How can we improve AOL Help?

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Your help in aol mail is useless.

Help ***!

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  • Rico commented  ·   ·  Flag as inappropriate

    Why do we pay for AOL to not provide a service? I get an endless recording that loops when I put in a choice and says "I don't get it" That is true, AOL doesn't get it. We are paying to receive service, not NOTHING.

  • Anon commented  ·   ·  Flag as inappropriate

    I just 'updated' my verification status...but was told that I must have tech support and pay for Ito use the envelope icon to access my account. I also have trouble sending images suddenly on my iPad AOL .
    I am about to leave AOL after all these years,

  • Anonymous commented  ·   ·  Flag as inappropriate

    You charge for your so called service yet all i get is ******** !!!!!! Post a comment and it is deleted automatically ! going to go to G mail !!!!!!!!!!! we will see how you feel after i stop paying you clowns !!!!!!!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I agree; I want to close my account however will sub users accounts be closed also? They wish to remain with aol.

  • Michell K Philips commented  ·   ·  Flag as inappropriate

    Not happy trying to delete mail in y trash but an error comes up saying ail is not there BUT IT is visually there still!

  • Anonymous commented  ·   ·  Flag as inappropriate

    5 weeks of AOL mail serious problems. Reporting a bug gives an error message;( can't send!!) AOL/VERIZON you should loose your Internet license.

  • Warren commented  ·   ·  Flag as inappropriate

    I wanted to ask a question via email to AOL and can't find anywhere to do this. Verizon screwed us when it moved to AOL.

  • Anonymous commented  ·   ·  Flag as inappropriate

    On the phone, the AOL representative advertised technical support services if I signed up for $4.99 a month. I was concerned about this given I did not feel assured I would ever reach technical support. After waiting on the phone for 2 hours a day for 2 days in a row, I never was connected with a representative. This is COMPLETELY UNACCEPABLE to bill me for this $4.99 on principle. Please refund me as soon as possible. It is so unreasonable to bait and switch customers like this. Especially ones who have been with your services for 25 years.

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