PROPERLY ASSIST OR Call your customers back WHO PAY FOR SERVICE
I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are you there? Are you there? and then they will hang-up, knowing all well they could hear you perfectly. You then have to cal again and repeat the same insane process. What happened to wonderful AOL that I had for over 20 years. The day I was MANDATED TO KEEP to purchase Desktop Gold, was the day I started hating AOL and their new tactics of charging for a SERVICE THEY DO NOT SUPPORT OR PROVIDE. I have contacted AOL customer service over 8 times within this year to request assistance, to involve a supervisor and to respectfully request a satisfactory refund. I am STILL WAITING. I called today, because my business email address has an extensive template I utilize for sending my emails to clients. The state of Texas requires that this template contain specific license info. This morning I went to send an email and it has been mysteriously deleted from my account. I paid a web designer to install this information. When I called an waited over 31 minutes, I received a tech who was untrained in this area of expertise and pretended she could not hear me and released the call. What a freaking shame!
I want to know WHY THERE IS NO CLASS ACTION SUIT AGAINST AOL. I am willing to provide any documentation of my claim and refund request.
K. Hartwell
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