When is AOL finally going to correct all the AOL Gold glitches?
The idea is for AOL to correct all the problems with GOLD. The software should have not been released to your loyal customers like myself until it was completely ready. Gold is slow, unreliable and aggravating. Desktop shortcuts disappear, mail that shows sent is not always sent. Mail sent to me by friends and customers are not always received. Also, contacting AOL is practically impossible. The automated phone system will not accept voice responses and then I have to press 0 several times only to be connected to customer service when I wanted support. The wait time to get a customer support agent takes 40 minutes or longer. Then when I finally get an agent they just transfer me to support and there is another 30 to 40 minute wait. This is not what I call good service. After over 20 years of being a paid customer with almost no problems Gold has made my AOL experience miserable!!! Thomas ****
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