AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. Webcam

    AOL is requesting access to my webcam about every two hours. This is an invasion of privacy, and I have blocked all such requests in the future. What have you been doing with my image and sound????? And to think that I PAY for this???? You're going to lose a 30-year user to another service pretty soon....

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Provide AOL Desktop for macOS Catalina

    AOL Desktop Gold needs to add support for macOS Catalina and future releases. The laptop world is not all Windows users. Telling Apple Mac users to "use browser access" is not a good response.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. ADG software is getting worse! Mailbox basically unusable now!!

    This ADG software is getting worse and worse with each update. It's been OVER A WEEK now that the Mailbox is basically unusable. Every time I click a new tab (ie Old Mail or Sent Mail) the program FREEZES. This is unacceptable for software that I'm paying a monthly fee for. When are you guys going to fix this crappy program, get rid of the many many bugs, then just LEAVE IT ALONE for a while??!! 😡

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Get rid of the point system! It means nothing except a popularity contest and that is NOT what AOL is supposed to be!

    The point system is a popularity contest and that's disgusting! If people don't like a post then, fine, thumbs down, but now giving points for the number of posts, the number of posts that are liked or read, is ridiculous, unfair, and totally disgusting. GET RID OF IT!

    156th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. 255th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. AOL Return Responses – Notify Us

    AOL Return Responses – Notify Us

    When submitting a Bug or Feedback report, why can’t AOL send an email indicating they have responded with an answer?

    Finding your responses on Feedback can be difficult and I usually don’t take the time to check, since often there are no responses. All you need to do is to link our email address, which is included in our report, to your responses.

    108th ranked
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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Gold ********!!!!!!!!!

    This covers everything about AOL Gold!!!!!!!!!!!!!! AOL has completely gone to the HAWG pen with all and slop included...........
    9.8 version..... Please bring back. Gold still has too many issues after how many years????????
    *** SAD!!!!!!!!!!!!

    21st ranked
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    Gathering Feedback  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Article length

    How about stating how many pages one has to click through until the final conclusion of an article. After 4-5 I give up.

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    Gathering Feedback  ·  12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. My inbox is getting more and more COMMERCIAL ADVERTISEMENTS. I pay for AOL service, I do NOT PAY TO HAVE TO DELETE unwanted email.

    My idea is for you to NOT keep sending me emails that are ADVERTISEMENTS. i'M SICK TO DEATH of money-grubbing huge multinational corporations trying so desperately to get MORE AND MORE AND MORE MONEY from me, and other people with limited incomes. It's disgusting and you people ought to be ashamed of yourselves. But of course you are not, because MONEY is all that will ever capture your attention.

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    Gathering Feedback  ·  15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Returning Comments on Bug reported issues. When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. Th

    Returning Comments on Bug reported issues.

    When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. This can be hopefully helpful since so many of the AOL phone contacts are unproductive and inconsistent from one tech to another. On average, most of the phone-in tech calls’ answers to tech issues are to reinstall AOL Gold, where that often is not the solution. Their tech resolving expertise is usually very shallow. They spend more time trying to sell me a protection package than trying to find an experience supervisor to answer difficult…

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I can escalate this to our engineers please provide me with additional details about the issue you are experiencing.

  11. I would like to use AOL chats on my devices, but you don't allow it!

    I would like to use AOL chats on my devices, but as of now, you allow neither Linux computers, nor Android tablets to do so. You don't presently allow it, but that's really up to you, isn't it? Would you please accommodate it?

    156th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Have the format for the date and time be customazible.

    Have the format for the date and time be customazible.

    255th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. download manager

    Please give me the ability to change the default folder used by the Download Manager.

    184th ranked
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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. words banned from chat

    Please review common words and terms that are currently banned from posting in chat rooms. For example: Magna *** Laude, a Latin term which means to graduate from college with high distinction. Also, "kitty litter" when chatting about pet cats, and "blow," as in to blow out candles on a birthday cake. Your censors apparently do not understand common English or Latin words and how they are used. There should not be any reason to prevent their posting. Not everybody's mind is in the gutter.

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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. ADBlock Plus

    My browser is FIREFOX. I recently moved from AOL 9.??? to AOL Gold. In the former I successfully used ADBlock Plus and was pleased with the results. I find that AOL Gold is much like AOL 9.?? BEFORE I installed ADBlock Plus. TOO MANY ADS in Gold. I contacted your support desk and was told that AOL Gold currently does NOT support ADBlock Plus. They suggested I submit this thru feedback.Roy

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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. would like program like boomerang for gmail so can have draft of email sent on certain day and time you select days before it is to be sent

    Want program like Boomerang for gmail that allows you to draft email days or weeks before it is sent and this email is automatically sent on the day and time you select it to be sent.

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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. I would like to recommend to having photos to auto-fit the window for the email.

    I would like to recommend to having photos to auto-fit the window for the email.

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    Gathering Feedback  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Locking in English no matter where I sign on. All AOL users should be able to specify a language.

    All AOL users should be able to specify a language which always happens when they sign in.

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    Gathering Feedback  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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