AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Restore the old spam settings. Now we only have one setting.

    First you took away stationery and vast choice of fonts, emojis, etc. Then you changed how mail is set up (from new, old, sent, spam, deleted mail to current style) and the Spam settings from numerous choices to only one (blocked). it seems the longer we continue to PAY for AOL Gold, the less we are getting for our money. I see by the Feedback that I'm far from alone in feeling AOL Gold does not seem "golden" to your PAYING customers.

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    520 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Please return to the old date format of month/day/year. Thanks

    Please return to the old date format of month/day/year. Thanks.

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    133 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Completed  ·  Product Support responded

    The option to change the Date format in your mailbox is now available.

    Here are the steps to change the Date format:
    1. Open AOL Desktop Gold and sign in.
    2. Click on the ‘Settings’ icon on the toolbar.
    3. Go to the ‘Mail’ category on the left.
    4. Next to ‘Date Style’ select one of the options below.
    Date Only (Month/Day/Year)
    Show time for mail received today
    5. Changes are saved automatically, so you can close the Settings window.

    In case you do not see the ‘Date Style’ option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

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    17 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Completed  ·  Product Support responded

    Thank you for this suggestion. This feature is now available on the Files Only view. When in Mail Read, select Files Only from the drop down that is defaulted to Mail in the middle of the top bar. Then click on a message to highlight it and right click to select interactive preview.

    Thank You!
    Desktop Gold Support

  4. delete all

    The delete all button in spam is the first button on right. All other windows have the delete button as the first button on right. This creates confusion. Habitually I hit the furthest right button. However, in spam I delete all msgs accidentally. Is there any help to re-obtain messages once permanently deleted? HELP!

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  6. larger font for mailbox

    Larger font size for the mailbox, listing new mail. It used to be larger before but it seems that after the update and it gives me option to select small, medium and large. Upon selecting large, still its to small of a font size for me. I cant read my email on mail box. Please add XL or XXL font selection.

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    Completed  ·  Product Support responded

    The option to change the font size in your mailbox is now available.

    You can now choose between four font sizes, small, medium, large and extra large. To change the font size, first open your mailbox by clicking on the ‘Read’ button on the top left, then go to ‘Mailbox Options’ on the top right, and select your desired font size from the ‘Text size’ category.

    In case you do not see the Text Size option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

  7. Change back to the old filing system where sent e-mail stored in the on-line mail folders shows the recipient's e-mail address, not sender's

    Change back to the old filing system where sent e-mail stored in the on-line mail folders shows the recipient's e-mail address, not sender's

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    Completed  ·  6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Need for Email Dictionary for Users Who Inadvertently Add Misspelled Words, Including Names!

    I wrote yesterday requesting that AOL Gold users have their email dictionaries restored so that if users approve a misspelled word, they can go into their dictionaries and delete a word or name mistakenly approved so that it will not be accepted by the AOL spellcheck feature in the future. Today, I know more. If I misspell a proper noun or name and, for example, spell Dr. Yaryura, Yarura without the second "y," AOL Gold will accept the misspelled "Yarura," and I will look anywhere from rude to insulting to stupid because intelligent people in the communications field use their…

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  9. Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.

    Windows OS - Alt Key Numeric Codes have stopped filling in email composition field.

    I frequently use the Alt Key Code characters to impart a thought when corresponding with peers via email.
    Currently after moving the cursor to the text composition field and pressing the 'Left ALT' key the cursor disappears after the three digit numerical code is applied.
    I do find that now when the 'Left ALT' key is depressed along with an alpha character that is the first character in the AOL drop down options at the top pf the desktop it opens the corresponding title.
    I have…

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  10. Stop disconnecting the Calendar when I am still logged into AOL. Fix the Calendar Alert problem that has failed on May 1, 2018

    Stop telling me the Calendar alert problem is a known problem since May 1, 2018 and it may get fixed sometime this year or perhaps this decade or perhaps this century or perhaps never.

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  11. Can't get my mail. Fix it please

    Can't get my mail again

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