Tell us how we can improve your AOL Desktop Gold experience.

Restore the old spam settings. Now we only have one setting.

First you took away stationery and vast choice of fonts, emojis, etc. Then you changed how mail is set up (from new, old, sent, spam, deleted mail to current style) and the Spam settings from numerous choices to only one (blocked). it seems the longer we continue to PAY for AOL Gold, the less we are getting for our money. I see by the Feedback that I'm far from alone in feeling AOL Gold does not seem "golden" to your PAYING customers.

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106 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    What are you doing with my e-mail address? Suddenly i am receiving a lot of spam, most of it directed to men, and i am female. Some of it borders on pornographic. Also a lot promoting marijuana, which is not in my world. I DO NOT WANT these kinds of e-mails. Why suddenly this glut of this type of e-mail?

  • RLS commented  ·   ·  Flag as inappropriate

    Do something about the SPAM! I'm continually blocking email addresses daily and they reappear the next day from a new address. Redirected. It's getting to be too much!

  • NJB commented  ·   ·  Flag as inappropriate

    The new way of controlling spam does not work!
    Spam senders change their address after one mailing. So each day brings all new addresses to have to list on your new format. Bring back the ability to "BLOCK ALL EMAIL"

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am getting more and more spam mail each day! It would take all day to go through them and try to block them....and the blocking feature for e-mail doesn't even work anyway! I still get spam from some of the same sites. There must be a way AOL can do a better job of filtering spam mail. As a paying customer, I expect better service. I agree with the person who thinks AOL's IT department is worthless and needs to be replaced with more knowledgeable people.....people who will address the many complaints about the same problems over and over..

  • Jerry Coffey commented  ·   ·  Flag as inappropriate

    I get so much junk mail that I have a hard time keeping up with it. At one time, I could se it so that I only received mail from people in my address book. Please return that option.

  • Anonymous commented  ·   ·  Flag as inappropriate

    At this moment I have 40 e-mail in the junk file. The sender on every single one of them is either "webserve" or "myip". If you had left us the capability of using wildcard in our e-mail filters they could be eliminated forever in seconds. Which begs the question of why you took that away and why won't you return it to us. It is after all part of what we paid for when we signed on for an AOL account, the ability to filter spam. We've been complaining about this for months, so when are you going to fix it?

  • Anonymous commented  ·   ·  Flag as inappropriate

    We had the ability to block e mails that were offensive now we have to deal with that type spam again and it is not being blocked - please return to other format we are paying for the service and it is not performing

  • Mal commented  ·   ·  Flag as inappropriate

    I cringe at some of the lewd emails I get which I have open to get the email address of the sender so that I can block it

  • Cyndar commented  ·   ·  Flag as inappropriate

    I feel the same. Now you have totally wrecked the way mail is listed. You eliminated the year. Unbelievable. I have to develop my intuition to determine what year it belongs to in my files. You are eliminating every last feature that worked so well in the old AOL. This is basic, basic junk.

  • Anonymous commented  ·   ·  Flag as inappropriate

    bring back the old AOL.>.. that did not have all the emails going to spam... this is critical to my business and loss of clients due to your company being incompetent. this should never happen that new email should go to spam.
    All you are linterested in lis ADVERTISING BUSINESSES... NOT CARING ABOUT YOUR CUSTOMERS WHO PAY FOR EMAIL EACH MONTH.

  • Mark commented  ·   ·  Flag as inappropriate

    I'm asking that you put back a Spam button that isn't "hiding" so it's a reminder to check this folder more often. By the time I remember to look at my Spam Folder I've got hundreds of spam emails to wade thru to see if there might be one or two that aren't spam. Please put a Spam Tab on the top along with tabs for the Inbox, New, Old, Sent, & Search Mail. Thanks

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am seeing all comp;laints that I personally have as well but there is no response - I agree I am paying $13 a month and your product is not meeting the standard that it represents.

  • Gerald Brodnik commented  ·   ·  Flag as inappropriate

    Your spam block mail used to have other windows instead on only one...Allow from people I know, Block all others. Now one saying, write the e-mails you want blocked. I might have 50, 60 ,70 unwanted e-mails in spam that I want blocked and I have to go to each individual e-mail and copy them and paste it in the one window... What if I have 50,60, 80 unwanted ones I'm spending more time blocking my mail then using my computer for other things. I pay for this AOL Gold ????? 15 years on AOL and this happens????

  • Dave Dunlap commented  ·   ·  Flag as inappropriate

    I totally agree with the above comment. I am looking for an alternative to AOL. Too much bs and less functional. My biggest complaint is the huge number of hours I lose when I write within your platform rather than doing in word processing software and than copy it in groups (addresses), title and email content into a blank email. I lost at least 3 hours today with the AOL induced deletions and overwrites, formatting ****. I just lost another large email that was ready to go except that what I copied into what I had typed in an aol email overwrote what I would have sent although I had purposely added blank rows and moved the cursor so that aol couldn't ***** it up.
    I was wrong and am now rewriting the whole content as a Word document before using AOL again. Your text software for emails absolutely sucks, sucks sucks! I'm being kind -- I didn't spell sucks in all bold caps, but I was tempted. Now I'm leaving to write my email as a Word document and will get back to you later with it, but am also definitely looking to terminate my AOL lack of service.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I used to block spam by entering both email addresses but more important various words that are common in spam

    The words are now Gone! I agree that we are getting Less now paying $60 a yr Vs when it was free

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