AOL should win a prize for worst Tech support on the planet.
Have you ever had to call AOL Tech support? You get some terrible speaking, broken English lady in the Philippines who does not know either. Embarrassingly ridiculous ongoing AOL service. Hey AOL, that's the company you work for. So, this is the pinnacle of your career?
We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.