AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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New chatroom for folks over 60 from 60s PLUS LOVE 1 We would love to go to this room as the room you have on GOLD same name w/o the 1 !
I would like to quote someone in a chatroom that i used to love to go to. I know this is really foul.....but I need to make a point. ***********: *HAS A HYBRID *** A CROSS BETWEET A HORSE AND A DONKEY This person AND MANY PEOPLE LIKE HIM GO INTO OUR CHATROOM AND TOTALLY RUIN IT; HE PUTS THIS INTO THE ROOM AND IF I SO MUCH AS TYPE...........<~~~~
periods in the room in succession i get a warning that I am putting a URL in the room which I am not. These people degrade good…We have a dedicated team that handles all chat room activity. All reports of possible Terms of Service violations are subject to a verification process. While we do not disclose the details of this process, we can tell you that all reports are carefully examined before any action is taken. You can review our Terms of Service in detail here: http://legal.aol.com/terms-of-service_full-terms/
Remember, you can always reach out to the team that monitors the chat activity by emailing TOSGeneral@aol.com.
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BRING BACK MY FOLDERS
My folders from the old AOL desktop are missing in AOL Desktop Gold. Please bring them back because they contain important information.
Please follow the steps from the help article below in order to import the saved emails, from an older version of AOL Desktop, into the AOL Desktop Gold.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If you need further assistance please call us at 1-888-265-3733.
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aol gold has a mail bug. you can't add items to the address book. It's obvious from the other comments that you're not listening.
Fix the mail problem. You can't add items to the address book.
The issue you are experiencing might be caused by the number of contacts you have in your address book. In the general list of contacts you can add up to 5000 contacts and 300 in each one of your distribution lists. If the problem occurs when trying to add a contact in the general list, please try to delete a few unnecessary/unwanted contacts before adding a new one, and if the problem occurs when adding the contact in a group that already has 300 contacts, please create an additional group (you can add up to 100 groups) where you can add more contacts.
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web developer and software engineers- address book not showing the same addresses as on the old aol desktop with old emails also. everythin
address book not showing the same addresses as on the old aol desktop with old emails also.everything was changed to email addresses only. kindly fix. bring back the same feature as like of the old aol desktop. very unhappy with Aol Desktop Gold. I love my 9.8.2. Gold Sucks!!
It is possible that some contacts were saved offline in the old AOL Desktop (version 9.8 or lower). Since the option to export the address book from the old AOL Desktop is not available, we recommend opening the Address Book in from the old AOL Desktop (there is no need to sign in, in order to open the Address Book) and after retrieving the missing contacts, manually add them in AOL Desktop Gold (they will be saved on the server, and can be accessed from different devices)
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Where is the crop picture option?
We used to be able to click on a picture in email and not only resize it but crop off excess bits of it. Now we have to highlight and pull to make it larger or smaller, but there is no crop option. We still can't insert backgrounds, font choices are still limited to just 10, you often can't cut and paste from one place to another, when forwarding an email there are blue lines on the left margin that can't be eliminated. I know you don't care that 99,9% of us hate this aol gold, but we have continued…
In order to use the crop image option, please follow these steps after embedding an image in the Write mail window:
1. Click on the embedded image from the Write mail window.
2. Select the Edit Image button below the picture.
3. Click on the Crop button on the top left corner of the image. -
UNTIL YOU IRON OUT ALL THE BUGS THERE SHOULD BE NO CHARGE OF $4.99 WHERE THE **** IS THE REFRESH BUTTON ON THE GOLD
WHERE THE **** IS THE REFRESH BUTTON AND THE ICON TO FORWARD A WEB PAGE TO SOMEONE, ON THIS NEW GOLD. NO CHARGE OF $4.99 SHOULD BE REQUIRED UNTIL YOU CORRECT ALL THE ISSUES. GIVE BACK 9.8.2 UNTIL YOU HAVE A BETTER PROGRAM TO OFFER. THIS IS A RIP OFF AND I'LL BE LEAVING AFTER THE FREE 30 DAY TRIAL UNLESS THESE THINGS ARE FIXED.
To refresh a webpage, right-click anywhere inside it and select Refresh from the pop-up menu. In a URL for a website, first open the webpage then click on the Heart shaped icon on the top right corner of the page and select “Insert in Mail” from the pop-up menu.
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Newest Update??
I just noticed (looking at "About AOL") that there has been another update. Exactly what has been changed? I have seen NO changes. Still the same problems. Does AOL ever send out a notice as to what the "updates" are? That would be helpful.
The latest update (Revision 11.0.1567) contains several fixes for the autosave affecting typing speed when composing mail, improved performance for performing actions on many items in mail, incorrect mail count and mail not listing in folders.
