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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
177 results found
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Ut Oh looks like something went wrong..... once again. All I want is my email, not cute error messages, Ut Oh PO'd agin.
Wish I could sign IN
Please try clearing your web browser’s cache and cookies:https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If clearing your cache and cookies doesn’t work, try using a different web browser. Make sure you’re using the newest web browser version: https://help.aol.com/articles/download-or-upgrade-your-web-browser -
How about letting us into our AOL Mail!
How about letting us into our AOL Mail! I am a paying customer and would like to get it.....what do you think AOL?
Please try clearing your web browser’s cache and cookies: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If clearing your cache and cookies doesn’t work, try using a different web browser. Make sure you’re using the newest web browser version: https://help.aol.com/articles/download-or-upgrade-your-web-browser
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Why is AOL sending me e-mail that someone like a comment I made on an AOL News story?
How do I adjust settings so they don't send me these notifications that someone liked my comment?
Click on the arrow next to your name in the comment section and select settings from the drop down menu and next to “get emails when” uncheck the options.
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can you stop the phishing scams from popping up when you click on a news story on the AOL main page, It happens all the time.
Many times when i click on a news story on the AOL main page I get a phishing scam alert that my computer has been infected and i need to call this tel number immediately and to not turn off my computer. Can't AOL stop this from happening?
If you have an antivirus software on your computer please run a scan and check if you have any issues on it.
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How does one turn off AOL Datamask to allow a screen copy?
How does one turn off AOL Datamask to allow a screen copy?
The DataMask OPTION screen allows you to change the product settings.
Prevent Screen Capture – When the Prevent Screen Capture option is turned on you will see a green check mark. This means malware is unable to capture a screenshot of your computer screen. You are also unable to capture screenshots on your computer screen. To turn off this option, click the green check mark to change to a red X. You may turn this feature on or off at anytime. Learn more here: https://help.aol.com/articles/using-datamask-by-aol -
'AOL.com is not Responding due to a long running script'
'AOL.com is not Responding due to a long running script' getting this message a lot when i try to view my email. Clearing catch does not help. This only started recently. I use AOL mostly for email, and this is getting annoying.
Please make sure that you have the latest version of the browser installed. Also, you can try on a different browser.
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We have a couple of troubleshooting steps for you to try.
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: aol.it/1KTJUg6**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox,…
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Weather forecast is awful. Daily shows 100 percent chance of rain but hourly shows zero chance. This happens daily. Per cent meaningless
Have the hourly forecast be consistent with the daily. Who cares if the chance of rain has passed, but the daily still shows 100 percent
We are unable to replicate this issue. Please clear cookies and cache and try again.
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having problems with homepage.pics move forward but text does not...how to talk with customer service?
looking for customer service, my home page not working properly. Been with AOL for 30years, love it...
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your home page isn't working right its showing the same head line for every story
your showing the same headline for every story in the 81 on your page that we go through
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser . Also make sure that you have the last version of the browser installed.
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Request for recovery mobile number..
Not everyone has a mobile number and, if they do, not everyone wants the number used. I suggest that this not be asked.
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
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We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
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Pictures and text are not changing as they should. All other sites working OK, so I thought I'd contact you.
How to disable adblocker on AOL? Didn't know I had one. Thanks
Click on the 3 dots located in the top right corner of your Chrome browser. Click the More Tools-Extensions link in the left navigation pane. Right-click the AdBlock add-on name in the list, then click the Disable button. Click the Disable button in the confirmation window to disable the Adblock add-on.
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First, please try clearing your cookies,cache and history: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
After that, go directly to aol.com.
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DO THESE ERRORS EVER END ??????
An error occurred while retrieving your messages. Try again.
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
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after logging on view option
When I logon to my aol account, I want to go to my email account. I do not need or want to see the news feed. I just want my email.
Please consider fixing this.I do not want have to click this and click that to access my mail.
You can easily disable the ‘Today on AOL’ news feed by following the steps below:
- Click the ‘Options’ menu located in the top right corner of the screen
- Select ‘Mail Settings’
- In the ‘General’ tab, uncheck the ‘Show me Today on AOL when signing in’ featureThis will allow you to go directly to your Inbox when signing in to your email account.
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I'v had AOL for a long time. Why do my comments automaticly delete when I go to another news story
Make my comments stop deleting when I change news stories
Please note that the comments are ordered by default as “Best” , make sure to order them by “Newest”.
Also keep in mind that images and some comments will be flagged in our system prior to becoming public. Here are some reasons why your comments may be flagged: – Language (Examples may include: all caps, inappropriate words, etc.) – Suspicious IP – Any Image In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services. For more information, please view our community guidelines: http://legal.aol.com/community_guidelines/.
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Please send us an email at aolsupporthelp@aol.com with more details about the issue you are experiencing.
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I think you have been hacked
1/13/19 Today when I signed in noticed in the comments section that often am not coming up as myself but anther member with access to their email. This is a real violation of privacy and noticed another member asking about it on the boards so it is not just me.
Please try clearing your cookies, cache, history, and footprints. To do so, go to: aol.it/1KTJUg6 and then log in again.
If you still encounter issues contact us at: aolmailquestions@aol.com
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not seeing all Aol pictures
Not seeing all aol pictures
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
- Don't see your idea?