AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1418 results found
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Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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AOL Gold resets itself as my default Browser. I HATE THIS!! CUT IT OUT AOL. You never change trying to take over my system!!!
STOP AOL GOLD FROM CHANGING TO MY DEFAULT BROWSER!!
AOL used to do this and I hated it. Now you want me to pay to have this issue again. Not a chance!!!If you do not want to have AOL Gold as a default browser our technicians can help you out. Please call us at 1-888-265-3733
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Give us a working aol I lost my wavman do to GOLD I love my music n now I can't even go in a chatroom on gold my rooms are not working
go in chatrooms on gold nothing works well on Gold and it makes ya not even want to sign on aol Gold mail sucks this aol is bad and I pay 18.99 monthly for this **** its very frustrating truly
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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This is a HUGE bug. When I send an email with an attachment that is too large, in previous AOL versions, I would get a notice immediately...
This is a HUGE bug. When I send an email with an attachment that is too large, in previous AOL versions, I would get a notice immediately.....FILE TOO LARGE---NOT SENT.......
Now, I send a file that is too large, and it comes back ....Email Sent OK...... HOWEVER, it says it sent......BUT IT DID NOT SEND!!!!!! I sent an email 2 weeks ago. It shoed SENT fine. I found out today.....the file was NOT received. It showed in by SENT folder that it was sent fine!!! IT NEVER SENT....!!!!!!I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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Delete Old Files
I have removed AOL 9.7 since I now have AOL Gold. Can I delete "AOL Connectivity Service" and "Uninstall Emergency Connect Utility"?
Let me put you in contact with the AOL Desktop Gold team so they can help you out. Please call them at the number 1-888-265-3733
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I am ******
I went to check my email and briefly looked to see what was there and I noticed some important bills and notices from dr's offices. I read one email and when I went to click on the next one It would not change. I closed the email to find that every single email from January was absolutely gone! WHERE IS MY EMAIL AND WHY DOES THIS HAPPEN? It happened just once before and took about 3 days to get the mail back!!!!! Help me now!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I’d like to have one of our Technical Support agents assist you with this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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UNABLE TO GET ON LINE. SAME THING HAPPENED Tuesday and Wednesday of this week. HELP
Your other contacts do not work. UNABLE TO GET ON LINE. HELP
We want to look more into the connectivity issue you experienced.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone" -
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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I use the portfolio feature in the old aol, and now in the "gold". It does not work. When you wish to change an item, the editing screen is
Change it so it works!!
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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AOL Desktop Gold is HORRIBLE
Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that I…
One of our technicians can recover your missing emails and investigate the root cause of this issue. Please contact them at 1-888-265-3733.
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AOL Gold has too many glitches. Does not work like old FREE version
The free old version was so much better than the new AOL which I now pay for. Constant issues, less options. Today it says I have 160+ emails and I can only see 3 in my New mail folder. Go back to the way it was. This is terrible,
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Cannot Import Entire PFC + Subfolders
Imported PCF from Aol 9.8.2e. Took 3 hours. Only data from 2006-2015. What happened to 2016-2018? No folders and subfolders - just a stupid listing that I cannot make subfolders for. Why can't AOL gold have subfolders? Otherwise, I can use that stupid aol.com and have pages and pages of folders for PFC.
The option to import sub-folders saved in the Personal Filling Cabinet is available.
If you are still encountering issues with the import tool, one of our technicians can assist you. Please call us at 1-888-265-3733.
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payment Type
unable to change credit card online at my account
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
You can always get help via phone. To have a technical support agent assist you, please call the AOL Desktop Gold team at the number: 1-888-265-3733
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Why do you continue to REMOVE EMAIL ADDRESSES WHEN I ADD THEM????
I spend all day ADDING EMAIL ADDRESSES to my ADDRESS BOOK ONLY to have "YOU" REMOVE THEM "AGAIN" - R U ALL NUTS???
I’d like to have one of our Technical Support agents investigate why you are unable to add email addresses. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Get rid of the dotted lines when copying things onto a new email!
When copying anything onto a new email (ex: invoices & bill statements), everything now (on AOL Gold) is surrounded by annoying dotted lines which only uses more ink when printing them out & makes it impossible to maneuver things around or delete the unwanted portions. Please get rid of this. These dotted lines are useless & never were never visible when copying on previous AOL software. Why did you put them there?
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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i NEED TO KNOW WHY PEOPLE DON'T GET MY EMAILS ALL THE TIME . SOMETIMES THEY GO THREW AND OTHER TIMES THEY DON'T WHY IS THAT??
I NEED TO KNOW WHY PEOPLE I SEND A EMAIL DO DO NOT GET IT ALL THE TIME. THIS HAS HAPPENED EVER SINCE YOU CHANGED TO GOLD AOL . WHY IS THIS I CALLED A TECK AND THEY KNOW NOTHING WHY??????
We want to look more into why your emails are not being received.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why is everything I open locked in the header so I can't forward it? Annoying !!
Why is everything I open locked in the header so I can't forward it? Very annoying.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Email group lists get corrupted
It is distressing and annoying to find that my email groups get scrambled with contacts moving to a different group or disappearing entirely. Your Gold is rusting!
Unfortunately, the experience you’ve reported isn’t something we can help with through this forum.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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