AOL Desktop Gold

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

Our Feedback Policy has more on the policies that apply to your feedback.

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  1. ADBlock Plus

    My browser is FIREFOX. I recently moved from AOL 9.??? to AOL Gold. In the former I successfully used ADBlock Plus and was pleased with the results. I find that AOL Gold is much like AOL 9.?? BEFORE I installed ADBlock Plus. TOO MANY ADS in Gold. I contacted your support desk and was told that AOL Gold currently does NOT support ADBlock Plus. They suggested I submit this thru feedback.Roy

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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. My inbox is getting more and more COMMERCIAL ADVERTISEMENTS. I pay for AOL service, I do NOT PAY TO HAVE TO DELETE unwanted email.

    My idea is for you to NOT keep sending me emails that are ADVERTISEMENTS. i'M SICK TO DEATH of money-grubbing huge multinational corporations trying so desperately to get MORE AND MORE AND MORE MONEY from me, and other people with limited incomes. It's disgusting and you people ought to be ashamed of yourselves. But of course you are not, because MONEY is all that will ever capture your attention.

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    Gathering Feedback  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. I would like to recommend to having photos to auto-fit the window for the email.

    I would like to recommend to having photos to auto-fit the window for the email.

    38th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Locking in English no matter where I sign on. All AOL users should be able to specify a language.

    All AOL users should be able to specify a language which always happens when they sign in.

    68th ranked
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    Gathering Feedback  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Gold ********!!!!!!!!!

    This covers everything about AOL Gold!!!!!!!!!!!!!! AOL has completely gone to the HAWG pen with all and slop included...........
    9.8 version..... Please bring back. Gold still has too many issues after how many years????????
    *** SAD!!!!!!!!!!!!

    92nd ranked
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. words banned from chat

    Please review common words and terms that are currently banned from posting in chat rooms. For example: Magna *** Laude, a Latin term which means to graduate from college with high distinction. Also, "kitty litter" when chatting about pet cats, and "blow," as in to blow out candles on a birthday cake. Your censors apparently do not understand common English or Latin words and how they are used. There should not be any reason to prevent their posting. Not everybody's mind is in the gutter.

    106th ranked
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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. TO MANY ADS

    I pay for this service, cut out all the ****. When i delete something from my mail a big ad pops up i buy nothing from a pop up. i like most of the other folks that have AOL since the beginning are wandering away because of it. The 50 folks in my group are very soon moving if something are not done about all the ads on the paid AOL

    124th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Does AOL realize that a majority of it's customers support Donald Trump ? So stop.

    Does AOL realize that a majority of it's customers support Donald Trump ? So stop with the propaganda .

    143rd ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. news articles

    Why does AOL insist on taking a brief news article and make a novel out of it. You have to click on "next page" many, many times to get to the point. I am not interested in a persons life history to read about the current issue. Why can't you be brief and to the point on your issues. I had one article that I had to click on over 20 times to get to the issue at hand. Get real AOL. You should post who, what, where and when, not the life history of everybody involved. Therefore, I do…

    143rd ranked
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. would like program like boomerang for gmail so can have draft of email sent on certain day and time you select days before it is to be sent

    Want program like Boomerang for gmail that allows you to draft email days or weeks before it is sent and this email is automatically sent on the day and time you select it to be sent.

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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. too many

    there are way too many ads and 'traps' that try to fool you into clicking on them. They take up almost the entire screen. VERY annoying!

    173rd ranked
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. 217th ranked
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. AOL Does Not Offer Solutions to Bug or Feedback Reports.

    From March 14th and going forward, I have submitted:


    1. Two Bug reports.

    2. Two Feedback reports. (One response requested more information, which I supplied.)

    3. Contacted AOL via phone twice. (They were of no help.)

    When can I expect to receive a solution to the reports mentioned in the above contacts?

    I use AOL Gold and Windows 10.

    217th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Returning Comments on Bug reported issues. When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. Th

    Returning Comments on Bug reported issues.

    When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. This can be hopefully helpful since so many of the AOL phone contacts are unproductive and inconsistent from one tech to another. On average, most of the phone-in tech calls’ answers to tech issues are to reinstall AOL Gold, where that often is not the solution. Their tech resolving expertise is usually very shallow. They spend more time trying to sell me a protection package than trying to find an experience supervisor to answer difficult…

    278th ranked
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I can escalate this to our engineers please provide me with additional details about the issue you are experiencing.

  15. Get immensely better at what you are supposed to be doing

    You have been shut off now for 20 minutes and I have no access. Three other browsers are working. This is unacceptable and I will now begin looking for a new source of internet after using AOL solely since getting the internet many, many years ago. ****!!!!!!!!!!!!!!!

    278th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. its pathetic how slow AOL is!

    aol is a joke! gmail for FREE blows it away! I can walk a mile till it loads, and my PC is fast, why don't you fire the IT guys and hire some from Gmail! I can read and write ten emails while AOL loads, soon I will wipe off my PC and send to the garbage where it belongs!

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. 278th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. AOL Return Responses – Notify Us

    AOL Return Responses – Notify Us

    When submitting a Bug or Feedback report, why can’t AOL send an email indicating they have responded with an answer?

    Finding your responses on Feedback can be difficult and I usually don’t take the time to check, since often there are no responses. All you need to do is to link our email address, which is included in our report, to your responses.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. too many pages

    I have been an aol user for a very long time and enjoy most of your articles (stories), but it seems more often these days that the story does not get to the point, instead there are page after page going into many unnecessary details. Then after many pages of unneeded time wasting details the conclusion is reached...which could have been done in a page or 2 and sometimes never even gets to the story's intended conclusion.

    278th ranked
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. The View

    "The View" cannot get off the air fast enough. It is dumber that whale ****.

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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