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AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1202 results found

  1. Allow the ability to copy a list of emails from an existing email list and use it to create a new email

    Allow a user to highlight all of the email addresses in an existing email and use them to create a new email to send.

    566th ranked
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  2. open email in new window

    I think you made changes in your NEW AOL EMAIL so that people will buy a subscription.

    These changes are worst than what Microsoft does to us. Please do not FORCE us to conform to your stupid design.

    266th ranked
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  3. 112th ranked
    1 comment  ·  Admin →
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  4. Remove the day of the week ie 'Today, Monday, Tuesday.. etc.

    How can you eliminate days of the week ie 'Today, Monday, Tuesday.. etc.

    411th ranked
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  5. addional labels

    Label the Reply, Reply All and Forward arrows. Helps old ***** like me.....

    411th ranked
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  6. return to original msg after replying

    In the new format, after replying to a message the original message goes into the OLD MAIL folder. I prefer returning to the original message and then moving it into another folder if I need to save for reference. Can't figure out how to return to the original message after I reply. Settings have some about Mark as Read - Immediately, 2 seconds, 5 seconds or Never but doesn't seem to work or can't figure out how that works. If anyone has an idea, let me know.

    266th ranked
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  7. Multiple Issues with New Email

    I am listing most of the issues with the new email that I find aggravating, confusing or needlessly complicated

    1) Address Book--seems to sort by default to First Name. WHen I switch it to Last Name, it eventually loses my sort and reverts to First Name

    2) Address Book---why is "delete" not there when you are reading an email from someone and their info is in the sidebar. Even if you click on Edit, the "delete" option is not there

    3) EMAIL---I have an auto sign to my emails that is my name and address. If I delete that manually,…

    411th ranked
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  8. Webmail Themes

    AOL,

    Can you please add a few more email themes, even just a small number? A few more solid colors, and maybe a few holidays like Christmas, Halloween, and Easter? Or port over the graphics and borrow some of the existing classic mail themes? They copied the themes over when they created the 2012 mail interface (what we are now calling classic mail)

    I am going to miss the fun themes if/when the classic webmail goes away.

    161st ranked
    1 comment  ·  Admin →
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  9. New random issue: Randomly, Enter and Backspace don't work

    Browser version of AOL: Randomly, I sometimes can't type in my e-mail replies, then typing works again but hitting Enter doesn't. Then it effects the Backspace button.

    It's bad enough that windows don't open separately anymore, forcing us to lose a LOT of real estate when writing e-mails, but now -- as of last week -- just randomly these things will just stop working Enter doesn't work. Backspace only works if I type NEW text (not if I place the cursor near EXISTING text). I have to RELOAD the page to make it stop. This happens randomly in Replies only…

    566th ranked
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  10. customer service

    I talked to AOL twice. First time he didn't know how to allow me to copy my TO: emails to BCC: emails. 2nd call she was able to figure that out. But the real critical problem is I need to copy all my emails in my contact list (over 200) to Word and Excel. I was told I would have to copy each email (over 200 of them) to where I want them to go. I cannot believe that AOL doesn't have a function in this time of technology to do it simplier. I was able be do before your…

    411th ranked
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  11. Can't Send Email To Cell Phone

    With Old AOL Email I was able to send a text message to a cell phone. As an example: 2123222935@vtext.com (for Verizon). I also can't add an email contact either. Why not? And this is better, go figure!

    411th ranked
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  12. keeping oldest on top

    When I set the option to "Oldest on top," I want it to stay that way. I don't want it switching back to "Newest on top." Annoying.

    411th ranked
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  13. Old Mail Reverting Back to New Mail

    Mail that has been read and moved to the Old Mail Folder after reading sometimes reverts back to the New Mail Folder, causing users to think that mail reverted in this way is actually New. Please investigate this misfunction and fix it. This will save users time, anguish and confusion.

    913th ranked
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  14. Calendar won't print correctly since New AOL

    Ever since the AOL "update" the calendar will not print correctly. It looks fine until I go to print preview. There you can see that the previous month and the next month are out of proportion and come down into the new calendar. I have chatted with your team and nothing they suggested helped! Please put the old calendar way back! Is anyone else having a problem with this?

    913th ranked
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  15. NEED SEPARATE WINDOWS or Pop out for Emails so I can compare multiple emails. (admin said use "box" near printer Icon but no such box!)

    NEED SEPARATE WINDOWS or Pop out for Emails so I can compare multiple emails. (...previous admin said use "box" near printer Icon, but no such box exists...)

    411th ranked
    1 comment  ·  Admin →
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  16. 566th ranked
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  17. 566th ranked
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  18. I'd like to be able to customize the order of the icons to the mail, example the trash icon i'd like to move it, it's no longer possible.

    Please make it possible to move the icons in the mail, example the Trash icon. Let us decide what order we like the icons as before

    566th ranked
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  19. Multiple Emails Open If the Active Email Contains the Same Word

    How can the long listing of emails with the same word as the active email be prevented from listing when opening a single email that contains that word, subject or email address? Please advise.

    566th ranked
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  20. New AOL Mail inserting wrong email address

    When typing the first few letters of my email address, the New AOL Mail is incorrectly completing it with an email address to another domain that I have never used on AOL, nor is it in my Contacts List. This forces me to manually type my correct AOL email address in the CC or BCC box. How does this happen and how can it be fixed?

    566th ranked
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