Tell us how we can improve your AOL Desktop Gold experience.

Restore the old spam settings. Now we only have one setting.

First you took away stationery and vast choice of fonts, emojis, etc. Then you changed how mail is set up (from new, old, sent, spam, deleted mail to current style) and the Spam settings from numerous choices to only one (blocked). it seems the longer we continue to PAY for AOL Gold, the less we are getting for our money. I see by the Feedback that I'm far from alone in feeling AOL Gold does not seem "golden" to your PAYING customers.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    57 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I have never gotten as much spam as recently in all the time I have been using AOL. I get tons of spam from some spammer that starts out webservice. every day, As soon as I block one spammer, another takes its place...and often the block does not even work. Now that I am a paying customer of AOL, I expect AOL to do a better job of identifying and eliminating all this spam mail. Somebody in your company needs to do a lot of work on this if you want to retain your customers.

      • [Deleted User] commented  ·   ·  Flag as inappropriate

        please BRING BACK OUR OLD SPAM SETTINGS where there is the *** features of who in email we can permannetly BLOCK from them sending us emails, now im HOPPING MAD WITH AOL, They gotta remove something that works wonderfully for Us Customers, and NOW IM GETTING 35 TO 50 JUNK EMAILS EVERY DAY!!!!!!!!!! BRING BACK THE OLD SPAM SETTINGS where we can physically Ourselves Go into our spam folders and Manually Ourselves BLOCK CERTAIN emails and or permanently block them from sending us Emails!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BRING BACK OUR OLD VERSION OF OUR SPAM EMAIL SETTINGS (there is an old saying IF IT AINT BROKE LEAVE IT ALONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!)

      • Anonymous commented  ·   ·  Flag as inappropriate

        yeah you can't just block block all that you want to block anymore, thats so all aol's ads can get through. i blocked sites from sending me **** spam but now the addresses have the same webservice name but a different ending to each name..AOL YOU SO SUCK!! give us back what we pay for ..you lied about everything...aol gold is far from improved...you sold a inferior product and thats illegal

      • Donald Blevins commented  ·   ·  Flag as inappropriate

        Put mail back to previous, now you have to handle all emails four times. Mail previously deleted both for regular and spam has to be handled four times delete and delete again. Too cumbersome

      • Anonymous commented  ·   ·  Flag as inappropriate

        The amount of spam I get has skyrocketed. I've AOL over 20 years, and I can block LESS spam than before. e-mail from legitamate senders I have had for years now winds up in spam. I am looking seriously into changing e-mail providers.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I am very unhappy with the recent removal of spam filters and without any notice of this change. I will seriously look at other email services and discontinue my AOL "service" which I have had for almost 30 years. Increasing price with decreasing service. What's with that?

      • Anonymous commented  ·   ·  Flag as inappropriate

        My two biggest issues - first, SPAM!! I delete it every day, I have fixed my controls as much as I can to not receive ANY spam, however, every time I turn on AOL Gold, my spam folder is full of the same garbage from many of the same websites (all of which I've repeatedly deleted) is back again. We follow AOL's directions, which don't work. Now I am even beginning to receive important emails in my SPAM!!! Secondly, nearly all of your articles MAKE us go through your stupid slide shows to see what we'd opened the article to read. It's like a 'teaser', an AOL Dog & Pony Show that mostly cuts off in the middle of it, or has SO many pop-ups (which I've also tried to get rid of to no avail) that it makes it beyond annoying and sometimes even impossible to see the slides.

      • Mike Holler commented  ·   ·  Flag as inappropriate

        E-mail preferences need to have a "block all BUT named users" to receive mail to me. I tediously added hundreds of names over a twenty year period so that everything else would go to Spam. I easily sorted Spam by address, kept a few, then hit "Delete All." AOL wrongfully deleted this database, which was my personally-created intellectual property. This has further resulted in significant wasted effort required by me each day to review and delete Spam that used to be diverted to my Spam folder. The feature needs to be restored, and the data MUST be returned to me. The move to your new "platform" is a disaster. You must reverse course before you lose your last three customers.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Boy.... did you hit the nail on the head. I HATE the game playing of one month we have a feature and the next month.... we don't. I don't mind paying for something that is an IMPROVEMENT over the free version. THIS is not an improvement. I relied heavily on the status option on SENT mail. I needed that 'receipt'. It was not on AOL Gold, then it was and now it is gone again.
        PUT THE **** THING BACK!!!!!!!!!!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Restore old settings AND address book. I don't know mail contacts addresses by heart!!!! This is also saying that my email is invalid!

      • LYLE MALDOON commented  ·   ·  Flag as inappropriate

        I agree. It was so simple for 20 years--RECEIVE ONLY MAIL FROM ADDRESS BOOK NAMES INTO INBOX. ALL OTHERS WENT TO SPAM. NOW ALL INCOMING MAIL IS SPLIT BETWEEN INBOX AND SPAM WITH ABSOLUTELY NO, NO, NO CHOICE OF WHY. LET'S GET BACK TO SIMPLE--MAIL FROM NAMES IN ADDRESS BOOK GO TO INBOX. ALL OTHER MAIL GOES TO SPAM. HOW MUCH SIMPLER CAN IT BE???? AOL IS READY TO GO OUT OF BUSINESS--I AM BEGINNING TO LOOK AT GMAIL AND YAHOO, AFTER BEING WITH AOL FOR OVER 20 YEARS.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I AGREE WITH YOU before my mail and spam was ok till aol adjusted it now i cant block mail unknown senders and my spam inbox gets full esp at night time i wake up and get all sorts junk spam i use to be able to set blocks on all spam before aol sucks for messing us up i emailed them 1000 times and get a runaround

      • Anonymous commented  ·   ·  Flag as inappropriate

        Fix the spam control! I will decide what is SPAM not AOL. AOL Gold is not Gold for sure. This is the worse programming AOL has ever done. What a mess you have made!

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