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  1. get real help!4days trying to change password!Why do I have to pay for help? I pay way too much, Sprint is looking better!Totally fed up can

    maybe you can really givehelp!Why amI paying for help to just change password??totally fed up after 4 days trying

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  2. As Usual AOL creates two problems when there is only one.

    I am a paying member so AOL offers live help. But one has to wait forever for the live help, so in addition to seeking a solution AOL frustrates the user by being forever creaky in its response.

    Suggestion #1. Since live help is wasteful of the users time, why not provide a link for email directly on the "seeking help" page.

    Suggestion #2. Why I'm writing this in the first place. I am getting increasing numbers of SPAM with the address that starts out UnknownSender@.... The remainder of the address varies. Is there some way I can automatically block…

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  3. How Do I control spam ... a button that says this is not spam is NOT helpful... we need a button that says THIS IS SPAM ... Thank you

    We need a button that says THIS IS SPAM ... not one that confirms I want to keep this sender in my list

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  4. Increase tech knowledge/level for Help Desk

    There ought to be a way for Tech Assistant on a call to refer a problem to a certified webmaster. We experienced a problem whereby the email auto-complete for an address would ONLY print BOTH the Contact Name and the Email address. This made it impossible to send certain group messages when I only wanted folks to see email addresses, not names. The telephone tech assistant did all she could AND received NO HELP from whoever the Level One person was. You really need to enable a referral (for a subsequent call, if necessary) so that some resolution can be…

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  5. Give local news on AOL Homepage Where It Says Local News

    Ever since you got Yahoo to do your Local News on AOL Home Page I am NOT getting local news. You used to use a local newspaper or TV station for local News but today for instance I got Ohio News. Other days it is news for other parts of the United States,. I know Verizon now owns AOL and Yahoo but Yahoo is NOT giving LOCAL NEWS. I have written to you earlier about this but still getting news that is NOT LOCAL. Please correct this or get rid of LOCAL NEWS part of news page.

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  6. 41st ranked

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  7. 41st ranked

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  8. auto add email addresses

    discontinue auto add email addresses

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  9. You sent out messages that might as well have been in a foreign language. I guess I will have to see what happens at the end of October.

    We're not all Computer savy. I can drive my car, but I can't begin to understand how to change oil, sparkplugs, brake fluid, etc. Think about it! I've stayed with AOL since the 90's, and have even paid for access all these years, even though I've been told by others I'm wasting my money. I've paid thinking you would take care of changes etc.

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  10. 41st ranked

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  11. Explain choices provided by AOL to assist customers "problem solve" an issue.

    I received an email informing me that my email may need authenticating. For those of us who don't understand what that means, it would be helpful for AOL to provide some selections or drop downs that I can select for an explanation or clarification of what I need to do. It doesn't help to offer me choices if I don't understand which choice (potential remedy) is applicable to my specific issue. Although I understand the challenges that COVIG19 presents, it is irresponsible for AOL not to respond to phone calls, emails, or Chat, when you offer these features as a…

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  12. 41st ranked

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  13. Your app ***

    I have had this account since aol was founded. Now I am considering moving to another provider. This decision, on your part, is absurd and problematic. I already get laughed at for maintaining my aol account, so your decision is to make it worse?

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  14. Shorter wait time for tech support

    Have more technicians available

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  15. 41st ranked

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  16. I cant believe that you could not, no would not help my son upgrade his new cell number so he could reset his password UNLESS we PAID!

    UNLESS YOUR IN THE BUSINESS OF LOSING CUSTOMERS YOU NEED TO LOOK AT YOUR POLICIES! I LEFT AOL PAID CUSTOMER BECAUSE YOU KEPT CHANGING AND CHANGING THINGS AND YOU LOST SOME IMPORTANT INFORMATION I NEEDED AND YOU ASSURED ME YOU WOULD RECOVER IT AND NEVER DID. SHAME ON YOU

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  17. Allow for bulk deletion of old emails such as by dates, year or number

    Many of us have lots of old emails in our inbox (eg 20,000) . There needs to be a method of clearing out old emails either by year or by a date range . It is too tedious to delete old emails one at a time

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  18. People complain about your security part! Correspondence do NOT go through. I already gave up with Skype. There is more programs and better

    Stop security non-sense. Only if requested.
    I stopped use Skype and recently gave up.
    There is more better programs than yours.
    e-mail different for my confidential message protection

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  19. remove birthdate from personal accounts

    Its private data according to the U.S. government

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  20. Do you ever think it would be possible to actually get to a website when searching instead of going page to page to page.

    Open up a particular website and you have 10 other site possibilities show up on the next page. Open one of those and your have more websites. Open one of those and you have more. You just never get to any usable website. You could easily spend an hour or more opening website after website that just yields more pages of websites.
    It is truly an exhausting experience trying to get anywhere.

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