AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
-
NO REAL ANSWER TO MY QUESTION, Log int your account did NOTHING! I have nothing extra ON MY PLAN!
Got an email to my FIRST question, WHY am I paying so much. it says log into your account and change your plan, in so many words. My PLAN is very SIMPLE, I have NO EXTRAS and THIS COMPANY DID not help me with ANYTHING! I HAVE TRIED to call.. MANY MANY TIMES!
Sorry you feel this way, one of our tech agents can help you activate all the benefits or help you choose a different option. Please call our team at 1-888-265-3733.
-
When I click on the story about a dog chained, it will not access. Same as last week.
pages will not stay enlarged. To go back on previous story or whatever,
one has to enlarge page and it still won't work. Have done everything
from clearing browser footprints etc. By the time you get the bugs out
of Gold, you will be touting another version. Go back to 9.8.6 and label
it whatever you want. it was the bestTo enlarge a web page you have to press “Ctrl” plus “+” from the keyboard. For the other issues please call our AOL Desktop Gold team at 1-888-265-3733.
-
Deleting emails Aol Desktop Gold is not working properly
When I delete some of my emails it delete some of it but when I delete consecutively it will sometimes delete the ones that it follows that I don not want to be deleted. Please fix this issue, and if you could make the most recently deleted though it's not the most updated date if it is the most recent deleted email when I go to the recently deleted email I can see it immediately at the top of the list.
-
How about this.....
Would it not be nice if AOL sent out a EMAIL to all subscribers, and Apologized for the inconvenience they have caused, and are looking to bring back most of the 9.8 AOL that it seems, EVERYONE LOVED.
Such as Sign On Screen
Favorites at My Favorites, that we could adjust to OUR LIKING.
Screen size from 9.8.
LESS ADS.
Having the System Information logo on bottom task bar.
I could go on and on. But from what i am reading, we are getting responses, "THAT THE ENGINEERS ARE WORKING ON IT." Did ANYONE TEST the AOL GOLD with consumers,…We appreciate you sending us suggestions for features that you would like to see implemented.
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.
Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
-
the new aol gold CANNOT INTERFACE WITH WINDOWS on some basic procedures!!!
my god this product DOES NOT allow u to scan to an email. this product is not allowing me to open a pdf i receive as an attachment to an email. every other aol product for 20+ years had a simple way to attach a picture or a word document to an email. not this one u need to do a work around. so:
1) can't scan documents to email
2) can't open pdf's i receive in email
3) no direct easy way to attach a word document or a picture to an
emailUH THESE ARE ALL FUNCTIONS THAT…
In order to scan documents on AOL Gold, please follow the steps:
1. Open AOL Desktop Gold.
2. Log in using your username and password.
3. Click on Settings.
4. On the General tab click on the Make Default buttons to make AOL Desktop your default browser and/or email client.To attach any type of file open the “Write” window and click on “Attach file” located on the bottom left side of the window.
If you encounter any issues opening PDFs, please call our AOL Desktop Gold team at 1-888-265-3733.
-
How do I determine what version of AOL Gold I have installed?
How can I determine if I have the latest version of AOL Gold installed? I'm hoping each update improves the disaster that AOL Gold was when it was rolled out.
AOL Gold is kind of like Microsoft 8 and 8.1. It didn't work good and thankfully they were quick to replace it with Windows 10.
Time for AOL to do the same thing.You can see if you have the latest revision number of AOL Desktop Gold by clicking on the Help option > About AOL.
In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1589, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
-
You can't unless you let us go back to what we had and those features!!
Can't right click and block anymore! No address book on the side anymore!! The sign on screen just sits there. I really don't like the redesigned mail. Just get rid of it all together and give us back what we had and LIKED!!!!
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
-
After reviewing all comments about the ads, I notice one of the plans, Advantage Premium Plus, for $30.99 offers "Ad Free AOL Mail".
Is this the answer to all the comments/complaints about the "ADS" ?
Offer an New Plan, Advantage Preimium Plus for $30.99 for ad free AOL Mail? Seems like a sham to get more money. Guess that's the way problems are solved. You've got to pay more to fix something. What a sham you guys are.I understand your concern, at the moment we do not have an Ad-Free AOL Desktop Gold subscription. The Ad-Free Mail benefit in the Advantage Premium Plus plan covers only the AOL webmail.
-
We respect your concern that sometimes a headline promises more than the story delivers. Our editors work hard to make aol.com a very engaging page. But if in this case, we missed the mark, we appreciate your bringing it to our attention.
-
control enter should "send" !! :-) just saying
control enter should "send" !! :-) just saying
After composing an email, make sure that the cursor is not in the body of the email (where you wrote the message). You can place the cursor in the To: field and use the shortcut from your keyboard CTRL+ Enter.
-
Eliminate ransomware in news story pop-ups.
While reading human interest stories in the news section I encountered a freeze screen with audio which informed me my computer was hi-jacked and I needed to call a phone number to rectify the problem. The story headline was "find the cat in the woodpile". This is not the first time this has happened. Yesterday the story was about an ancient document. In reading that story the message appeared after the second "NEXT" button. Please make this go away.
This is not an AOL pop up. I advise you to run a virus scan.
-
Help...
I get dozens of e-mails daily like postmaster-relay@uluave.colonished.us all starting with postmaster-relay and then different server. Spam doesn't work....
