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'fix the drop down menu on the search bar. It will not disappear and won't go into the background. It is a nuisance.' has been merged into this idea

AOL Client continues to be buggy --- WHY??? AOL 9.7 worked!! What is wrong?

WHY do you keep screwing with your AOL client? It is slow and buggy as always. NEVER happened BEFORE this ****** GOLD. When AOL was owned by AOL the company it worked great. NOW it is slow and sluggish. I have to re-start my computer to fix the issue. Restarting the AOL client does nothing. Can you fix this? I have an up to date PC that I built...super fast AMD processor....8gb memory.....Win 10 latest updates. Can you please respond? I have been with AOL over 20 years. I was a beta tester for many years in Northern VA where AOL began. Thank you. ****@aol.com

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Fred Schall shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

To resolve the slowness and performance issues, please try the troubleshooting solutions below:

1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.

In case you continue to experience performance issues, please call us at 1-888-265-3733.

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  • d g commented  ·   ·  Report

    When using AOL desktop gold browser it's not allowing the member to multitask. Screen is stuck to one browser page only.

  • Mary Insprucker commented  ·   ·  Report

    Password Manager is flaky as heck. Currently it is not working. Sometimes it does. I have turned it on, turned it off, cleared cache, cookies, browser and download history. Turned off my security software, rebooted, restarted etc... I deleted a bunch I had in case I had to many. NOTHING WIL MAKE IT WORK AGAIN JANUARY 14, 2026. I created a bug report, but, as usual, AOL never responds to my requests. And I'm a paying AOL Desktop gold user. This is poor, poor poor performance for any company.

  • Rita Frank commented  ·   ·  Report

    The Zoom percentage option is not working when click Edit and then Zoom. I'm visually impaired and it's hard for me to see and read the text.

  • DONNA GILBERT commented  ·   ·  Report

    can not login to the kohls.com website getting error
    We weren’t able to complete your login.
    already contacted the kohls service
    said aol has been restricted because need's to update to meet the kohls security requirement
    aol browser is already updated

  • VICKY SCHAFER commented  ·   ·  Report

    i can't log in on a specific websites using the new/old pasword i just created inside ADG

  • DRUE FREEMAN commented  ·   ·  Report

    I was told several months back that this problem would be fixed in a future update.

  • DRUE FREEMAN commented  ·   ·  Report

    These "suggestions" or whatever they are are a nuisance. Please remove that feature.

  • TERESA VESSELS commented  ·   ·  Report

    I can not change the privacy controls on the dashboard no matter if I change browsers, turn off the VPN, etc. It says "OH NO Were were unable to process your request. START OVER.

    Crazy, I've tried it through the desktop and mail.aol.com as well. Nothing works. I called into the helpline and spent forever talking with them about it. This was their best suggestion to submit feedback. PLEASE FIX!

  • Dick Abdow commented  ·   ·  Report

    When I delete a contact, it goes back to the top of the list. This is not ideal when deleting multiple contacts since I need to scroll down every time I want to delete a new contact.
    I worked with AOL tech support and they said that this feature is not available. I think it will be better to have an option in the future to select multiple contacts that we want to delete (same as we do on emails).

  • ROBERT RUEDISUELI commented  ·   ·  Report

    How long is this "upgrading" going to take? I have selected what appear to be the right choices but the keys present themselves every time zi sign in and I al finding it a nuisance . . . is there a way to know if I am 'doing IT' right or wrong?
    Fr R

  • KEITH RADEMACHER commented  ·   ·  Report

    I pay for aol gold, but the continuous loading of videos on the middle of the home page slows down everything and make the "aol not responding" message stay on most of the time. Using any other application is also slowed as aol hogs all the bandwidth. I'm having to close aol to be able to use other applications and have been switching my work to firefox and chrome. If you want me to continue paying, you need to fix this pronto.

  • Bill Banholzer commented  ·   ·  Report

    I am getting a delay on my address book for groups it always says 5 minutes I push button and loads something wrong.

  • MARY KARIM commented  ·   ·  Report

    The number on read email is not correct. If you don't have any emails it still says you do.

  • ALAN B COX SR commented  ·   ·  Report

    Typical software update. Fix one thing and break 5 others. For the last week, I had had emails flagged as SPAM that aren't and have never been before. What is software going to break next?

  • Wallace Wright commented  ·   ·  Report

    i can not do my estimates or run my business with this problem continuing going on. Thank you

  • Wallace Wright commented  ·   ·  Report

    slow will not write mail, slows stops then freezes. when copy paste and edit on saved email

  • LORI ISABELLA commented  ·   ·  Report

    Ever since the new version of AOL software was sent out (when the color scheme went from blue to yellow) I have had increasing problems with my emails being delayed or sometimes not arriving at all. I haven't updated to AOL Mail+ yet, but do pay a monthly fee for AOL service. I've filed bug reports, given feedback in the Google Play Store and done multiple chats with AOL Tech support. I'm starting to feel like this is "feigned incompetence" to try to force AOL customers to upgrade to AOL Mail+. My suggestion... fix this!

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