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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1470 results found

  1. Can i have the free email, with the TOOLBAR, and without adds for $5?

    Can I have the free email, with the TOOLBAR, and without adds for$5.

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  2. AOL no longer starts up showing email, even though I have it configured to do so.

    AOL no longer starts up showing email, even though I have it configured to do so.

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    0 comments  ·  Mail  ·  Admin →
  3. a

    Hey, guys. I'm not seeing a theme tab on revision 4568

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    0 comments  ·  General  ·  Admin →
  4. Focus Test Feedback for Themes

    I've been testing the new themes in the beta build. Love it so far, but here is one small bug I've found so far:

    1) Changing themes sometimes requires a sign out/back in to apply the desktop background. Buttons, widgets, window colors and controls update no problem.

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    0 comments  ·  General  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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  6. The new "view" folder in mail is awful - how can I get rid of it?

    AOL has added a new "view" FOLDER to the mail folders - I don't want it, don't use it - how can I get rid of it?

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    1 comment  ·  Mail  ·  Admin →
  7. I can't find the write email option (or compose) in the app

    Surely I can initiate an email but I can't find it.

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    1 comment  ·  Mail  ·  Admin →
  8. I'm a USA Citizen and Don't Speak German. Why Does AOL Think I Do?

    Every time I try to submit feedback on one of your many inane ads (which I should never receive because I'm a paying member), the responses appear in German. Why?

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    We want to look more into why your emails are not being received. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone

  9. adfgt

    i need to access some pages, and those pages cannot find my location, which i need
    please resolve the issue ASAP

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    0 comments  ·  Browser  ·  Admin →

    We want to look more into why your emails are not being received. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone

  10. Sorry, we were unable to deliver your message to the following address. com>: 554: Message not allowed - [PH01] Email not accep

    Getting 554 message and e-mail not delivered.
    Sorry, we were unable to deliver your message to the following address.

    554: Message not allowed - [PH01] Email not accepted for policy reasons. Please visit https://postmaster.yahooinc.com/error-codes

    ---------- Forwarded message ----------
    Just one alcoholic drink a day is linked to higher blood pressure, study finds
    CBS News
    SARA M

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    1 comment  ·  Admin →
  11. Deleting Email Subfolders in Desktop Gold is not working

    Deleting Email Subfolders in Desktop Gold is not working !!!!!

    Get : "was not understood from the server and error code EC-4001"

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  12. Views

    Provide a way to DELETE the "Views' folder. It opens up expanded taking up 6 lines and is of no use. Currently it can't be modified or deleted.

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    0 comments  ·  Mail  ·  Admin →
  13. The "This is not Spam" button does not work. When I select an email using the button, the email goes back into New emails. After about 5 min

    The "This is not Spam" button does not work. When I select an email using the button, the email goes back into New emails. After about 5 min.
    I need my spam button to work.

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    0 comments  ·  Mail  ·  Admin →
  14. Why does the search box at the right of the home screen go to full screen by itself? Needs to be fixed.

    I don't have a fix, that is your job. Perhaps if you put it back the way it was previous to this display change.

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  15. Why is there no longer any thing to click on to select a group E-Mail address to send mail?

    Please bring back the option to click on Group Address to send an E-Mail to a group. It has disappeared.

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    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. drive

    When I click on a google drive link in an email, the browser can not open it, and it says the browser is out of date, even though my app is up to date. Also, I think it would be great if you could add extension capabilities to the browser so I could have the last pass extension already in the browser when I use it. Thanks!

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    0 comments  ·  Browser  ·  Admin →
  17. WHERE IS MY MAIL?? No mail when I log on. shows up after a wait.

    Program is very slow and there is no mail once I get logged on. Shows up later.

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    1 comment  ·  Mail  ·  Admin →
  18. It seems AOL GOLD causes my FACEBOOK to act very strangley. I used MICROSOFT EDGE and my FACEBOOK works perfectly???

    AOL GOLD causes my FACEBOOK to act in a strange way. I used MICROSOFT EDGE and the FACEBOOK works perfectly??? Guess I'm going to give up on AOL unless they can get this fixed.

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  19. screen too large

    Please put the screens back to normal size....everything is too large and hurting my eyes

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    0 comments  ·  General  ·  Admin →
  20. Automatic open

    AOL now automatically opens the next email. This is dangerous, as it could be spam, etc. We need a way to turn this off, or I am off AOL for good.

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    0 comments  ·  Mail  ·  Admin →
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