The OATH tech folk running AOL GOLD are a shining example of cyber and marketing ineptitude on a global scale. Here we have a perfectly good program in AOL 9.8 which was use-proven and refined over many years with mostly happy, satisfied customers. 2017: The current "Team" at AOL GOLD appear to be as dense as lead. They are scrambling to cobble together an AOL clone type 9.8 program. But, mostly all they have accomplished is ton of user complaints, misdirection and an army of dissatisfied PAYING customers. Their myopic revisions appear to be motivated out of frustration and desperation rather then creativity and innovation because anybody who knew anything would just fix the problems rather then offer lame rhetoric in an effort to justify their jobs.

When Oath/Verizon acquired AOL they apparently did not get the rights and/or copyright, or otherwise did not want to pay for them. In any event, AOL GOLD is not just two steps backward, its a collapse-failure altogether, mostly creating an expensive, odoriferous reputation for the OATH corporate chieftains. I have been a President and CEO and the conduct of these employees, this "Team", as it were, is embarrassingly and dangerously out of touch. Gmail and Google, et al, must certainly be having champagne over this one

When AOL Gold "Team" members open their pay envelopes, instead of a check, there should be a note that says "Coming Soon"

PLEASE, OH PLEASE IF you CAN'T get this right just go back to the last version of AOL. This is the most un-userfriendly user version EVER

John G.
I have been a very long time AOL member GOLD IS THE WORST I want to be able to Manage my Favorites like with the blue.. this is a joke the whole program stinks I am considering canceling AOL.
Mail is AWFUL it stinks..

Ridiculously slow. After 24 years of being a loyalist, it's time for a new internet service provider. What a terrible step "forward" for AOL. When I complained, they sold me System Mechanic, which didn't work either. I cancelled it, but they're still charging me. Who's in charge at AOL???

That's the end of AOL. Half screen pop up ads that can't be cleared while trying to read a news story is absurd, the work of a mental midget.

lousy service...needing to find another

AOL Nearly Unresponsive today. Emails will not open quickly. Curser cannot even keep up with my typing into an email. Too many News items and popups. Just give us email only without all your gadgets, and do not try to charge us more for reducing or stopping the news and popups.

I really would like for you to tell us when we can expect these improvements. Please... You had a pretty good product until you went to this "Gold" version.

I believe there is no one home at the end of the line. No one at AOL reads these complaints except perhaps to get their daily chuckles. Certainly not to take them seriously and re-evaluate the disaster called GOLD.

The "Team" at Oath appear to be a bunch of excuse making, inept, incompetent, nincompoop twits.

One of the main problems with AOL GOLD is it does not get along too well with Windows 7, 10, etc. There are a number of problems with its compatibility which are obvious, but the inept techs at OATH don't seem to have the first clue with their hastily cobbled together GOLD program. They should change the name from GOLD to LEAD.

You should DUMP AOL Gold and go back to 9.8. You are constantly having problems that you don't understand how to fix.
You are wasting our (user) time as well as yours. Maybe you get paid to waste time but we do not.

After reading these comments, it is clear that Desktop Gold has many problems and is not well liked. AOL -- are you listening? Why not bring back 9.8.2? If that version worked so well, why did you dump it and require everyone to use something that has so many problems? Why did your programmers start from scratch to create Gold instead of taking a version that worked and going from there? I'd love to hear an explanation, but probably won't receive one.

Delete/remove all of the junk, so that AOL loads easily. . . instead of waiting 5 minutes for it to load from a cold boot. The same can be said about reading messages.

This version 11.0.1579 of AOL is worse than the previous. It's slow on opening, slow on opening emails, slow on sending attached files. I still pay for your Internet and it's not worth this hassle....I cleared the cookies and the whole 9 yards. This is pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

bring back old software

Please go back to the previous version.

We began using AOL DT GOLD a few months ago. We liked the faster uploads/downloads for attachments.
This has all changed. It now takes up to 2 minutes for an email to open. It takes up to 2 minutes for uploads & downloads. The whole tool is lagging horribly.
This is NOT my system or computer fault, every other application, including google & gmail works as it should.
Our business has used this AOL address for 20+ years, it would be a shame and irreversible if we have to abandon it.

What has been improved in AOL Gold?
I fail to see anything which has gotten better.

Bring back 9.8

I don't like Gold either. I am fighting with it right now to send an email. Takes for ever to sign in.