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I have talked to 3 techs and not one can tell me how to fix my problem. have somebody check in on case #04049241 and fix the problem.

I have talked to 3 techs and not one can tell me how to fix my problem. have somebody check in on case #04049241 and fix the problem.

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Mike shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Miha responded  · 

We tried your experience on our side and we are unable to replicate it. Please clear your footprints and re-open the welcome screen.

Here’s how to manually clear the Browser Footprints:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

Afterwards, please check if the correct email address appears in the comment section.

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  • robert kobetitsch commented  ·   ·  Report

    typical AOL - probably not a tech problem but a GOLD programming or format problem -

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