Skip to content

AOL Help

AOL Help

If you would like to provide feedback for a particular AOL product, please visit our feedback site to select the particular product you wish to provide information about.

This forum is for you to make suggestions and provide thoughtful feedback about the AOL Help site. We’re always trying to improve our site and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


124 results found

  1. Saved Mail deleted by mistake

    How do I recover deleted Saved Mail.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. by not censoring anything a conservative says

    be a neutral site and hear both sides

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. AOL Help is useless and a waste of time

    Why doesn't AOL be honest about providing help. From the get-go, admit that you don't want to answer help inquiries. Being forthright about such matters would save a lot of time and effort. I'd appreciate honesty, in fact much more the dancing that AOL currently uses. You might even start a trend! If you don't want to help (or can't!), say so.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Password reset

    it is really poor customer service to not help reset a password. Forcing users to sign up for a service that they may not need or use ever again does not make a person want to use your services. There are other free email accounts that can be used in your place.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. UNABLE TO OPEN ATTACHMENTS IN AOL MAIL WHY?

    OT SURE WHY BUT I'M UNABLE TO OPEN ATTACHMENTS IN MY AOL MAIL. I HAVE BEEN WITH AOL SINCE 1995 AND HAVE NEVER HAD THIS ISSUE. MY COMPUTER IS AN IMAC AND HAVE USED FIREFOX, SAFARI AND CHROME WITH SAME RESULTS. I HAVE REBOTTED THE COMPUTER SEVERAL TIMES AND CLEAR ALL COOKIES, CACHE ETC WITH SAME RESULTS. ALL MY SOFTWARE IN THE COMPUTER IS UP TO DATE AND HAVE NO ISSUES OPENING DOCUMENTS OR FILES ON THE DESKTOP OR EVEN ON THE INTERNET. NOT SURE WHAT IS MY NEXT STEP. CAN YOU ASSIST ME PLEASE.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Why now so difficult to sign in??

    Go back to the old AOL, which made signing in a snap!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. There is no reason to reject my posts for the past two months. Stop blocking people for no reason!

    There is no reason to reject my posts FOR THE PAST TWO MONTHS! Stop blocking people for no reason (or to forward YOUR agenda!).

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. I am trying to find out why my Outlook had no new emails, and AOL has!

    Outlook, my usual email service has had no new emails for 2 days, since I received an email from AOL informing that all as of 8/22 all mailboxes would be closing. Is this a scam?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. WHY am I not allowed to post anything???

    Even if I type "HELLO" into a comment box, it gets REJECTED saying that I violated aol policy....WHAT???
    Who is running this thing?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. your customer service is HORRIBLE

    Your customer service is HORRIBLE

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Why are you deleteing conservative source news letters? Commie censorship? Where is the bleeping "Not a Spam button"

    You are deleting to spam conservative news letters even if I never did it! Commie censorship? Where is the bleeping "Not a Spam button" you recommend to mark it "Not a spam"? You do nto mess up my mail. I DECIDE WHAT GOES TO SPAM< COMRADE PIG!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. HELP should be free or else it forces us to go to gmail when we would like to stay with AOL.

    I need help to unfreeze receipt of emails after I was hacked. But I can't get help without signing up for free trial and giving cc information, which means I have to switch to gmail after 30 years of using aol, which I would prefer not to do. You need free AOL help.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Your Comments section is not user friendly and also getting flagged for the slightest comment that goes against the left's socialist agenda

    Why can't I get to my comments when I see that there's a response? First, you have me flagged for some reason, probably because I don't go along with the leftist narrative; however, I was flagged for using the word ***, really? When I click on my notifications, AOL doesn't take me back to that conversation point, and I have to search to find the response. It should take me right to the comment.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. AOL needs to work on it's billing system immediately!

    Updating billing is ridiculously cumbersome.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. prioritize responses to search as to correlation to question

    When searching for " enable java script" I get all sorts of stuff not answering the qestion. Your program should be able to understand what system I am on and what version of AOL i am on and answer the question directly.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Help

Categories

Feedback and Knowledge Base