Alex Stephens

← Customer Feedback for AOL

My feedback

54 results found

  1. a customer should be able to send and receive emails to aol instead of talking to people from another country

    45th ranked
    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Michael, https://help.aol.com/ has many options for talking to an AOL support rep. I prefer phone or chat, but they do email and social media too, so you've got lots of options.

    Also, it is 2023, and sending checks in the mail isn't really a good idea anymore. You can't even be sure they get there haha. I pay via credit card - it's on auto-pay through https://myaccount.aol.com - just go into Wallet and you can manage your payments yourself. There's no reason to call them for any of that.

    Lastly, we live in a global economy so it doesn't matter where the representative hails from. It matters if they're able to do the job. Be nice.

  2. I want to cancel aol

    45th ranked
    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Go to https://myaccount.aol.com and sign in with the ScreenName you want to cancel. Once you're logged in, go to My Subscriptions, and find the sub you want to cancel. Click Manage next to that subscription and then use the option to cancel. If you use 2FA, confirm the code they send you for verification. There are often retention offers that come next, but you can easily get through by saying you want to just cancel. Do that, they'll send you a confirmation email and you'll be all set. Also, be mindful that AOL mail is free, so if you cancel a paid plan, you keep your email address as it was. You'd just sign on to https://mail.aol.com/ to get your mail going forward should you want to.

  3. you need to accept a prepaid card for fee some do not own a credit card

    108th ranked
    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Leonard, you should be able to use prepaid cards as long as they're Visa or MasterCard. Add them to your Wallet in myaccount.aol.com as you would with any other credit card. You can also use a bank debit card.

  4. This is a complaint, I can't find any other way to contact AOL

    108th ranked
    3 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Look up the mail server settings on Verizon Support and populate the correct info into the boxes while you set up Outlook. Or continue to be angry, your choice.

    If you do want to contact AOL, here is not the place for customer support. Go to https://help.aol.com and there are options for phone support, chat and social media. I've called them, they're very helpful if you're nice to them.

  5. A hacker has taken over my email account. There should be a clear button we can click on for help.

    3rd ranked
    3 comments  ·  AOL Shield Pro  ·  Admin →
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    Alex Stephens commented  · 

    Call AOL?

  6. WHAT YOU NEED IS TO SET UP AN ICON TO DELETE HISTORY AND CACHE ON AOL SHIELD IF VERY COMPLICATED

    7th ranked
    Gathering Feedback  ·  3 comments  ·  AOL Shield Pro  ·  Admin →
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    Alex Stephens commented  · 

    It's literally the same as Chrome or Edge. You'll find it in Settings.

  7. I just received an email from this email address 'sharlinolstew@aol.com' that my acct would be closed in 24 hrs if not updated to new ver.

    15th ranked
    Information Requested  ·  1 comment  ·  AOL Shield Pro  ·  Admin →
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    Alex Stephens commented  · 

    Sounds like a textbook example of phishing. Delete it, block it, and most of all, DON'T reply to it or click any links in it.

  8. deletions

    12th ranked
    Gathering Feedback  ·  1 comment  ·  AOL Shield Pro  ·  Admin →
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    Alex Stephens commented  · 

    I really don't mean this in a disrespectful or triggering way, but Bob, the only way one person manages to accumulate a five-figure inbox count is by carelessly letting their email address end up on many many spam lists. I've had the same address since high school and I'm 36, and get zero junk because I carefully guard my email address.

  9. "new" AOL Shield Pro is not good...go back to older, previous version

    3rd ranked
    Gathering Feedback  ·  11 comments  ·  AOL Shield Pro  ·  Admin →
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    Alex Stephens commented  · 

    I really like the new AOL products. There are some positive user reports out here :)

  10. Contacts still auto add in the app

    14th ranked
    0 comments  ·  AOL App for iOS » Mail  ·  Admin →
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    Alex Stephens supported this idea  · 

  11. Open on the Mail tab instead of the Main tab which is annoying.

    4th ranked
    0 comments  ·  AOL App for iOS  ·  Admin →
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    Alex Stephens supported this idea  · 

  12. need to purchase stamp dispenser

    73rd ranked
    2 comments  ·  AOL Search  ·  Admin →
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    Alex Stephens commented  · 

    This has NOTHING to do with AOL, buddy

  13. Lower Pricing

    5th ranked
    2 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    AOL email is free. What are you talking about?

  14. Cannot play VuDu.com movies

    17th ranked
    Gathering Feedback  ·  1 comment  ·  AOL Shield Pro  ·  Admin →
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    Alex Stephens commented  · 

    All modern browsers have deprecated Flash due to its high levels of vulnerability. VUDU is the issue, not AOL.

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