AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Why... why do we have to deal with AOL Desktop Gold??
If it ain't broke don't fix it. The old software worked perfectly.
Now I waste so much time, just checking my email... waiting, waiting... to open the file cabinet, to open the mail...everything is slow... "Not responding." It's what I see most. Why!? I am a paying customer for the past 21 years... I want the old software back, the one where you save emails to your PC so you could see them offline. Not like now. Or the one that you could save your email as folders, that would be opened by the AOL desktop. Or the one that…We will send your feedback over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
Please report the not responding problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button on the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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Better security
I was approached by a person saying they would fix my Desktop gold and they took over my computer and scammed me out of $2000 .I'm filling out fraud forms at my bank today. We closed all accounts and I have a computer man coming today to clean out my computer. This has cost me a lot of monies.
We are truly sorry to hear about your experience, we are not associated with that person. We would like to report this our specialized team internally in order to prevent this from happening again going forward. If possible, can you provide us with the phone number that was used to contact you and any identification details?
Please provide the details via email at aolsupporthelp@aol.com.
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Feedback is useless! I've submitted the problem I have with AOL news several times with no improvement.
Feedback is useless. I've submitted the problem I have with AOL news several times (and "cleared the footprints" several times) and nothing has been fixed. WHY can't the news items move forward and not just the pictures. I agree with others...bring back the older version and STOP charging for something that doesn't work well. I, too, have been an AOL user for many, many years.
We are unable to replicate the issue you encounter when trying to navigate through the news.
Make sure you have the most recent update of AOL Gold. Go to “Help” button on the top, right corner of the window, and selecting “About AOL” from the drop down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1579, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
If the issue persists after updating the AOL Desktop, please call the Gold tech support at 1-888-265-3733.
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AOL GOLD IS TERRIBLE..... I tried to same my "favorites" as per your instructions, but when saved on my desktop, THEY WOULDN'T OPEN!!!! I'm
AOL GOLD IS TERRIBLE..... I tried to same my "favorites" as per your instructions, but when saved on my desktop, THEY WOULDN'T OPEN!!!!
When saving your favorite places to a favorite file on your computer, they will be stored in a .fav file. This type of file can be used only inside the AOL Desktop Gold (to replace or append it to your Favorites list).
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Feedback navigation is terrible
When you click on a feedback title it takes you to the details with no way of getting back to feedback page. You have to close out and go back into Help > Submit Feedback. It is needless clicking when AOL could provide a "back" button.
To get back to the Feedback list page once you have opened an idea to view the details:
- Click on the AOL Desktop Gold link in the upper left hand corner.
Thank you!
AOL Desktop Gold Support -
Get the sign in w/user names & passwords back to the way it was!! AOL just gets worse & worse!! Slow & locks up online all the time.
Logging in & efficiency
As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.
Report the freezing issue to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button on the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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Please fix my issues !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ever since I have gone to Gold, many of my normal sites can't be opened. I have spoken & chatted many times with no success. I get messages like: ( which I copied here ) Proceed to: elb02.activatemymodem.comu.d (unsafe)
(Error code: CertCommonNameInvalid)Certificate error
You asked to connect securely to:api.screenname.aol.com.
And some others ???????In order to solve this issue follow these useful steps to verify that the date and time zone are set correctly: https://help.aol.com/articles/ensure-that-the-date-time-and-time-zone-on-your-computer-are-set-correctly
If you still encounter issues call us at 1-888-265-3733.
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Get the email attachments working as before!!!! Same with clearing cache & cookies and NOTIFY us of changes in procedures for things we have
Get the email attachments working as before!!! And the same should be done with clearing cache & cookies. We had a procedure we had used before & it worked. You completely change that & NOT NOTIFY we, the users, as to what procedure we NOW must use. That makes more calls to your IT and very DISGRUNTLED paying users. Now I cannot even find out what version of AOL GOLD I am using, and with the changes (most of them, bad) being made, there must be a numeric description of what version we are using. Either DON"T change what has…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
You can see if you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting " About AOL" from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1589, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
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SINCE I INPROVED MY PC BY GOING TO GOLD, AND PAYING FOR THE PRIVILAGE, MY PC HAS BEEN A PAIN ********** THANKS A LOT
NOTHING ON MY PC IS WORKING SINCE T I HATE THE NEW GOLD AND AND HATE PAYING FOR IT.HE CHANGE OVER. WHAT AM I PAYING FOR?
Let me place you in touch with one of our technicians so they can further investigate if the issues you encounter with your computer might be related to the software. Please call: 1-888-265-3733.
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Go back to the old program. I cannot copy from an old email and paste on a new one.
