AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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I like how AOL Gold now invades your Email with their ads and won't let you proceed unless you close it. You can't even sign-off unless y
I like how AOL Gold now invades your Email with their ads and won't let you proceed unless you close it. You can't even sign-off unless you close AOL commercial. Really sick.
The advertising you see when you sign onto AOL Desktop Gold are special offering, exclusive to AOL members. These are programmed to only appear rarely.
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what is happening with AOL and mail?? Today I could not see mail as there was a problem on your end. Service getting worse.
Hire new techs
There was a large mail outage last week that impacted email. That issue is now resolved.
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where is the AD-free version of desktop gold
why is there not a ad-free desktop gold, there is an ad-free browser version, we are paying for the priveledge to use aol software yet are tormented with large ads that take up alot of the interface. Introduce a new plan, like you previously had where there are no ads in the interface of the program. Please and thank you!!!
There is an Ad free version of ADG available for some tiers of our AOL Advantage plans. Please call 800-290-4726 to inquire about which AOL Advantage plans you may qualify for.
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My aol desktop gold often freezes. I have the latest updates. Everything else on my computer works well. How can I fix this.
AOL Desktop Gold freezes.
Thank you for the feedback. Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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copying and pasting
When I copy and paste something to include in an email it pastes it twice.
Thank you for the feedback. The next time this happens, Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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what happened to my mcafee protection??? it tells me its expired..???
what has happened to my McAfee protection? i get notice it has 'expired" and i have to renew...???
was told in beginning this is part of my desktop gold program, but now i have to pay for it???Please call our customer service at 866-265-5070 and someone will be able to resolve the issue with Mcafee. Your subscription includes a non-expiring Mcafee subscription and customer service will be able to resolve this with you over the phone.
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How do I cancel the AOL Ad Blocker as it is not blocking ads!!
I just signed up for AOL Ad Blocker and it is not blocking ads. I still have ads on the side of my AOL mail list and ii is distracting. Please cancel this charge.
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stop someone from my account
someone got into my account and I don't have a cell phone for you to verify only computer.
Please contact customer support at 800-290-4726
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cefsharp.browsersubprocess.exe
Long-time customer. I was just calling about the CefSharp.BrowserSubprocess.exe. After about 3-4 minutes of trying to blame me for the problem, she literally hung up on me when I was asking a question. I pay for your service. Hanging up is unacceptable.
My anti-virus keeps blocking this program. Why can't you do something about it.
We sincerely apologize for this experience with our customer service. Please call 703-265-5070 and someone will be happy to help you.
As for the cefsharp.browsesubprocess.exe concern, this process is the browser process within AOL Desktop that allows the connection to the internet. Each window/feature within AOL Desktop Gold that connects to the internet uses one of these processes for the connection to the internet. As you close windows you will see that these processes exit.
Please be sure to add cefsharp.browsesubprocess.exe to your anti-virus software allow list to avoid any frustrations with connecting to the internet.
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Why doesn't AOL allow me to view a video without giving AOL permission to sell my information!
Why do I, as a paying AOL customer, have to agree to allow you to sell my information before I can watch a video?
Please provide us with the URL of the video you are referring to. There are no specific instances where AOL will require users to allow the selling of their information in order to view a video. Some websites will require this, but these are outside of AOL.
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Want AOL Desktop Gold What it was before
I want AOL Desktop Gold what it was before. Where they are no pop ups and goes directly to my mail
You can have your mailbox open each time you launch AOL Desktop Gold by going to:
Settings
General Tab on the left
Startup Tab on the top
Check the box for Mailbox
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Be able to add more favorites to tool bar
Be able to add more favorites to tool bar
You can easily add folders to your toolbar and add favorites to the toolbar. This will allow you to add additional items
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Can't print images in email without downloading??
I'm still paying for a "Gold" subscription, but I'm beginning to wonder why. What happened to hte "KISS" principle that made AOL great? Everything that used to be easy, now requires "workarounds" to accomplish.
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aol icon
Wants to sign me in automactily never did that before
You can use the "Sign Off" option on the menu at the top of AOL Desktop Gold and then uncheck the box to auto sign in from the sign in window.
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bank
i called yesterday becaus my aol gold was not appearing on my desk and a called and the tech fixed but, i now cannot elicit my mtbank on linne or from my favorites.
Thank you for the feedback. Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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Multi-Authentication on AOL Desktop Gold Sign-On
I see for the AOL Mail, you take security very seriously and that is great. However, could there be a 2-step verification process to sign in to AOL Desktop Gold?
Please visit https://login.aol.com/myaccount/security/
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Pay Pal access
I used to access PayPal wiyh AOL. Now it will not and I'm told AOL no longer supports PayPal. If possible I would like to see that enabled again. Then I won't have to use another browser to make payments.
Paypal.com works in AOL Desktop Gold. Be sure that you only navigate to Paypal.com official web sites.
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50 spam emails a day
paying all this money every month to get 60 spam emails a day ...so sick of this ****
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Sorting email from OLD to NEW is not working. After several basic troubleshooting nothings change.
Sorting email from OLD to NEW is not working. After several basic troubleshooting nothings change.
Thank you for bringing this to our attention. We are working to resolve this in our next auto update.
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games
Games not working.
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