SIMON JENKINS
My feedback
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People will have different experiences of receiving spam and nearly everyone seems to blame AOL!
I don’t blame AOL and appreciate its only by users giving you constructive feedback that you will be able to adapt your systems to improve how you deal with it.
What no one seems to mention or take into account, is that many different supposedly ‘reputable’ companies we all use on a day to day basis sometimes sell on our e mail addresses and / or details to unscrupulous companies who then resell to bad actors.
What some people have suggested are a couple of functions in mail settings that AOL could provide to help users deal with the issue. Both are great ideas in my opinion and could solve many of the issues users get with spam:
1: Users need to be able to block an entire domain so that no mail gets into their mail from that domain at all. Not to their inbox or their spam folder. As a couple of people have already said, some domains are scam / dodgey domains and the people that use them just keep recreating another address in that domain, perhaps by just changing a number or letter in the address, to enable them to keep sending spam / offensive mail out.
2: Currently, when I receive a spam mail, the only option I get is to block contact. Even then all this does is to automatically move anything from that sender to Junk / Spam on arrival. Users need to be able to block a sender so that nothing comes through to them at all from that sender as with blocking a domain in 1 above.
For both of these functions above to be truly successful, AOL also needs some AI in AOL Mail, that picks up when a user has blocked domains / individuals, so that it can take an overall global view and then potentially block the most reported domains / individuals from being able to send any mail at into AOL. This would benefit of all users.
Thank you to all AOL for what you do. Spammers and scammers are continually evolving to mail people and I appreciate everything you do to try and stop this.
Regards
Simon