Go back to the old program. I cannot copy from an old email and paste on a new one.
We can not replicate this issue. Beside the option to copy and paste from “Edit” menu, please try the keyboard combination Ctrl+C as copy and Ctrl+v as paste. If you still have the issue, one of our Technical Support agents will be glad to help you, please call us at 1-888-265-3733.
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AOL Gold. What needs to be changed. What is management thinking?
The new sign in will not hold your sign on and password even though there is a place for it. It's easier to use google chome and its free!! Simply, It takes too long to get an operator on to cancel aol gold. Why would you want to chase away long term customers. it's difficult to attatch documents, and the 9.8 was user friendly. AOL gold was not well thought out. Is anyone from management listening? Please help!
thank you. I've never seen a product that does not work..........& try to get a credit on it. If this were a…We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
We are not able to replicate the sign in issue. Make sure you have checked the “Save Password” box.
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email confirmation
Advise how to get a confirmation response for a email sent. with GOLD.
You can check the status of a sent email to see if it was received or read. Simply right-click on the sent email> Status.
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On the old AOL I could click a link once in an email I'd gotten and it would show up properly.
To improve the AOL Gold, allow the user to be able to read links on the first click, as we were able to do on the old AOL. On the AOL Gold, I can click sometimes up to 10 times on a link I want to read, and this action will take me to a black blank screen or a white blank screen and sit there as long as I want to wait. Nothing is displayed. Then I have to go back to the link in the email and click it again, hoping of course to be able to read…
Try to clear the footprints and try again.
Here’s how :
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still have issues call us at 1-888-265-3733.
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Change smiley faces to the ones you had in the previous version. The ones in Gold are black and white, not fun, and just don't work. Pleas
I have been a long time AOL customer. For 21 years. I was very happy with the previous version. It all worked. Now when a picture arrives, Gold won't let me reduce or resize or do anything with it. Gold took away my signature. Gold has dreadful smiley faces. Black and white, not fun, ugly. Please return to the previous ones or replace with the fun ones I get from senders. ASAP PLEASE!!!
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
To answer your question about the email signature in AOL Desktop Gold, please refer to our article on The New AOL Desktop: Using Mail & Browsing the Web, then expand Using Mail in the new AOL Desktop to view our troubleshooting steps: https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web
If you encounter any issues call us at 1-888-265-3733.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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We do not have access to account related information so we are unable to assist you with your password through this forum. We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C
If you need further assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET, or visit Help.AOL.com.
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Everything on AOL is huge because they set resolution at 1280 x 720.
Everything on the AOL interface and elsewhere on AOL is huge because they set my resolution at 1280 x 720. My resolution is 900 x 1600 which it is in other browsers and everywhere else. Because of this everything on the interface is so huge that the mailbox alone takes up 3/4 of the screen, I can only see a few of the mail listings without scrolling down, graphics I put in emails are larger than they really are which is ruining my graphics business, I can only see a few lines of the news at a time, and this…
Follow this article in order to change your screen resolution: https://help.aol.com/articles/how-do-i-change-the-windows-screen-resolution
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Improvements needed for Desktop Gold !!
There are real problems with Desktop Gold – it should not have been released before they were fixed. Where is "Manage Favorites"? Can Favorites be stored on my PC?
Some Favorites folders are missing on *****. How to recover? Unable to manage preferences on Desktop 9.8
Security/Privacy Issue – If I log off with an e-mail and one or more web pages open, they are still visible if I do not exit Desktop Gold. If another user then logs on, they remain visible, so that the other user can read my e-mail and see the web pages I was on.
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We will send this to our Product Engineers and they will look into this to see if they can have these features added and bugs fixed in a future update or release of the software. Regarding the other features and functions that you have mentioned we will explain them below.
The Manage Favorites feature is available, and you can use it by clicking on the manage button on the bottom of the Favorite Places window. The Manage feature provides an option to Save a copy of the favorite places in a file on your computer, to Replace your favorites with a back-up file, or to append a favorite file to your current list of favorites. Please note that the Save option will place a copy of the favorite places in a .fav file, which cannot be opened separately outside of the AOL Desktop Gold, and can be used only to…
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FIX THE ADDRESS BOOK
When trying to enter a NEW contact in the address book, after clicking SAVE...(button turns/grey) and contact DOES NOT SAVE. WTF?
We cannot replicate this. Please close AOL Desktop Gold and reopen it. If the issue still persists call at 1-888-265-3733.
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Change-mail back.
When I go to put in the email address it jumps down to the body of the letter. You cannot make adjustments to the recepients email addresses
We cannot replicate this. Please close AOL Desktop Gold and reopen it.
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