AOL SELDOM WORKS CORRECTLY! AND, AOL OFTEN GETS HACKED! AS A PAYING MEMBER FOR MANY YEARS, THE AOL PROGRAM SERVICE IS EXTREMELY FRUSTRATING. AOL DESKTOP IS AWFUL (STATES IT IS UP TO DATE,THEN DOES NOT FUNCTION), AND AOL IS VERY JUMBLED AND SLOW. AS A PAYING AOL MEMBER, I DID RECEIVE EXTRAS LIKE VPN, COMPUTER REPLACEMENT INSURANCE, MCAFEE, LIFELOCK, AND OTHER. BUT, SOME DO NOT WORK CORRECTLY FOR MANY YEARS! MCAFEE KEPT DISCONNECTING AND WANTED TO CHARGE ME FEES! LIFELOCK WANTS ME TO PAY THROUGH NORTON! I STARTED PAYING FOR AOL SERVICES IN EARY 2000'S. AOL CHARGED ME APPROX $11/MONTH AND I WAS TOLD NO INCREASES..... THEN, I GET BILLED MORE... UP TO $15 PER MONTH. I CALLED AOL TO COMPLAIN; AOL REP WAS VERY RUDE! THEN RECENTLY, AOL MONTHLY STATEMENT WENT UP TO $20 PER MONTH. AOL HAS HAD MANY PROBLEMS THROUGH THE YEARS!!! PROBABLY, THE FREE AOL EMAIL SERVICE IS BETTER! REALLY WISH MY AOL DESKTOP GOLD WORKED AND I WOULD BE CONTACTED BY AOL PRIOR TO ANY INCREASED BILLING! WHY DO I STAY WITH AOL? BECAUSE WHEN AOL WORKS, IT IS GREAT! AND, I DON'T WANT TO CHANGE MY EMAIL ADDRESSES! I COULD JUST USE AOL FREE EMAIL SERVICE AND KEEP ALL MY EMAIL ADDRESSES? AOL, PLEASE FIX THE AOL DESKTOP GOLD PROGRAM PROBLEMS AND LOWER MY MONTHY COST AS INITIALLY PROMISED! I HAVE RECENTLY COMPLAINED TO AOL, BUT NO RESPONSE YET!