your incompetent answers
This is your answer for mail going directly to spam..."Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to spam folder as well.
By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
AOL spam controls filter email for possible spam, even before the mail reaches your Inbox or Spam Folder.
Also, please make sure that these senders are added to your address book." ARE YOU KIDDING ME??? It doesn't matter if its an email with nothing but text, I'm getting mail from the same person that I've known for 20 years and his mail is going to spam folder. The answer you give is not a solution, its an excuse. you merge our ideas when they aren't even related. Get your **** together and fix the problems we report repeatedly.