AOL App for iOS
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
301 results found
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Copying web links
How do I copy and send a web link that been sent to me in email? This wonderful new update doesn’t allow me to view the address bar after I click on the link..:
We cannot replicate your issue, uninstalling and reinstalling your app should fix this. Also, to copy a link just hold down on the link until the Copy option appears.
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Big fish casino
When they send me a add for free chips I click on it sends me to App Store to download instead of going straight to game I do not get my freebie at all this way why is this it used to work fix this plz or I might have to find one that works ty
Thanks for reaching out. Regarding your issue, you will have to reach out to Big Fish Casino support team.
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Please remove the account, then manually re-add it by following the steps from the article below (Click on Setup Manually to see the steps): https://support.apple.com/en-us/HT201320
In the process of manually adding the account, please use the IMAP settings outlined in the Step 2 section of the following article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
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I need to change my email current address to the new one. Which means I need to delete my old address out ASAP
My current address is Verizon. If I remove it do I have to pay for it??
You can cancel your account and then subscribe to a new one.
For information on cancelling your AOL Account, please view our help article: Account Management: Cancel or reactivate your AOL account -
https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-accountThere you will find instructions on how to cancel and change information on your account.
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Drafts
My draft folder is stuck on one
But when I go into the folder the folder says it’s emptyI have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
*******@aol.com
Cannot delete unused folders.
The feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.
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Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
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Email attachments
I’ve sent 2 emails with 2 photo attachments recently and they don’t show up in my sent items so I don’t even know if they actually were sent. Nothing in my drafts folder either.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Certain AOL Advantage Plans are eligible for a complimentary AARP membership. To view what your AOL Plan has to offer, check out your personalized AOL MyBenefits page at mybenefits.aol.com. Here’s more info: https://help.aol.com/articles/aarp-member-benefits-faqs
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Deleted emails keep coming back
Every time I delete my emails, they come back, I have to delete them several times before they go away.
This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.
POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.
For help with configuring the account as IMAP, please…
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PDF, Word, Excel files attachment option
When sending an reply or mail from Mobile and try to attach File - only photos folder option available and not able to attach PDF, Word or Excel files .
Needful PleaseOn iOS running devices you can only attach Pictures or Videos.
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Make it compatible with IPad. Especially the Calendar i can’t access it at all from my browser on iPad and I don’t own a computer.
AOL isn’t very compatible with my iPad but my iPad is my only computer now. It has a browser and I use it to access AOL.com But it will not show me my contacts and calendar. It’s sending me alerts from 2004 and won’t let me modify those alerts so I have to delete them daily. It’s extremely aggravating. Contacts won’t sync and the app also doesn’t work for those two things. AOL, please move into the future, iPads and tablets are replacing computers.
The Calendar is not supported int the AOL app and to view your contacts you will have to access your account on mail.aol.com from your iPad’s browser.
Also, to manage your notifications you can go to Settings > Notifications. -
App says try again!
I’ve tried logging into my email through the app since it would be more convenient. Email and the password is correct but every time I try to sign in it ends up saying “there was a problem, please try again later.”
The app is updated. This is frustrating please fix it!I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Not working
When you tried to read an article and it says continue to read after scroll it shows nothing but other articles the remainder of the article is absent. This has been going on for a week please correct.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Preview problems
No matter what I do in settings, the mail preview on my lock screen shows so many lines of the email. I only want to show sender and subject. Been having this issue for about a week now.
Here’s how to change message preview:
1. In the upper left, tap the Menu icon Image of 3 horizontal lines.
2. Tap Settings.
3. Tap Message Preview.
4. Select your preview choice.
5. Tap the Back arrow to save. -
This message is from a trusted sender.
This message is from a trusted sender.
Aol.®
Your email account has sent out spam emails
to a list addresses that you don’t recongnize,!!!You're getting this email to make sure it was not you.
It's required that you reply within the next 24 hours,
We will suspend access to your account
If we don't recieve your reply within the given time frame,
We would appreciate your immediate attention to this matterReply and let us know
We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Here is the article to best help you:
AOL Help: Email and Viruses Protecting Your Account http://aol.it/1vrb2fk -
AOL doesn’t recognize my email address
Sometimes when I send an email, it gets rejected with a notice, “AOL does not recognize the address “myaoladdress@aol.com” and it goes into “Outbox” or “Unsent”
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Delete email from lock screen banner
When I select “Delete” from the options for an email on the lock screen banner notification, the email still shows up in my inbox as “Read” and does not delete. I then have to delete it from the inbox, making an annoying extra step.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Arrow missing on reply
Greetings,
An arrow used to show after replying or forwarding an email from my iPhone 7. We have had this aol account and app very long, it used to work. It was handy to know when checking emails to note which were taken care of and which needed attention. We made no changes it just stop showing up on the app, it shows when responding from the computer.
Thank you,
Jen
West Coast Martial Arts AcademyI have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Replying to a person’s email
Why is the sender email address not shown when replying to the original sender’s email? I have to fish it out of my contacts. Especially if there are multiple addressees as in a reply all message.
Hi there. That should not be the case. I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
- Don't see your idea?