AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1470 results found
-
The shortcut on my desktop keeps disappearing. This is ridiculous.
The shortcut on my desktop keeps disappearing. This is ridiculous. What bad software this is.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
I have a person using another of my Email Addresses and I get dozens of email from Facebook intended for her?
How can we get her to stop using my Email
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Every time I return to the computer I get a message "Error retrieving Account Info" WHY?
Every time I return to the computer I get a message saying "Error retrieving Account Info. Why?
That's the reason I cannot pick up my e-mail when I'm away from my computer. which I could on the old Aol which was free. I hate to pay for something which is worse than the free version.I’d like to have one of our Technical Support agents investigate this error. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
For the second time, AOL will not save my Custom email message. WHY IS THIS HAPPENING? Anything to do with the hack?
Fix the problem in the first place.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
This version of AOL is very challenging
This version of AOL is very challenging. I have watched as several problematic issues have been resolved, others persist.
I have designated my email to font: ‘Arial’ 12. Your program is ‘defaulting’ to a font which is not even available in your drop-down list: ‘Segoe UI’- 10
I have to take time each email to override this as I compose each email. As I reply to emails; the fonts are also changed from their original to smaller, often different styles. Very time consuming to correct.
Email ‘signatures’ are also a big problem. The large reduction in available fonts, from prior…I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
please provide a full screen whats the matter with your techs!
Your new upgraded AOL does not provide a full screen I am going to cancel my account if you do not provide a full screen!
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733.
-
It sucks, It keeps freezing/locking up. I have to go to ctrl/delete/alt log out and start over, i have to put my e-mail and password in each
It sucks. It keeps locking up. I have to hit ctrl/delete/alt and log out and start all over. I have to put my e-mail and password in each time.
-
Gold is ****! Buffering every two minutes! Won't download! ****!
GOLD is *! Buffering every two minutes. Won't download or show mail! *! I'm cancelling.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
The platform is back to taking a long time to load emails. Also, now address are being dropped off my mailing lists.
Please fix the platform so emails will load in a reasonable time and stop email addresses from being dropped from my mailing lists.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Since I have moved. my address and landline phones do not apply. HELP
give me a change of address and phone # so i can use AOL.
One of our support agents will be able to assist you in this matter. Please call us at 1-800-827-6364.
-
Err3 error.. what the heck is that about?
When trying to get a piece of email to go to my waiting to be sent folder I got that message. Why should there be any delay or error sending mail to my waiting to be sent folder? Why isn't it going through immediately? This doesn't happen all the time, but it shouldn't happen ever at all for any reason.
If you still encounter issues with opening emails please call the AOL Desktop Gold team at 1-888-265-3733.
-
LET SOMEONE KNOW SOMETHING
Today I was installing a new alarm and security system at my home and had to use my AOL email address several times. I couldn't get either system UP AND RUNNING because the companies I was dealing with COULD NOT VERIFY MY EMAIL ADDRESS???? A few days ago, my credit card was compromised and it was cancelled and a new one issued. About this time AOL trys to draft my credit card account on the old number, which was no good. AOL SAID NOTHING, I GOT NO NOTIFICATION......."NOTHING".....THEY JUST CUT OFF MY SERVICE right in the middle of what I…
We would like to better assist you. Please call us at 1-8000-827-6364.
-
Please tell your it staff to figure a way to block the full screen red security alert hoaxes. It come up multiple times per day
There must be a way for your staff to identify the source of the annoying almost full red screen "security alert" hoax messages.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
-
Too often I am locked out of my account. I submit my password as I believe I have annotated and nothing works. I am getting tired of AOL
Please stop locking me out of my account. I am beginning to hate AOL because of its inconsistencies.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
You're blocking US Weather. gov. The Federal Gov't weather site. Really? How silly.
You're blocking access to the US Weather Service. Weather.gov. Too dangerous. Get serious. Goodbye.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Cannot remove photo from background once selected. AWFUL!! How to return to default?
Restore default settings ability.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I have about had it with your service. I get, "an error occurred while processing this directive". I haven't seen my finances in three days
Can't get online, can't get the homepage, this is ******** and you are charging me for it. I've had it!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call one of them at 1-888-265-3733.Our experts are available 24/7 by phone.
-
These instructions make NO SENSE TO ME... tried it and didn't work:
To add a photo in the email signature… open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
If you need further instructions call us at 1-888-265-3733.
-
you are becoming more sloppy as time goes bye
I need help with sign on screen. when i sign on i get the red window "AOL no longer uses this version " i have the gold and i can go around
but i would like to be rid os this windowI would like to have an expert technician assist you in this matter. Please call us at 1-888-265-3733.
- Don't see your idea?