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Don't make the "bold" icon disappear when I use it. Same for other icons.
Keep the BOLD, ITALICS and underline icons visible after I've used it.
I want to add my picture to my signature....
I want to see the "attachment" advance so I know it's working.
I want to be able to begin writing another email while an existing email is posting.
I want the icons to and directions to be in darker print. I have vision problems.GOLD is NOT BETTER....
Thank you for your suggestions. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
To add a photo in the email signature open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
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I want to delete my E-mails. After I read and E-mail, I often want to respond to it later.
Do you already have a place I can check off that will allow my E-mail to remain untill I decide to delete them
The emails are not deleted automatically in AOL Gold. Once you read them, they are moving in your Inbox from New to Old. You can pick them up from here and respond to them or delete them later.
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Gold is terrible.
Since Gold has been instituted it takes me 2 or 3 times to sign in. Also, I often have to click on websites many times before they open. Gold was supposed to be the answer to all of AOL's site problems. It isn't. Please fix all the bugs. I pay for AOL each month - that's right I'm a dinosaur - and I can't see paying for AOL anymore with all the past and present problems.
Try to clear the footprints in order to solve these issues.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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We’d like to look more into this. Please report this problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button in the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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icons in the carousel can't recover
member wasn't able to see the icons up above the carousel ! if there is only way for us to keep it despite of loosing the previous installation please help us !
- member and tech support !In order to import your carousel icons from an older version of AOL Desktop, please follow the steps from the following help article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information
In case you no longer have the old AOL Desktop installed on your computer, you will not be able to import the personal data from it, and the carousel icons need to be manually added in AOL Desktop Gold. (edited)
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AOL DataMask Screenshot Issue
AOL DataMask Screenshot Issue
When I use DataMask and try to make a screenshot on Dell’s website, it would not work. And, I did put an X in the appropriate screen block option and also selected Exit in the notification area. Furthermore, I can make a screenshot on any other website or document. I use Windows 10 and AOL Gold.
Below is one Dell’s website where I could not make a screenshot.
http://www.dell.com/support/home/us/en/19/quicktest?c=us&l=en&~ck=mn
Please fix.
Jerry
1/22/18Besides disabling DataMask, please also turn off the Screen Capture Protection from within AOL Desktop Gold. To do that, follow these steps:
1. Open AOL Desktop Gold and sign on.
2. Click on the Edit button on the top left corner.
3. Select General Settings from the drop-down menu.
4. Go to the Premium Security tab.
5. Uncheck “Enable Screen Capture Protection” (changes as saved automatically).
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loaded new gold, now 5 years of new mail is gone,,, where did it go and how do i get them back
why did aol change this,, the 9.8 worked just fine, this sucks and i am going to learn about other gmail and others and be done with this ****,,
Let’s try to see if we can recover the missing emails. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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Issue 1: I called the 1-800-8276364 and four consecutive times and was told my "expected wait time was less than six minutes" -- I believed
Issue 1: I called the 1-800-8276364 four consecutive times and was told my "expected wait time was less than six minutes" -- I believed and waited until the same time happened the FIFTH time!! Why?
Issue 2: The message I received when I up-graded to AOL Desktop Gold says the four names on my subscription (besides my primary name djFilimon) are recognized for Gold access. However, when I attempt to log on the names the log-on attempt hangs up and will not connect. Why?We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
The AOL Desktop Gold team phone number is
1-888-265-3733. Our experts are available 24/7 by phone. -
My problem(s) with GOLD AOL.
1,..do not let to know who sent the original email, no address in
it, please
2,..put back "letter to wait to be send" where it was before, or changed
its name (Drafts) for itopen them!
3,..leave out "Advance User Mail", people who DO NOT read or write
English, afraid to open my emails,because they see not who sent it
and DELETE all of them without
4,..not register my password, it have to repeat it all the time!We will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
To change your display name go to:
1. https://help.aol.com/articles/aol-mail-mail-settings
2. Expand Display and Sound Settings | How do I change my Display Name.
If you cannot register your password please call at 1-888-265-3733.
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AOL Gold is ****
When writing an Email why can i not click once on "subject" and start typing. I always end up typing the Subject in the text instead. 9.8.3 was not this way!!
Please try to clear the footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Does anybody look at these?
Do you ignore these feedbacks?
We take every feedback seriously and share it with the concerned team. We are updating AOL Desktop Gold every 2 weeks, please continue to send us feedback on what features you would like to see implemented.
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Why can't I put a photo on my mail "signature" like I was able to do with your old and BETTER aol????
Why can't I put a photo on my mail "signature" like I was able to do with your old and BETTER aol????
To add a photo in the email signature open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
- Don't see your idea?