options listed in case one of them becomes inaccessible. This can mean having one mobile number and multiple alternate email addresses listed on it. If you need help, you can always contact us at help.aol.com
Thank you,
AOL Mail team
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Where is my old mail? This is the second time all my recently opened mail has dissapeared from my inbox and only old mail from 2019
Where is my old mail? This is the second time all my recently opened mail has dissapeared from my inbox and only old mail from 2019
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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New email format has issues
Using my desktop computer, when I delete an email, at least one and sometimes more of the emails below the one I intend to delete gets deleted and they are gone. Can’t be retrieved. Never had issues like this with the old email format. Your tech people can’t figure it out. I’m not a computer expert but it’s clearly a software issue.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Not my emails.
I am getting emails that are not addressed to my aol account, at least one time daily. How can I get this fixed? Are some of my emails going to other aol members?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Customer Service with new AOL Mail
As a company, we have expressed how unhappy we are with this new version you have forced us to use many times, both on this dashboard and over the phone. I can no longer find the feedback thread that had over 12k in complaints. It seems to have magically disappeared. However, you can still see page after page of people dissatisfied with this new version. Why not take your customer's concerns and complaints seriously? Poor customer service is an understatement. This new version isn't about it being new/unfamiliar or not user friendly (although that is still very much a thing).…
Hi there. The older version is no longer available. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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