We recommend setting up a content filter in order to block mail containing specific words and phrases. To do this in AOL Desktop Gold, please follow these steps:
1. Click “Mail” at the top left.
2. Select “Block Unwanted Mail” from the drop-down menu.
3. Check the “Block mail containing specific words and phrases” option.
4. Add postmaster-relay the in the box below.
5. Click Save at the bottom.If you want to permanently block these emails, you will need to set the Blocked Mail option to “Permanently delete blocked mail”, after following the steps above (and click Save again after this). Please note that by permanently deleting the blocked mail, the emails blocked by your Sender Filter and Content Filter will be returned to the senders and cannot be retrieved from the Spam folder.
-
Uhhh , I used to be able to copy/paste pictures from Google images into e-mails .
I am no longer able to do that unless I am unaware of something.
Question : Is it beyond AOL expertise now to enable that feature ?
Do you want to chase off member - customers ?Click on the photo to expand it, select “Copy image” and paste it into the mail compose window by right-clicking > “Paste” or use the keyboard combination “Ctrl+V”.
-
Can't print address book. Can't write mail off-line. Your going backwards. Bring back old Desk Top
Address book won't print. Can't write mail off-line. Please bring back old desk top!
Will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
-
TRASH IT!!!! FOR LAST 3-4 MONTHS I HAVE CALLED AND COMPLAINED ABOUT FAILED SERVICEIN DESTOP GOLD....I AM STILL GETTING SAME PROBLEMS OVER PA
FAILED DEST TOP GOLD AND THE AOL TECH ACKNOWLEDGES MY PROBLEMS WITH "SORRY SIR WE ARE FIXING PROBLEM,,! ONE TECH ADDED THE OLD AOL DESK TOP ICON TO MY DESK TOP SO I NOT USE DESKTOP GOLD. TODAY I CALL IN WITH SIMILAR REPORT OF LOST EMAILS WHICH I HAVE DRAFTED AND TRYING TO SEND. YESTERDAY'S jAN.25 INVESTMENT PROPOSAL WAS SUDDENLY LOST FROM MY PC AND NOT ABLE TO FIND ON BOMGARD....THIS SAME PROPLEM OCCURES 2 TIME IN DEC AND JAN BUT AOL REFUSES TO FIX....MY AOL LOST STOLEN MAIL IS AN CRITICAL IMPORTANT EMAIL TO M.OFARRELL OF AOL....ANY AOL…
Sorry to hear about the continuous issues. We want to put you in touch with our Gold dedicated technical support so they can troubleshoot these issues further. Kindly give us a call at 1-888-265-3733, one of our specialists are available for you as we speak.
-
Stupid AOL, Stupid Service, Stupid GOLD! AOL go back to the cave! browsing session not saved
nothing is working, the email are to slow, changing name doesn't means you change anything to improve the quality of AOL, you just make it opposite, and frankly and bluntly everyone in the forum said it! wht my last browsing session isnt save when the feature is on, all my tabs are eliminated when i'm closing aol and restart. every 2-5 minutes there is a pop windows that gone after second or 2 i am not sure even what the heck it is, but its there!!!
checking if there is an update for the software doesnt work.
how last session…Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article…
-
AOL Gold Support via Phone - Not Efficient
AOL Gold Support via Phone
AOL states if you have an AOL Gold question to call 1-888-265-3733.
When I call 1-888-265-3733 for tech support, I usually wait some time before I am connected. I understand that there are busy times. But the problem is when I do get connected and have a tech issue, I am then forwarded to another number and have to wait AGAIN to be connected.If I call 1-800-827-6364 the first person answering my call IS a tech person and I am not transferred to another department.
The AOL Gold number is a waste of time.
…
We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
I wanted to change by default font when writing an email and get rid of the search box.
I wanted to get rid of search box after signing on and wanted to change default font size when I send email. I was told neither one was possible in Gold. I don't know if that is true or he just wasn't knowledgeable. He was nice but be didn't seem to know what he was doing. Also why do I have to call Tech Support and talk to someone who then says she has to transfer me to someone in TS as she can't help me. That has happened the last 3 times I have called AOL.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
In order to change your default font type and color, please follow these steps:
1. On the top left, click on Edit.
2. Select Mail Settings from the drop-down menu.
3. Go to the “Font and Text” tab.
4. From the Write Mail section use the toolbar to change the font type, size and color.To disable the Search Window go to Edit > Startup Settings > Main Tab > uncheck the Search Window box.
The changes are saved automatically.
-
Hate AOL GOLD
Sending mail, when it works, is terrible and slow. When will I be able to insert a photo in my mail signature!!!!!! RESPOND
Please follow these steps to add a photo to your signature within the AOL Desktop software:
To add a photo in the email signature open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
To resolve the slowness issue, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear”…
-
Gold sucks.....it needs a dictionary with a place to store important words. One should be able to change the word YOU are giving. MUCH MORE
There are soooooooooo many places we cant cut and paste. SHAME ON YOU for making us take a completely unfinished program in place of a wonderful 9.8.2 WE NEED A WORKING DICTIONARY...AND IMMEDIATELY. Impossible to store or psychical change any words that you supply. I believe this is a ROBOTIC answering department because NOTHING has been changed since I have called in and written my complaints about GOLD. I think your GOLD is TARNISHED TARMISHED
We apologize for the formality of the replies, however, due to the enormously high volume we receive daily, it would be impossible for us to send personalized responses to every person who writes to us.
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.
AOL Desktop Gold has a new way of spell checking your emails. This is done automatically, in real time, as you compose your messages. When the AOL Desktop Gold detects a spelling error, the word is highlighted by a red line under it. (Click the link below to see an image for an example) http://o.aolcdn.com/hss/storage/fss/4db80cc33bd37e32201f88ab1843266a/Gold+Mail+-+1%3A2+Spell+Check+How+to+identify.png
To correct the spelling error, right-click the word and select one of the options provided. (Click the link below to…
- Don't see your idea?