AOL Help

AOL Help

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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


  1. Why are you rejecting my posts! Answer please!!!

    Answer why my posts are being rejected!

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  2. Moderator is blocking my post for no reason.

    My post are blocked for no reason.

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  3. 7th ranked

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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. re the font size of the aol software NOT the email section

    I sent in a comment that was added to another answered question but mine isn't for the same reason so I'll ask it again. This has nothing to do with the font size of an email. It has to do with the font size of the Welcome page - is there any way to change the default settings for the welcome page to make it larger? My husband can't see it very well because it's too small. We know about the Ctrl and rolling the mouse but is there any way to change the default setting in the software?

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  5. What is going on in the comments section?

    So many people are stating the same thing here!! Will anyone from any company that is aol, respond and do something about it!!
    There are horrible comments from mostly republicans, because the absolutely trash democrats. Why are you allowing this? And are these comments generated by republican groups/bots? It would make sense if republicans were behind this situation. These people then flag all the democrats so our voices don't get heard. Hello! Anyone in there?

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  6. Problem accessing Chat

    Good idea to have an agent aveailable when neding to use AOL chat.

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  7. Stop censoring comments just because they differ from MSM narrative.

    Unblock me on the comment section. Censorship is un-American!

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  8. Saved Mail deleted by mistake

    How do I recover deleted Saved Mail.

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  9. your customer service is HORRIBLE

    Your customer service is HORRIBLE

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  10. HELP should be free or else it forces us to go to gmail when we would like to stay with AOL.

    I need help to unfreeze receipt of emails after I was hacked. But I can't get help without signing up for free trial and giving cc information, which means I have to switch to gmail after 30 years of using aol, which I would prefer not to do. You need free AOL help.

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  11. by not censoring anything a conservative says

    be a neutral site and hear both sides

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  12. AOL Help is useless and a waste of time

    Why doesn't AOL be honest about providing help. From the get-go, admit that you don't want to answer help inquiries. Being forthright about such matters would save a lot of time and effort. I'd appreciate honesty, in fact much more the dancing that AOL currently uses. You might even start a trend! If you don't want to help (or can't!), say so.

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  13. Password reset

    it is really poor customer service to not help reset a password. Forcing users to sign up for a service that they may not need or use ever again does not make a person want to use your services. There are other free email accounts that can be used in your place.

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  14. UNABLE TO OPEN ATTACHMENTS IN AOL MAIL WHY?

    OT SURE WHY BUT I'M UNABLE TO OPEN ATTACHMENTS IN MY AOL MAIL. I HAVE BEEN WITH AOL SINCE 1995 AND HAVE NEVER HAD THIS ISSUE. MY COMPUTER IS AN IMAC AND HAVE USED FIREFOX, SAFARI AND CHROME WITH SAME RESULTS. I HAVE REBOTTED THE COMPUTER SEVERAL TIMES AND CLEAR ALL COOKIES, CACHE ETC WITH SAME RESULTS. ALL MY SOFTWARE IN THE COMPUTER IS UP TO DATE AND HAVE NO ISSUES OPENING DOCUMENTS OR FILES ON THE DESKTOP OR EVEN ON THE INTERNET. NOT SURE WHAT IS MY NEXT STEP. CAN YOU ASSIST ME PLEASE.

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  15. 33rd ranked

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  16. for 6 months aol blocking my posts

    for 6 months aol blocking my posts

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  17. 51st ranked

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  18. In AOL Help you quote, 'make a POSITIVE change'

    POSITIVE change?? Would you PLEASE stop all your NEGATIVE, and BIAS, hateful conservative bashing, Trump bashing news articles on the front AOL headline page that I access as my start page? It's disgusting!

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  19. Blocking posts that are innocuous. Why?

    I can understand blocking an insensitive or harmful post, but to block ALL posts is censorship. Blocking a political post now and then I understand, but to block ALL posts, no matter what is ridiculous and as a paying member of AOL, I want my posts to NOT be blocked. Please unblock my account now!

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  20. logging in from Toronto public library

    It seems I attempt to login many times from a public computer before finally gaining access to check aol emails. Any advice?

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