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Alex Stephens

← Customer Feedback for AOL

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  1. About box doesn't match visual theme

    68th ranked

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    0 comments  ·  AOL Desktop Gold  ·  Admin →
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  2. Pull to Refresh

    63rd ranked

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    0 comments  ·  AOL App for iOS  ·  Admin →
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  3. Please allow us to sign in with an AOL account to sync settings and history across devices.

    9th ranked

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    1 comment  ·  AOL Shield Pro  ·  Admin →
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    Alex Stephens commented  · 

    This would be an outstanding feature. Also, may I suggest it would be nice if they would add a plugin or extension that could notify for new mail.

    Alex Stephens shared this idea  · 

  4. aol instant messenger

    1st ranked

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    Under Review  ·  23 comments  ·  AOL Desktop Gold  ·  Admin →
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    Alex Stephens commented  · 

    Please, I would love to see this come back. Even if it were a paid premium-type subscription, I think it would do very well. People have gone back to using messenger applications, so there's definitely a demand for that type of solution. I can assume that at least 3 generations would sign up day one if this came back into production.

    Alex Stephens supported this idea  · 
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    Alex Stephens commented  · 

    I definitely support this! Please bring AIM back :)

  5. compliment

    191st ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    I agree with this and also love the new stuff.

  6. If AOL is free, why are you charging me $14.40 per month? Please email me a personal response.

    71st ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    The only free service they provide is email. You clearly subscribe to something more than mail.

  7. MAKE IT EASIER TO CHANGE BILLING CREDIT CARD. IM ****** OFF.

    119th ranked

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    2 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Click on 'My Account' from your "main screen". There's an option to manage your payment methods.

  8. Stop all the Trump News

    46th ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Maybe tell tRump to act civilized then he will stop headlining ;)

  9. AOL should be cheaper!

    46th ranked

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    2 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    It used to cost $9.95 in 1998. It has gone DOWN in cost since then, so relax.

  10. cancel aol.com

    46th ranked

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    3 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Go to My Account (myaccount.aol.com) and sign on with your primary ScreenName. Then mouse over My Services > Subscriptions. This will give a list of any products you're subscribed to. Pick the product you want to cancel, and click its 'Manage' button. The option to cancel is there.

  11. I want my email not terrible trash news. when I click on email I expect email.

    29th ranked

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    4 comments  ·  AOL App For Android » Mail  ·  Admin →
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    Alex Stephens commented  · 

    This is a paid feature, so the option to open direct to Mail is part of Aol+ subscription. Working as intended.

  12. Allow to set location for weather. App won't detect correct location.

    17th ranked

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    22 comments  ·  AOL App For Android  ·  Admin →
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    Alex Stephens commented  · 

    I had to manually allow Location permission in Android Settings to get this working. If you don't it will do a geolookup based on your public IP which isn't always accurate depending on a few factors.

  13. add a way to block an email address

    24th ranked

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    10 comments  ·  AOL App For Android  ·  Admin →
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    Alex Stephens commented  · 

    You can block senders from the web mail, but I agree it would be a nice feature in the app.

  14. put back the undo when u delete a email on the android phone

    41st ranked

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    Gathering Feedback  ·  2 comments  ·  AOL App For Android » Mail  ·  Admin →
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    Alex Stephens commented  · 

    It's there! Go into settings in the Aol app, there is an option to allow undo delete.

  15. Curate your news sources more broadly each day. It appears your approach to this is currently relatively indolent.

    2nd ranked

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    Gathering Feedback  ·  169 comments  ·  AOL App For Android » News  ·  Admin →
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    Alex Stephens commented  · 

    I wish they would remove Faux News as well, however the conservatives will whine if they do. It's hard for a company to please everyone, so be tolerant and patient.

  16. fix my aol account so i can get my email messages i have been a customer if aol for 30 years and never had this problem

    4th ranked

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    82 comments  ·  AOL App For Android  ·  Admin →
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    Alex Stephens commented  · 

    This is a feedback forum, not technical support. Contact Support at help.aol.com.

  17. Change it back to the way it was! I do not look at aol news and I want my mail to be the first thing that comes up

    1st ranked

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    46 comments  ·  AOL App for iOS » Mail  ·  Admin →
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    Alex Stephens commented  · 

    This is a paid feature. Free version will always open to Home.

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    Alex Stephens commented  · 

    This is working as intended. The ability to control what pane your app opens to is a paid feature. Either subscribe to Aol+ or you'll have to accept it the way it is. The free version of the app is ad-supported, so of course it makes sense to open to the news page which has advertising on it.

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  18. block out software

    10th ranked

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    3 comments  ·  AOL Shield Pro  ·  Admin →
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    Alex Stephens commented  · 

    That's probably because of EntryProtect, the anti-keylogger software that comes bundled with Shield Pro. Removing it may be worth a try.

  19. remove online learning

    75th ranked

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    5 comments  ·  AOL App For Android » Settings  ·  Admin →
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    Alex Stephens commented  · 

    It's a great feature, please keep Online Classes!

  20. Notifications/Badges Don't Clear

    63rd ranked

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    0 comments  ·  AOL App for iOS » Settings  ·  Admin →
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    Alex Stephens shared this idea  · 
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