AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. setting bcc, cc etc to send email

    sending mail bcc , cc etc you have to go the bottom of the screen for each one. The old way was faster it was right by the name. Please reinstate the old way or make us able to reinstate it using settings.

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  2. web pages, it goes back the AOL search Results every time!!

    Ref # 17777832
    issue started in 2021, when i try to open a link it got to the AOL search results when i want to click a link in my favorites, e-mails, other web pages it goes back the AOL search Results
    please help this !!! you can see in my call history that i have been dealing with this for a a very long time. please consider a Bata Version i was told about or a patch~

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  3. Browser

    Did anyone notice when you are searching and in two different screens one goes very dime now please put back to the the way it was

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  4. AOLs "MY FAVORITE PLACES" recent change was an immediate BUST, wasn't it?

    The recent change to supposedly improve the "MY FAVORITE PLACES" bookmark list WENT BUST almost immediately. You'd think the AOL Gold tech idiots would have better things to do than experiment with stupid program changes at our time and expense. They spend most of their time sitting there looking busy to otherwise justify their positions and jobs. Amazing they actually think they are in some type of career position at AOL doing stupid kid computer stuff. Idiots. If AOL really wants to "Improve your AOL Desktop Gold experience", there is a whole list of fixes, improvements and additions needed you…

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  6. cant verify my microsoft account with aol the microsoft button not working

    I am trying to verify my aol account with microsoft. The verify button is not working tried multiple times aol is blocking it.

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  7. Build .3667 new tab scheme

    The newest changes to the active or non active tabs is horrible.
    The non active tab the lettering color has been changed so it's
    extremely hard to read. It's a grey shade instead of white.
    Please make some adjustments to it.

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  8. Stop emptying Spam Address Folder every few days, let it fill up to it's max 1st.

    I follow the Desktop Gold instructions to the letter regards blocking SPAM by listing the SPAM Addresses into the "Blocked Mail Folder". Yet AOL keeps cleaning the folder every few days and I have to start all over again, with same SPAM addresses. And AOL is charging me for this stupidity...

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  9. AOL AND AOL GOLD HAVE A BIG AND COSTLY IMAGE PROBLEM

    AOL, and especially AOL GOLD, have, and have had big image problems for some time. Probably an issue bigger than AOL GOLD's problem riddled operation is the global impression fact that AOL as a company and operation, in general, is joked about and looked upon with disdain and levity by nearly everyone, including its own employees. AOL has become a clear embarrassment to itself, the Online community and day-to-day business world due to its antiquated operational positioning, outlook and operations. AOL is rightly, widely and generally considered a "Grand Parent's" online service and vastly out-of-touch with the contemporary online world.…

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  10. COMPLAINT: MAIL ADDED ICONS ON SUBJECT LINE PLEASE REMOVE

    The added icons on the mail subject line is NOT USEFUL AT ALL, PLEASE REMOVE IT IMMEDIATELY. There are already icons at bottom of screen for mark unread, delete, report spam. DO NOT WANT THESE ICONS ON THE SUBJECT LINE.

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  12. Scroll bars in latest build of aol desktop gold

    The latest build of aol desktop gold has scroll bars when reading new email because there is a new star option present.

    According to the what's new section, the star option is to rate email if you're using another email program. While I'm sure that the option would help some of us, that option is useless to me.

    You can't resize the email window so the scroll bars appear because the email window is bigger then the size of the screen.

    Either let us resize the email window or give us the option to add or remove or hide the…

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  15. Addressbook

    I have multiple groups where I need to type a specific neighborhood code/ organizational code in the phone list. But it's not accepting the code and it transforms it into an AOL email address. Ex: W-A-1@aol.com
    I need those codes so that I can easily access the right person.

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  16. Toolbar Programs Won't Stay Signed In

    Up until a few days ago, the favorites I have in my top toolbar would stay signed in. Now, every day, or every time I exit and come back into AOL, I have to sign back in to programs/sites like Amazon, Twitter, YouTube...even AOL Weather!

    I contacted the help chat, and they said to clear my footprints. Well, that didn't work. I've had this happen before, and it was just a matter of making an adjustment in an option somewhere.

    I've looked around and can't find what I need to change. I thought maybe it had something to do with…

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  17. STATIONARY

    WHAT IS UR PROBLEM U LYING "AOL" BASTARDS !!!!!!!!!!!!!!!!!!!! AOL GOLD IS LIKE THE OLD "AOL" WE KNOW & HAS BEEN " ??????????????? STOP UR **** "LIES" WE PAY U "WORTHLESS & LYING" ********* !!!!!!!!!!!!!!!!!!!!!!!!!! WE WANT "BETTER & OUR OWN BG's 2 BE ABLE 2 USE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WE HAVE BEEN "WAITING" LONG ENOUGH !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  18. how do I stop AOL blocking my own phone messages that I transfered

    how do I get my personnel cell messages to my in box. Sent on yesterday and it still has not appeared WHY !!!!!

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  19. AOL keeps saying I haven't sign in from this machine which is blatantly untrue and very annoying. If Aol continues it I will leave.

    Don't keep saying that I haven't signed in from this machine, I have for years. It is very annoying. If it continues I will stop using it after more than 30 years.

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