GATHERING FEEDBACK Is not good Customer Service
Prior to the release of AOL Gold and Verizon Media entering the picture, when an issue was reported or suggested, you had a one-on- one contact and/or feedback within 24 to 48 hours via phone or email.
Now, you get the response, GATHERING FEEDBACK.
So, with the above response, how does a customer get an IMPORTANT AOL issue fixed that can’t wait until all feedback is collected? If one paying customer has an issue, it needs to be fixed ASAP and not wait months for the gathering of information. How can you call that Customer Service?
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Jereld Reeder
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