don’t delete old emails
why did you delete old emails, i have lost conversations with family members i can no longer speak to, notes and pictures i had saved in this account. why would you be so cruel
tessbdwyer
shared this idea
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prplaya4life13
commented
Your inactivity ai is flawed I didn’t sign in for a few months and it deleted 23 years of cherished saved pictures and emails. It stated that for 12 months I didn’t log on which is complete ********. I’ve been a member since 2001 and can tell you I’m devastated by this loss and hold your company in very low regards after this mishap. Your customer service was no help so thanks for screwing me over you suck!!
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lilbbutterfly11 Meh
commented
Maybe if u guys left someone's inbox alone threw would be problems I've had AOL since I was 11 I'm 29 now and I come back to mail not sending and things being deleted by the app I can't stand that ****
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Latrisa Davis
commented
Why is my inbox empty??!!!!! Can it be restored?
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JEAN MICHALOVE
commented
I’ve had my AOL email account for over 20 years. Last week, almost a full years worth of my old emails disappeared. The only email that I can retrieve is from the last 7 days, then it skips to August 2022. I called several times to AOL mail support, and was told that I needed a membership for them to help. Even with a membership, I was told, they could only retrieve the last seven days worth of my email. I told them I already HAVE the last seven days emails, so that really would accomplish nothing. They told me there was nothing else they could do, and kept encouraging me to get a membership which would not resolve my issue at all. This just suddenly happened a week ago, and I thought for sure it was just a setting or some other easily fixed problem. I am very disappointed in AOL and will now have to change my email account to Google. Now I know why people tell me AOL email is a “dinosaur.”
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JEAN MICHALOVE
commented
I’ve had my AOL email account for over 20 years. Last week, almost a full years worth of my old emails disappeared. The only email that I can retrieve is from the last 7 days, then it skips to August 2022. I called several times to AOL mail support, and was told that I needed a membership for them to help. Even with a membership, I was told, they could only retrieve the last seven days worth of my email. I told them I already HAVE the last seven days emails, so that really would accomplish nothing. They told me there was nothing else they could do, and kept encouraging me to get a membership which would not resolve my issue at all. This just suddenly happened a week ago, and I thought for sure it was just a setting or some other easily fixed problem. I am very disappointed in AOL and will now have to change my email account to Google. Now I know why people tell me AOL email is a “dinosaur.”
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JOHN LEWIS JR
commented
Emails were accidentally deleted from my trash folder. AOL is asking for a one time or monthly fee to restore them. I've been a decades long user with no issues until now. I don't understand a fee to perform what would take a few seconds or key strokes to do. Very disappointing to say the least.