AOL App for iOS
Aol App
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
301 results found
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Can’t log on now
App no longer works w broadband
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
On Accessing Folders
List “Folders” in support area to enable quick access. Your present method, if it exists, is difficult to find. Your answers to faqs do not provide a clue. Your related feedback mentioned “swiping”. Where is description?
To access your folders simply click on the Inbox tab, and select Folders. To create a folder
1. Tap the Mail icon Image of the Mail icon in the AOL app.
2. Tap the Back icon.
3. Tap Folders.
4. Tap the Add icon +.
5. Enter the folder’s name and tap Return on your keyboard.Folders can’t be deleted from the app. To delete any folders, you’ll need to go to mail.aol.com on a computer.
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Unable to attach file attachment
I am currently unable to attach document files to my emails using AOL Mobile. Not sure if I’m doing anything wrong. Never had this problem in the past. Please advise.
In the AOL App you can only add photos or videos.
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View
I have called and searched..no one has helped me. The appearance of my email address is wrong when I send a email. How do I changed it?
You may want to try changing your Display Name. Go to https://help.aol.com/articles/aol-mail-mail-settings and expand Display and Sound Settings | How do I change my Display Name?
If you’re using your email on different platforms (such as a smartphone, tablet, or Outlook) please check your settings on any email program to make sure that you haven’t changed your display name associated with it.
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Confusion
I cannot figure out how to delete some things from my contact list and I’ve searched and been round and round and can’t even find a way to email you but this. All I see is the contact list but no way to edit. You say 9.3 app is needed but the highest number at the App Store is 5. Something ????????????
To manage your contacts list, you will have to access your account from a desktop computer.
Also, the 9.3 version is for the iOS operating system and 5.5.1 is for the AOL App version. -
Once you’re viewing the news tab if you tap Home to return to your home screen the next time you go into the app it will start on news instead of mail.
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Thanks for the feedback. We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would. But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.
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Print function improvement needed
I tried to print an email. So I selected the info and then selected print.
Your response was no printer found.
Then it tried to air print and found my daughter's house printer, not my HP print app printer.
Can you make your app let me select from my wifi based printers and network printers instead of telling me my five different printers are not found.Hello there, please make sure your HP printer is connected to the same wireless network that your mobile phone is using.
Additionally you can check if the printer is setup properly, by trying to access it from another device on your network.
Thank you.
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Mail always late
The mail arrive time always seems be
Way behind the sent time. How often does the app on iPhone check for mail?I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Swiping
Put flag option back with swiping left
That feature is still available. If you are having trouble using this feature a quick uninstall and reinstall of the AOL App should fix your issue.
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SPAM
Since downloading and utilizing this app my SPAM mailed has increased tremendously!! Please install stronger filters!!
We are continually making changes to improve your experience.
If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.
For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article: https://help.aol.com/articles/aol-mail-spam-and-privacy
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Merge email
You’ve forced me to use the app. I hate it. It’s not a matter of getting used to it either. I want old and new emails together by date received. Also with all you add, news and **** the viewing area is too small. I’m soon leaving AOL. I guess that’s what you want. I’m glad I’m not paying for it!
Please follow the steps below in order to change your Inbox Style. Please note that in order to perform these changes you will have to go to mail.aol.com using a desktop computer.
1. Go to your AOL Mail inbox.
2. Click Options | Mail Settings.
3. Click the General tab, if not already there.
4. Next to “Inbox Style,” select Use Unified Inbox style
5. Click Save Settings.In case you’re not sure how to do this, here’s the help article: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view
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Notifications
Hi the aol email app notifications are not working again. I need my notifications to show even if my phone is in locked mode. Ever since the recent update to the app, everything has gone wrong with my notifications. They are important for my job, I need them to work. Can you guys do another update for something to fix this like ASAP? Please please please. I would really appreciate it if you guys can fix the notifications. Thank you.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data or vice-versa -
It’s automatically quit
Automatically application is quitting... can you improve its stability...
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
How do I make mail go to the iPad mail folder?
I have been with AOL for years and thanks. There are two. Things with this app that I don’t care for.
How can I make new mail show up on the iPad dashboard? Having to go to the aol mail button is a pain.
How can I make the mail automatically open expanded to full screen? The added steps are a pain.
Thanks
Den
Thank you for your feedback about the features of the AOL App. We’re always interested in opportunities to improve our products and services, so we appreciate when our users take the time to share with us. We will make sure that this gets to the appropriate team for review.
In order to move apps around press and hold on one app until they all start to jump around. You can then drag and drop icons around the home screen, move them to the dock, or drag them over to another page.
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Mail not being sent-help needed
Until today never an issue.Now no mail is sent out via the app. Several tests sending to personal and close friend accounts, nothing arrived. Help needed
Please uninstall and reinstall the app. If the issues persist, please advise the email recipients to check their Spam and Trash folders.
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Help!!!
I read all I could online and still can’t figure out how to se ALL my mail. I see only the ones not read. I want to also see the ones I have read. Settings not intuitive.
Please tap "All’ in the upper left corner and choose the filter you want.
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How can I delete more than 1 email at a time? Or empty folders?
I can’t find any way to get rid of my 4000 emails except one at a time. Then hoe do you get rid of deleted emails?
Here is how to delete multiple emails:
1. Tap the Mail icon in the AOL app.
2. Tap the folder your message is in.
3. Tap the box next to the messages you want deleted.
4. Alternatively, tap Select All after selecting the first message.
5. Tap the Delete icon at the top of the screen.
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Name change..
Please contact me..***@aol.com. Need to change my aol name..it’s just to hard for some people and I have to spell it out..
AOL usernames cannot be modified, however you can always create a brand new AOL account.
Here’s how:
1. Go to the main AOL page.
2. Click Login / Join in the upper right hand corner.
3. Click Sign up at the bottom of the screen.
4. Enter and submit the requested information.
- Don't see your idea?