AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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AOL is not preventing spam from Japan (.jp) going into SPAM folder
Lately, I've been receiving excessive emails from Japan (.jp) in my SPAM folder. This type of email should be blocked from even going into my SPAM folder.
In general, the amount of all emails going into my SPAM folder varies from a few a day to literally 100 per day. Why is this count so inconsistent?
Please mark these emails as Spam and our Spam detection will start to remove them from your mailbox.
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Email AOL - How?
How can I email AOL a general question? Please respond.
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AOL DOWNLOADS
I had to delete AOL because I thought software was corrupted. I've been trying to download AOL Desktop Gold for two days but can't see how to do it without downloading other *. You need to have a site so people can find it and download it easily. Frustrated and ***.
You can always download the software by browsing to Here
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New update resets all of my preferences?!
WTF?! All of my window size and position settings were reset with the latest update, as well as other preference settings?!! DON'T DO THAT AGAIN. It's a huge inconvenience and a bonehead mistake by your programmers. STOP RELEASING UPDATES WHEN THEY ARE CLEARLY NOT READY. Ain't nobody got time for this shizz. 😡😡😡
Please use the Report A Bug option from the Help menu. This will send us information about this issue that will help us determine the cause.
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Browser/Email problems
I'm having a number of problems. When I delete one email from my mailbox, it frequently deletes the next 2 or 3 as well. Loading emails to read often requires several attempts since the email shows up blank. Pages I am reading often close out with an aol search error message even though it was loaded correctly. The system has slowed down.
Please use the Report a bug option in the Help Menu. This will send us valuable information necessary to determine the cause of the issue in order to find a solution.
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Enlarging a page
When I try to enlarge a website by using the square box next to the red X, there's a pop-up showing a multiple split screen overlay. Please omit the split screen feature. All I want to do is enlarge the page like before.
This is a result of the windows magnifying functionality.
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unable to print a web-page
aol desktop gold can detect and print an aol website or page but other than that it leaves blank page when attempting to print
Hi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/ where you can get in touch with us by tapping on the "Contact Us" button.
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Adg is not working properly
When i am opening ADG , it is not showing the mails and such , I have to restart my computer for itto works proprly
Please use the Report a bug option in the Help Menu. This will send us valuable information necessary to determine the cause of the issue in order to find a solution.
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I am disappointed that it seems the old desktop gold is gone, and what I get is the form that's accessible online when going to aol.com. I
I'm afraid I don't have an idea for you. It seems it isn't worth my while to stick with my old paid aol membership, if I have to have the welcome screen be the same as the free one online. I'm still on the fence, but I think I may cancel after 25+ years of membership.
We continue to add new features as well as maintain the security components within AOL Desktop Gold to keep our users safe online. If there are specific features you would like to see added, please submit them through this user feedback.
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aol news is terribly biased, trump winning the election is ninth news article today
AOL should be unbiased in news reporting. Trump winning the election received a ninth place reporting article behind all the democratic wailing and moaning.
Our AOL news staff have been making major changes in order to reduce some of the biased news that is out there. Please stay tuned as we hear you and are making changes.
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AOL Desktop Beta (allow installation on Admin accounts)
Please allow the installer to work on full Admin accounts. Trying to test it in CrossOver for Linux but the installer wont work due to that.
Installing the AOL Desktop Gold software as an Admin can have some adverse effects due to the installation location being different for Admin than a normal user. We recommended that you install the software as the same level user that will be launching the software each time.
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After reviewing this issue, we have determined that the root cause is due to a change in Windows print behavior. We are working them to understand why windows print preview is causing this issue.
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AOL freezes when I try to send an email even if it does not have an attachment.
Fix AOL. Improve the server. Get a faster and larger main frame.
Why are you asking me?Please use the Report a bug option in the Help Menu. This will send us valuable information necessary to determine the cause of the issue in order to find a solution.
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adding favorite
Cannot add favorites because I am told it cannot be accepted.
Please use the Report a bug option in the Help Menu. This will send us valuable information necessary to determine the cause of the issue in order to find a solution.
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Scam Messages
I get at least 3 scam messages every day. The say I won something, an account of mine will be cancelled or my my computer has several viruses. I need to contact them immediately. It would be nice to be able to report these to AOL and once verified by AOL do not allow them through the system at all. Some probably use different addresses but AOL should be able to quickly identify them all by the common message. It is time for the various email networks do something.
Hi there! We are sorry to hear you are encountering these issues. Our suggestion would be to access our article regarding these kind of situations at: https://help.aol.com/articles/protect-yourself-from-internet-scams. We hope this will help you out.
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will not send emails to gmail accounts
will not let me send email to gmail accounts said MAILER-DAEMON
Hi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/articles/what-is-a-mailer-daemon-message-and-why-did-i-receive-one . Do make sure the recipient email address is still available or is written correctly.
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I have Desktop Gold...paying for it! However, I do NOT seem to have any of the features of "Gold". Maybe I do not have the correct version?
I have Desktop Gold...paying for it! However, I do NOT seem to have any of the features of "Gold". Maybe I do not have the correct version? I am currently on 11.1.4687 Please advise!
Janning197@aol.comHi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/search?q=aol+desktop+gold&submitIcon=&rp=&s_chn=prt_bon&s_it=comsearch . You can also get in touch with our On Call Premium Support by tapping the "Contact Us" button.
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Unable to add multiple email addresses
When I try to add multiple contacts into the " To" line the line moves in the content box after typing 2 contacts, and then i need to click again on the " to" line and type in another contacts, then the bar moves again
Hi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/ where you can get in touch with us by tapping on the "Contact Us" button.
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Carousel on Aol Desktop Gold
my computer was hacked and after that my aol desktop gold not orking properly the carousel on the aol desktop gold is too small and whe i print an email as per tech support report a bug but theres also an error message
Hi there! We are sorry that you are experiencing this situation. We would suggest that you access our help site on help.aol.com where there shall be a section regarding Desktop Gold.
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