AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
50 results found
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Time change on my computer
How can I change the time on my computer?
The instructions for changing the time on your computer can be dependent upon the version of your Windows Operating System. Please call one of our service technicians at 866-265-5070. They will be able to help you further.
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spam delete
Two agents told me AOL Gold spam deletes and goes into the recently deleted file. Not so for me and I have an AOL customer since the 1990's. This issue just started. I don't have time to delete spam mssgs then have to read and delete permanently out of my recently deleted email folder. Maybe it is time to cancel AOL.
There is an option in settings -> Mail -> Advanced -> to permanently delete mail that is marked as spam
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signing on to account
on one of my screen names it asks me to click on an approval for new terms of service. why does it not ask that for my other screen names? sounds to me like a hacking scheme
This is expected. We protect you from online threats by ensuring your identity.
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With latest update everything lags
With latest update everything lags. Took me forever to type this. Had to wait until a letter appeared to type another letter. Do you not test before you release a version? Also, getting not responding again!!! Please fix this.
Thank you for this feedback. We have found and resolved the issue. You should receive an auto update soon that will address this issue.
If you continue to experience this problem Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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Not Fixed
"HOT Fixed! - paste can double paste content." Nope. It has not been fixed. It is still doing it. Please fix asap!
This fix is currently rolling out to users but is not fully rolled out yet. You should receive this update this week as we plan to fully roll out the fix to everyone later this week.
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AOL GOLD Opens very slow Tech helped fix it and same issue came back after 2 week
Tech help fix it problem came back repeatedly
Please use the "Report a bug" option under the help menu the next time you are able to reproduce this issue. This option will provide us with some helpful debugging information to help resolve the issue
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AOL Desktop Gold feels plain and a bit boring
I think AOL Desktop Gold would be much better if it brought back AOL Instant Messenger (AIM) as part of the platform. Back in the days of AOL 9.0, AIM was a huge part of why people stayed logged in—it gave AOL personality and made it fun to connect with friends in real time.
Right now, AOL Desktop Gold feels plain and a bit boring because there’s not much to do besides email and basic browsing. Bringing back AIM, even in a modernized form, could make AOL Desktop Gold more interactive, social, and appealing to both long-time members and new…
We totally agree with you. Stay tuned for a future announcement that we think you will really appreciate.
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web sites can't be reached, Copy text issue, spam moving,
Lately AOL keeps saying that some sites cannot be reached. That makes no sense as I can reach them through Google Chrome.
Also, when you copy something to put it in an email it puts it in twice.
When you move an email from spam to new mail it does not go into new mail right away. The number of new mail shows it is in there but it isn't until whenever it decides to go there.
None of this makes any sense.
Please use the "report a bug" option in the help menu the next time this happens. This will provide us with some helpful logging information that will help us determine the cause and put out a fix for it.
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aol icon
Wants to sign me in automactily never did that before
You can use the "Sign Off" option on the menu at the top of AOL Desktop Gold and then uncheck the box to auto sign in from the sign in window.
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Lost Sound
I have lost sound. Could it be the driver?
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adg start up
When the adg open iit automatically open on a full screen
there should be an option where we can resize it and save it the way we want.it. -
Next time you have an upgrade try not to have it affect access
A weeks ago on AOL a popup came up about an upgrade and I clicked it on and after that, I was not able to access AOL from the icon I have on my desktop. Your support team worked on this but when we kept trying to access it again from desktop again, it wasn't opening as it should
There was a Windows Update that caused an issue similar to this. This has been fixed in the latest AOL Desktop Gold update.
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Show SECURITY status of my AOL GOLD!
My idea is to... HAVE THE DATE of updates, within where it says "You are up to date". I know I'm up to date, but don't know what or when the UPDATE was?
You can always see what updates are in each version by visiting our Beta site by clicking on the "What's New" shortcut from the top of your favorite places.
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Email AOL - How?
How can I email AOL a general question? Please respond.
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I have Desktop Gold...paying for it! However, I do NOT seem to have any of the features of "Gold". Maybe I do not have the correct version?
I have Desktop Gold...paying for it! However, I do NOT seem to have any of the features of "Gold". Maybe I do not have the correct version? I am currently on 11.1.4687 Please advise!
Janning197@aol.comHi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/search?q=aol+desktop+gold&submitIcon=&rp=&s_chn=prt_bon&s_it=comsearch . You can also get in touch with our On Call Premium Support by tapping the "Contact Us" button.
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NordVPN
We purchased NordVPN from AOL. For months is opened via my Start Menu. NOW, it does not open and wants me to have an account--WHY
Perhaps i should just cancel NordVPNReilly
Please contact one of our Technical Support agents to investigate this at 1-888-265-3733. Our experts are available 24/7 by phone.
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PayPal not working with AOL. Transactions do not complete.
PayPal does not work/complete transactions with AOL browser. Switched to EDGE and PayPal works fine. Need to fix AOL
Thank you for reporting this. We’ll make sure it gets to the appropriate team for review but we would recommend reporting it yourself as well to our engineers. Click on help on the top right corner and select report bug from the drop-down menu. Thank you.
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Staff training: efficient customer SERVICE focus
Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).
I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my pw,…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Manage mail listings better.
Please fix the jumble where mail is listed. I am IT professional. You can do better. There is no way to correct the jumble except to exit AOL and restart. Crude programming.
Please send us a crash report in order for our engineers to look into the issue you are experiencing . To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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